Guest Service Supervisor Resume Samples

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Guest Service Supervisors work in the hospitality industry and solve all customer issues in an effective manner. Typical job duties seen on a Guest Service Supervisor example resume are answering to guest queries, handling cash transactions, supervising housekeepers, complying with budget requirements, and solving staff disputes. Most resumes for this role focus on assets like leadership, supervisory skills, organization, decision making, effective communication, recordkeeping, budgeting, and confidence working with numbers. Successful candidates for the job are trained in hospitality management.

1

Guest Service Supervisor

  • Managed guest service department which was made up of about 30 employees from Front Desk, Guest Service Supervisors, Bell staff, PBX, and Concierge
  • Handled escalated guest situations and provided recovery when appropriate
  • Partnered with back office teams to communicated daily needs and VIP's. Scheduling of staff
  • Conducted Training for new hires
Candidate Info
2
years in
workforce
1
year
at this job
BA
Business Administration
2

Guest Service Supervisor

  • Assisted upper management in daily operations of the store
  • Provided accurate and appropriate information in response to customer inquiries
  • Confirmed that the revenue from front-end cashier drawers matched sales system for assigned register and signed off on cash receipts for Dunbar collection.
  • Utilized the electronic scanner to confirm price and location of merchandise.
  • Supervised and trained front end cashiers.
  • Researched and analyzed merchandising trends and customer needs.
Candidate Info
3
years in
workforce
6
months
at this job
3

Bell Captain/ Guest Service Supervisor

  • Greet guest in a friendly, professional manner and assist with check-in/out and escort guest to their assigned rooms and/or meeting area
  • Transport, store, and retrieve luggage of guests
  • Arrange and kept record of transportation service for guests to and from hotel property via Taxis, Limousines, and hotel shuttle
  • Anticipate the needs of guests and ensured all inquiries, requests, and issues were rapidly resolved
  • Explain property and room amenities and services of the hotel
  • Assist department manager with supervising the bell staff and doormen
Candidate Info
11
years in
workforce
1
year
at this job
4

Guest Service Supervisor

  • Supervise diverse individuals in different work environments in different day to day situations depending on tasks at hand with the maxima of 20 peers working for me with zero mishaps.
  • Support the day -to-day execution of security operations of opening and closing and register checks.
  • Kept meticulous records of any suspicious or potentially hazardous conditions.
  • Proficient computer literacy proven through work experience in Windows 7/8/10, Microsoft Outlook, Excel, Word, PowerPoint, Adobe Acrobat and Social Media Coordination.
Candidate Info
6
years in
workforce
5
years
at this job
HS
High School Diploma
Civil Engineering
Business Management
5

Guest Service Supervisor

  • Expedite guest arrival and departure processes to include all necessary payments
  • Answer incoming calls and any inquiries pertaining to hotel services
  • Train Manager-In-Training and new staff to prepare food for hotel nightly reception bartend and assist staff in all areas to ensure high quality customer service
  • Negotiate rates for long term extended stays
  • Seek referrals for potential customers and businesses to generate sales
  • Resolve any complaints and problems from guests to ensure 100% customer satisfaction
  • Inspect and ensure the lobby, dining area, and overall hotel areas are neat and clean
Candidate Info
8
years in
workforce
5
years
at this job
BA
Hospitality Management
6

Guest Service Supervisor

  • Provided customer service to students and families that required direction and information based around the campus
  • Ensured the safety of students and families inside of the Student Union
  • Answering and directing phone calls to departments around campus
Candidate Info
3
years in
workforce
1
year
at this job
AA
Associate of Arts
7

Guest Service Supervisor

  • Payroll, banking, and daily labor reports.
  • Ensure breakfast and guest satisfaction scores were exceeding.
  • Create reservations, check guests in and out of hotel, and ensure that they had a pleaseant stay.
  • Employee scheduling.
Candidate Info
10
years in
workforce
5
years
at this job
Cert Medical Office Administration
8

Guest Service Supervisor/kitchen Manager

  • Expedite guest arrival and departure processes to include all necessary payments
  • Answer incoming calls and any inquiries pertaining to hotel services
  • Train Manager-In-Training and new staff to prepare food for hotel nightly reception bartend and assist staff in all areas to ensure high quality customer service
  • Negotiate rates for long term extended stays
  • Seek referrals for potential customers and businesses to generate sales
  • Resolve any complaints and problems from guests to ensure 100% customer satisfaction
  • Inspect and ensure the lobby, dining area and overall hotel areas are neat and clean
Candidate Info
8
years in
workforce
5
years
at this job
BA
Hospitality Management
9

Guest Service Supervisor

  • Cross-train and back up Operations Manager.
  • Work closely with HR Department in making sure correct paperwork was filled out for all new
  • Set up interviews for all departments.
  • Communicate all policies and procedures to entire staff.
  • Manage the company calendar and distribute upcoming scheduled events to the entire staff
  • Implement new polices for entire waterpark staff.
  • Train all employees on the 10 and 5 Rule
Candidate Info
11
years in
workforce
11
years
at this job
AS
Liberal Arts And Science
10

Guest Service Supervisor

  • Supervise front desk team
  • Prepare weekly work schedule
  • Check guests in and out, create reservations (opera)
  • Process end of day functions and prepare audit packet (M3)
Candidate Info
9
years in
workforce
2
years
at this job
Sales And Marketing

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