Guest Services Agent Resume Samples

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Guest Services Agents usually work in hotels or similar facilities, where they make guests feel welcome and help them with check-in procedures. They also offer assistance and solve any problems that may occur. Based on the strongest resume samples, the most important qualifications for a Guest Services Agent are customer service skills, courtesy, communication abilities, and proactivity. Candidates for this job don't need to highlight any formal education in their resumes besides a high school diploma; some may hold a hospitality industry qualification.

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1

Guest Services Agent/night Audit

Greet and assist customers in a positive, approachable manner. Answer questions and resolved customer inquiries and concerns.

  • Check guest in and out ensuring that proper payment methods are applied to each guest folio
  • Work with management, sales, and housekeeping to ensure that maximum room revenue is achieved and kept.
  • Close out all daily accounts, prepare departure folios, and ensure that all accounting information is documented and properly notated in M3.
  • Proficient in using OnQ property management systems.
Candidate Info
6
years in
workforce
9
months
at this job
BA
Music Education
2

Guest Services Agent

Warmly greeted guest and informed them of current rates and specials along with facility amenities, services and local areas of interest

  • Reviewed and constructed company correspondence pertaining to billing and financial statements along with guest accounts
  • Documented wake-up call request and printed contingency list of all guest in case of emergency
  • Utilized company billing software to process all payment types to include vouchers
Candidate Info
8
years in
workforce
8
months
at this job
HS
Tourism Ambassador Certification
3

Guest Services Agent

Ensured optimal guest experience at a 33-room luxury boutique hotel.

  • Cultivated guest itineraries based on varying individual interests.
  • Maximized room revenue by educating guests on room packages, food and beverage, and spa
  • Calculated necessary adjustments to guest folios due to technical errors or guest dissatisfaction.
Candidate Info
3
years in
workforce
1
year
at this job
BS
Hospitality Management
4

Guest Services Agent (front Office Manager)

Daily tasks involved supervising all administration office operations including ordering supplies and shipping/receiving packages.

  • Responsible for employee training, scheduling, and conducting pre-employment interviews.
  • Created special preventative maintenance projects for housekeeping and engineering departments.
  • Provided sales leads to the General Manager based on information gathered from potential clients.
Candidate Info
6
years in
workforce
3
years
at this job
BA
Performing Arts
5

Hotel Guest Services Agent

Thorough understanding of hotel guest cycle from reservations through check-out.

  • Powerful teamwork proficiency.
  • Completed comprehension of interdepartmental dynamics.
  • Performed over the phone collections for unpaid guest reservations and expenses.
Candidate Info
15
years in
workforce
3
years
at this job
6

Guest Services Agent and Supervisor

Completed daily checklist of 30+ reports for upper management by end of each shift

  • Checked guests in/out with a professional and efficient manner at all times
  • Operated three different windows based programs (Epitome, Guestware, Pegasus)
  • Memorized over 300 different codes for data entry and guest registration
  • Managed multi-phone lines while processing other transactions
  • Involved in the Safety Committee (Secretary)
  • Responsible for all incoming/outgoing packages and faxes
  • Maintained organization and stocking of front desk and back office
  • Communicated with other departments to ensure proper guest experience
  • Received employee of the quarter twice
Candidate Info
11
years in
workforce
7
years
at this job
7

Guest Services Agent

  • Greeted guests with a cheerful and pleasant voice.
  • Responded guests’ questions and assisted them with their needs.
  • Ensured requests were followed through and completed.
  • Maintained up-to-date knowledge of all hotels and area of events and activities.
  • Answered multi phone lines in a high volume environment in a timely manner
Candidate Info
1
year in
workforce
3
months
at this job
Business Management & Accounting
Professional Development
8

Guest Services Agent

Input guest information and payment information into Choice Advantage computer system

  • Authorize guest room check ins and check outs
  • Responsible for guest accounts, including authorizing payments, guest refunds, room charges, and room adjustments
  • Training new guest service agents on the Choice Advantage system, Choice Privilege guest reward program, hotel procedures, selling techniques, and rate structures
  • Communicate with head housekeeper and maintenance regarding guest and operational needs
  • Perform basic office duties such as directing calls and corresponding emails and faxes
  • Maintain lobby area and provide complimentary tea and coffee for guests
Candidate Info
4
years in
workforce
2
years
at this job
BBA
Bachelor of Business Administration
9

Guest Services Agent

Promptly greet and register guests into hotel, and inform them of the hotel amenities

  • Retrieve reservations from iHotelier/TravelClick CRS and input them into Lightspeed system
  • Book in house reservations for guests to satisfy their specific needs and requests
  • Show potential guests standard rooms and suites for future bookings
  • Run daily reports during every shift to ensure payment from guests
  • Answer guest calls that come in and notify correct department for efficient handling
Candidate Info
6
years in
workforce
2
years
at this job
BA
Communications
10

Guest Services Agent

Welcome guests upon arrival and provide information regarding room availability, room types, as well as room rates.

  • Assign rooms pertinent to guests' needs and choice.
  • Collect payments for rooms and incidentals.
  • Provide information regarding hotel policies and activities in response to queries both on the phone and in person.
  • Maintain inventories relating to vacancies, reservations and rooms.
  • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically.
Candidate Info
4
years in
workforce
1
year
at this job
HS
High School Diploma

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