Guest Services Agent Resume Samples - Page 4

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Guest Services Agents usually work in hotels or similar facilities, where they make guests feel welcome and help them with check-in procedures. They also offer assistance and solve any problems that may occur. Based on the strongest resume samples, the most important qualifications for a Guest Services Agent are customer service skills, courtesy, communication abilities, and proactivity. Candidates for this job don't need to highlight any formal education in their resumes besides a high school diploma; some may hold a hospitality industry qualification.

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31

Guest Services Agent

  • Performed various tasks, such as, bar tender and house person.
  • Provide a pleasant customer experience.
  • Multilevel communications with Housekeeping, House person, Kitchen staff, Maintenance and Management.
  • Keep guest accounts accurate and balanced.
  • Consistent interface with customers on a daily basis.
Candidate Info
5
years in
workforce
4
years
at this job
AS
Communication
32

Guest Services Agent

Greet and register incoming guests.

  • Process guest folios and collect payment.
  • Administer and manage cash handling responsibilities.
  • Handle guest requests and concerns promptly and with courtesy.
  • Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
  • Maintain efficient and effective flow of information with guests and all internal departments.
  • Handle additional duties as needed by guests or management.
Candidate Info
5
years in
workforce
7
months
at this job
HS
High School Diploma
33

Guest Services Agent

Manage front desk tasks for a 341 room-all-suite hotel.

  • Recommend top dining and entertainment options for guests in Downtown San Diego.
  • Process guest payments for room charges, food and beverage charges, and parking charges.
  • Greet all guests in a courteous and professional manner.
Candidate Info
6
years in
workforce
7
months
at this job
BA
English
34

Guest Services Agent

Work independently to ensure the safety and security of guests in a 55 bed facility.

  • Responsible for maintaining medical control logs.
  • Audit live files to ensure accuracy and compliance.
  • Train and support new hires.
Candidate Info
10
years in
workforce
2
years
at this job
C
Human Resources Management
BA
Bachelor of Arts
35

Lead Guest Services Agent/concierge

Working along side of management in order for a smooth operation on the overnight shift.

  • Checking guest in and out and insuring that guest stay is flawless.
  • Answering multiple phone lines and dispatch using both HotSOS and radios to Housekeeping and Engineering.
  • Training new third shift employee and working with supervisors with formulating new ways of doing everyday tasks.
Candidate Info
14
years in
workforce
6
years
at this job
36

Guest Services Agent

Greeting, registering guests, and providing outstanding guest services during their stay

  • Process guest folios and collect payment
  • Maintain efficient and effective flow of information with guests and all internal department
  • Document and confirm reservations and cancellations
Candidate Info
6
years in
workforce
1
year
at this job
37

Guest Services Agent

  • Greets guests in a warm and welcoming manner using personalized service
  • Registers guests into the hotel following standard operating procedures, working in coordination with fellow departments and team members as to provide and ensure full customer service
  • Completing daily reports in accordance with standard operating procedures
  • Assists in the training and drive of newer employees
  • Assists in the supply and decoration of requested amenities
  • Displays the capability in resolving issues occurring in guest and employee matters.
Candidate Info
6
years in
workforce
5
years
at this job
BS
Bachelor of Science
38

Guest Services Agent

Check in/check-out guests and make sure their stay is comfortable and enjoyable

  • Booking hotel, restaurant reservations for guests
  • Answering the phone in a professional manner, transferring calls
  • Complete daily checklists, and miscellaneous tasks for guests and coworkers
  • Posting charges to bills
  • Mailing out packages for guests
Candidate Info
5
years in
workforce
8
months
at this job
AA
Hospitality Management
39

Guest Services Agent

Registering and assigning rooms to guests

  • Transmitting and receiving messages
  • Keeping records of occupied rooms and guests' accounts
  • Making and confirming reservations
  • Presenting statements to and collecting payments from departing guests
Candidate Info
7
years in
workforce
4
years
at this job
40

Guest Services Agent

Greet guests and check them into their rooms

  • Responsible for running reports and counting the cash drawer
  • Answer phone calls and make reservations
  • Perfected customer relations and interpersonal skills in dealing with customers, peers, and management
Candidate Info
9
years in
workforce
3
years
at this job
BS
Hospitality And Tourism Management

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