Guest Service Representative Resume Samples

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Guest Service Representatives work in the hospitality industry and offer guests information related to services. Examples of Guest Service Representative tasks seen on successful sample resumes are greeting guests, answering to their inquiries, handling the accommodation process, making service recommendations, and solving complaints. Based on our collection of example resumes, the most sought-after skills in a Guest Service Representative are customer focus, excellent communication skills, patience, and problem-solving orientation. Basic computer competences are also required. A high school diploma or the equivalent is required to enter this field.

Looking for cover letter ideas? See our sample Guest Service Representative Cover Letter.

1

Guest Service Representative

  • Provided front desk operations, using the register at an advanced level for problems that needed emergency assistance as well as any assistance.
  • Writing incident, comment, and complaint reports along with evaluating information for intake allowed me to create a very safe and professional environment.
  • Constantly collaborated with superior management by reporting gathered information.
  • Improved the guest service department by suggesting a problem solving anaylsis which later increased the scores of the department.
  • Respected the confidential nature of privacy and information.
Candidate Info
3
years in
workforce
2
years
at this job
Fashion Design
Fashion Merchandising
Business
2

Guest Service Representative

  • Implemented proactive customer sevice techniques to maintain positive client relationships and ensured guest satisfaction for the duration of their stay.
  • Answered phone lines, applied payments and checked guests in and out promptly and efficiently.
  • Provided administrative support including, but not limited to, payroll, filing and creating invoices.
Candidate Info
5
years in
workforce
5
months
at this job
HS
High School Diploma
3

Shift Leader / Guest Service Representative

  • Promoted to Shift Leader as a result of continuously exceeding sales and customer service goals.
  • Managed daily store operations including scheduling and assigning employee duties, and following up on work results.
  • Maintained an excellent rapport with customers resulting in superior customer service and increased store sales.
Candidate Info
1
year in
workforce
1
year
at this job
AAS
Associate of Applied Science
4

Guest Service Representative

  • Performed wide variety of job duties including front desk night auditing, shuttle driver and evening and graveyard houseman.
  • Awarded "The Spirit to Serve" twice providing prompt and courteous service to our guests.
  • Passed Hotel Auditing check in experience receiving 87% score.
  • Earned cash incentives from getting good GSR also known as guest review scores.
  • Demonstrated ability to answer guest inquiries about hotel services, shopping, dining and travel directions.
  • Earned cash incentives from getting good GSR also know as guest review scores.
Candidate Info
1
year in
workforce
1
year
at this job
5

Guest Service Agent/lead Guest Service Representative

Managed and serviced over 200 calls daily pertaining to guest issues and/or hotel inquiries

  • Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills
  • Successfully streamlined guest check in and checkout procedures by ensuring timelines
  • Respond and take action on guest complaints and problems and make sure to find solution
  • Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager
Candidate Info
5
years in
workforce
5
years
at this job
Education/proficiency
6

Guest Service Representative

Educated 20+ students daily on Financial and Managerial Accounting, Math, Statistics and Economics.

  • Coached students in studying, note taking, organizational and time management skills while being a source of encouragement and support in a professional manner at all times.
  • Helped students in creating/understanding spreadsheets and presentations on their respective subjects.
  • Project Leader of "My neighbors garden" project at [company name]
  • Worked as a Project Lead alongside with Executive team for "FLIP seminar series" project at [company name].
  • Represented [company name] as a presenting team at Enactus competitions.
Candidate Info
2
years in
workforce
2
years
at this job
BS
Finance
7

Guest Service Representative

  • Maintained & managed an accurate cash drawer
  • Ensured 100 percent of customers' orders were accurate verbally and rung into the register accurately
  • Observed and obeyed all company rules and regulations
Candidate Info
1
year in
workforce
1
year
at this job
8

Guest Service Representative

  • Supported a strong companywide commitment to excellent customer service.
  • Fulfilled customer needs at ticket booth presenting various tour times and locations.
  • Acted as liaison between the customer and management team.
  • Proactively consulted with customers offering merchandise and services with vendor partners.
  • Loaded and unloaded customers from street duck tour rides.
  • Provided wheelchair lift service when necessary on duck boats.
Candidate Info
4
years in
workforce
1
year
at this job
9

Guest Service Representative/night Auditor

  • Face of the hotel, typically the only staff member in the building with 100+ guests
  • Reviewed daily financial reports to ensure accuracy.
  • Assisted guests with any needs and helped resolve complaints.
Candidate Info
2
years in
workforce
6
months
at this job
BS
Economics
10

Guest Service Representative

I work directly with the public, engaging customers upon arrival and facilitating a positive customer service experience. I was also responsible for managing daily operations of the facility.

  • Practiced organizational and communication skills.
  • Adapted to learning effective and creative problem-solving techniques.
  • Acquired cash handling and POS experience, customer service and retail experience.
  • Gained experience in fielding phone calls as well as responding to email requests
Candidate Info
2
years in
workforce
7
months
at this job
HS
High School Diploma

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