Guest Service Representative Resume Samples - Page 3

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Guest Service Representatives work in the hospitality industry and offer guests information related to services. Examples of Guest Service Representative tasks seen on successful sample resumes are greeting guests, answering to their inquiries, handling the accommodation process, making service recommendations, and solving complaints. Based on our collection of example resumes, the most sought-after skills in a Guest Service Representative are customer focus, excellent communication skills, patience, and problem-solving orientation. Basic computer competences are also required. A high school diploma or the equivalent is required to enter this field.

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21

Guest Service Representative

  • Oversee the inquiries from customer via phone
  • Develop and promote training modules for new employees
  • Responsible for ensuring all customer concerns are handled in a timely manner
  • Actively participate in developing standard guidelines to adhere for customers/employees
  • Handle all incoming phone calls and handle issues
  • Handle refunds and credits due to customer unsatisfactory service.
Candidate Info
1
year in
workforce
1
year
at this job
HS
High School Diploma
AS
Business
22

Front Desk Guest Service Representative

  • Greet, register and assign available rooms to guests in a polite and resourceful manner
  • Direct and accompany guests to different facilities in the hotel
  • Answer inquiries regarding hotel services on a multi- line phone system
  • Filing of guest folios in an organized manner
  • Cash handling on a daily basis
Candidate Info
2
years in
workforce
4
months
at this job
23

Front Desk Agent- Guest Service Representative

  • Processed guest check-ins and checkouts
  • Held responsibility for guests' credit card payments, authorizations and disputes
  • Pre-assigned rooms and made keys for IHG Priority members
  • Made sure all shifts' duties were completed
  • Situated guest complaints regarding room accommodations
  • Answered the telephones promptly and responded to guests' questions regarding hotel property, transportation and location
Candidate Info
2
years in
workforce
7
months
at this job
BA
Psychology
BA
Child Advocacy
24

Guest Service Representative

  • Interact heavily with guests on sales floor & cash register
  • Assist customers with product selection(s)
  • Maintain a well stocked & neat store appearance
  • Provide support to customers with final purchases, questions, concerns & offer resolutions
  • Answer calls, retrieve pick up merchandise orders & create price tags for shelf labeling
Candidate Info
13
years in
workforce
3
years
at this job
AS
Human Services
25

Guest Service Representative

  • Register and assign rooms to guest and issue room keys
  • Transmit and receive messages
  • Keep records of occupied rooms and guests’ accounts
  • Make and confirm reservations
  • Present statements to and collect payments from departing guests.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using the Choice Advantage system
Candidate Info
2
years in
workforce
1
year
at this job
HS
High School Diploma
BFA
Fashion Merchandising
Business Management
26

Guest Service Representative

  • Welcome and acknowledge all guests according to company standards
  • Secure payment; verify and adjust billing
  • Complete designated cashier and closing reports in the computer system
  • Develop and maintain positive working relationships with others
  • Accept and record wake-up call requests and deliver to appropriate department
Candidate Info
3
years in
workforce
1
year
at this job
AS
Hospitality And Tourism Management
Business Management
27

Party Hostess, Guest Service Representative (gsr), Dining Attendant

  • Party hostess- interacted & entertained children and adults.
  • GSR- interacted with guest, explained party packages to guest in person and over the phone.
  • Dining Attendant- made sure the room was clean; understand the value of subtle but excellent customer service.
  • I'm always on time for shifts, went earlier than my schedule time when asked to.
  • I'm great with customer service, I'm bilingual, I got great evaluations from random customers.
  • Exceeded the requirements of a Caterer
  • Delivered food, prepared food, and presented food to clients.
Candidate Info
2
years in
workforce
2
years
at this job
28

Guest Service Representative

Assist guest with check-in and check-out process through Opera PMS, Holidex Plus, and OnQ

  • Process a variety of payment methods
  • Answers multiple phone line on Private Branch Exchange (PBX) System
  • Bookkeeping as well as other various office duties
Candidate Info
12
years in
workforce
6
years
at this job
HS
Medical
29

Guest Service Representative

  • Greet guest warmly and with enthusiasm.
  • Acts as a liaison between guest and the services provided within and outside of the resort.
  • Promote services such as resort events, activities and hours of operation currently available.
  • Answered incoming questions and forwarding incoming communications to appropriate staff.
  • Responds to any request of the guest in a timely fashion
  • Administrated the policies and procedures of the Guest Services Department.
  • Coordinate and assist with other departments for better guest services.
  • Administered constant vigilance of resort and department for assistance and guidance.
  • Developed and maintained harmonious relationships with other employees.
Candidate Info
5
years in
workforce
5
years
at this job
30

Guest Service Representative/ Manager on Duty

  • Manager duties consist of performing inspections of rooms and the property
  • Ensure all personnel on my shift are following all policy and procedures
  • Answer phones, make reservations, or transfer the calls if needed
  • Cross-trained in the restaurant
  • Handle payment transactions, and maintain accountability for all the hotel keys
Candidate Info
5
years in
workforce
1
year
at this job
AAS
Marketing And Management
BA
Hospitality And Resort Management

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