Guest Services Agent Resume Samples - Page 5

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Guest Services Agents usually work in hotels or similar facilities, where they make guests feel welcome and help them with check-in procedures. They also offer assistance and solve any problems that may occur. Based on the strongest resume samples, the most important qualifications for a Guest Services Agent are customer service skills, courtesy, communication abilities, and proactivity. Candidates for this job don't need to highlight any formal education in their resumes besides a high school diploma; some may hold a hospitality industry qualification.

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41

Guest Services Agent

  • Performed all aspects of customer services to include reception and confirming reservations.
  • Secretarial functions, including, but not limited to: keyboarding, word processing, data entry, filing and copying.
  • Provide customer service and direct administrative support.
  • Resolve guests' complaints and ensure overall guests' satisfaction.
  • Verifies the status of all wake up call requests and ensure they are properly handled.
Candidate Info
4
years in
workforce
4
years
at this job
42

Guest Services Agent

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Candidate Info
11
years in
workforce
5
years
at this job
BS
Electronics Engineering Technology
43

Guest Services Agent and Front Desk Clerk

  • Act as a liaison between the guest and other various departments to achieve full guest service
  • Performed administrative tasks such as providing reports to management to ensure efficient operations of [company name]
  • Performed check in, check out and billing in a 4,000 hotel room property
Candidate Info
6
years in
workforce
3
years
at this job
BS
Hotel, Restaurant And Institution Management
44

Guest Services Agent/night Auditor

  • Checked guests into and out of property, assigning appropriate room type
  • Managed multi-line telephones, taking reservations and providing information to prospective guests
  • Posting and balancing daily work for the hotel
  • Ensure credit card system reconciles to daily transaction list from rooms
  • Set up non-perishable breakfast items to assist breakfast attendant
Candidate Info
8
years in
workforce
4
years
at this job
C
Accounting
45

Guest Services Agent/ Night Auditor

  • Customer service including check in and checkout procedures
  • Handling of phone and transferring to appropriate departments
  • Handling cash drawer
  • Communicating with maintenance and housekeeping departments to ensure that the guests needs are met
  • Reconciling the accounts at the close of the day
  • Correcting any accounting and procedural errors that may have been made during the work day
Candidate Info
10
years in
workforce
4
years
at this job
BA
Biblical Studies
BS
Biology
MS
Occupational Therapy
46

Guest Services Agent/night Audit Relief

  • Process room charges, perform a systematic audit, and prepare daily reports.
  • Ensure the accuracy of all charges to the guests' folios.
  • Facilitate guest arrival and departure at registration and collect payment for their stay.
  • Attend to guest's complaints, inquires, and requests promptly and with care.
  • Provide guests with information regarding all golf, recreational, dining, and transportation on and off the resort.
  • Assist guests with future reservations and any additional services or activities.
  • Aid fellow staff and employees with guest matters and office procedures.
Candidate Info
10
years in
workforce
5
years
at this job
BS
Accounting
MA
Business Administration
47

Guest Services Agent, Front Desk

  • Involves guest registration and a variety of hands-on customer assistance.
  • Greet and register guests, and settle their accounts upon departure.
  • Implement data dealing with accounts, employees, and arrivals/ departures.
  • Assist customers with questions concerning the location and events in the area
Candidate Info
8
years in
workforce
4
years
at this job
BBA
Marketing
48

Guest Services Agent

  • Greet, register, and assign rooms to guests
  • Manage and resolve guest concerns and issues
  • Perform Concierge and Reservations Agent duties
  • Perform Bellman and Shuttle Bus Operator duties
Candidate Info
17
years in
workforce
12
years
at this job

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