Guest Services Agent Resume Samples - Page 3

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Guest Services Agents usually work in hotels or similar facilities, where they make guests feel welcome and help them with check-in procedures. They also offer assistance and solve any problems that may occur. Based on the strongest resume samples, the most important qualifications for a Guest Services Agent are customer service skills, courtesy, communication abilities, and proactivity. Candidates for this job don't need to highlight any formal education in their resumes besides a high school diploma; some may hold a hospitality industry qualification.

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21

Guest Services Agent

Greet guests and process hotel registrations and departures.

  • Respond to customer inquiries for information including in house services and local attractions.
  • Arrange for services requested by the guest by working with other departments as appropriate.
  • Maximize revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
  • Complete data entry procedures in order to create daily and shift reports.
  • Maintain spreadsheets, including communication logs and inventory information.
  • Identify billing issues and notify accounting of any guest needing special billing.
Candidate Info
19
years in
workforce
11
months
at this job
BS
Computer Science
22

Guest Services Agent

Respond quickly and efficiently to all guest calls and requires

  • Maintain effective working relationship with housekeeping staff to reconcile rooms' status
  • Complete guest check-ins through OPERA computer system
  • Ensure guest privacy and safety during their stay
  • Maintain familiarity with hotel services and directions in order to answer guests' questions
  • Maintain familiarity with the area in order to assist guest with their needs and directions
Candidate Info
17
years in
workforce
8
months
at this job
BS
Sport And Recreation Management
MA
Master of Arts
Logistics Of The Penn Relays
23

Guest Services Agent (gsa)

Taking inbound calls, servicing guests by providing accurate information about hotel properties

  • Helping guests plan their travel, hospitality, inbound reservations
  • Placing outbound calls to numerous clients and hotels to meet customers' needs
  • Maintaining a helpful and friendly work environment
  • Adapting to customers in various ways to make the proper accommodations for them
  • Working with various computer programs
  • Handling problem or escalated calls to assure guest/customers satisfaction
Candidate Info
12
years in
workforce
4
months
at this job
Voc
Psychology
24

Guest Services Agent & Supervisor

Organized Pre-Shift meetings for front desk staff.

  • Updated team on any new information involving front desk
  • Trained new employees on requirements
  • Assisted with Manager in meetings and reviews
  • Kept shift motivated and happy
  • Processed reservations via telephone, in person, and program
  • Accommodated all guests request in a timely manner
  • Quickly and effectively solve customer challenges.
  • Reviewed account information and charges with guests during check out for accuracy and compliance
Candidate Info
9
years in
workforce
3
years
at this job
HS
High School Diploma
25

Guest Services Agent / Night Audit

Greet customers immediately and provide accurate information during the registration process

  • Code electronic keys and provide welcome folders as appropriate
  • Verify credit cards for authorization, handle cash, make change and balance assigned house bank.
  • In the event of dissatisfaction, negotiate compromise and extend assistance in order to resolve problems
  • Plan and implement detailed steps by using experienced judgment and discretion
  • Run audit reports/journals from the front office system, point of service and the computer
  • Make corrections, adjustment and handle all computer problems that might occur throughout the shift
  • Input into the front office system revenue/expenses/allowances to generate the daily reports
  • Balance all revenue and accounts nightly, maintain files and reset the system for next day operations
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
BS
Computer Science Information Systems
26

Guest Services Agent

Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

  • Proficient administration of the hotel's electronic reservation system
  • Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
  • Compliance with hotel safety programs and procedures, including emergency and security systems
Candidate Info
6
years in
workforce
11
months
at this job
AS
Associate of Science
27

Guest Services Agent

Check guests in and out in a timely and courteous manner.

  • Providing excellent customer service to every guest.
  • Receptionist for 4 line Switchboard.
  • Task including faxing, copying, scheduling pick up for packages.
  • Providing guests fast, friendly and efficient service while managing guests over the telephone as well as personally.
  • Responsible for maintaining my work area clean and fully stocked.
Candidate Info
2
years in
workforce
11
months
at this job
Paralegal
28

Guest Services Agent

Assist guest at the front desk of various hotels with transportation needs

  • Process customer cash and credit card payments
  • Answer questions regarding locations, events, times and services
  • Coordinate transportation pick up and departure times
  • Record and maintain driving logs and customer records.
  • Work independently with little or no supervision
Candidate Info
16
years in
workforce
9
months
at this job
GED
Ged
C
Microsoft Office 2010
C
Information Technology
29

Guest Services Agent

Welcomed and registered guests and offered them services and room rates

  • Handled guest check in and check outs professionally and in a welcoming and specialized manner
  • Issued room key and forwarded instructions to Bell Person
  • Maintained the hotel's high standard of service and hospitality
Candidate Info
4
years in
workforce
2
months
at this job
HS
High School Diploma
AS
Arts
30

Guest Services Agent

Providing great customer service in English/Spanish within a call center environment

  • Handling of external and internal calls through a multi-line phone system
  • Prioritizing calls/work at hand through hotel's various computer software such as Galaxy, SGR, and POS terminals such as those used in restaurants.
  • Auditing other call center Agents' work
Candidate Info
34
years in
workforce
2
years
at this job
AA
Liberal Arts
BA
History

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