Guest Service Manager Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Guest Service Managers are usually employed by hotels and handle various aspects of guest experience. Some of the duties a Guest Service Manager completes are solving guest issues, coordinate check-in processes, supervising employees, scheduling shifts, and implementing customer service programs. Based on our selection of example resumes, these professionals should demonstrate leadership, customer focus, effective communication, problem-solving skills, and knowledge of hotel management software. Most eligible resumes make display of a degree in hospitality or business management.

1

Guest Service Manager/operations Manager

Achieved Guest Service goals for three consecutive years above 90% satisfaction, with the introduction of new and fresh ideas for guest satisfaction. Researched and resolved customer problems for the Inn and the Casino.

  • Maintained payroll, forecasting and budgets to meet goals. Achieved financials goals for 2009, 2010 and 2011.
  • Created a Call Center Department which increased overall satisfaction and profitability by minimizing abandon and hold time telephone calls.
  • Assessed candidates for all positions, and led training activity to develop product knowledge and consistent level of quality service.
  • Achieved 1% turnover for 3 consecutive years based in team work and continuous staff training and development.
  • Performed training and cross-training with the creation of new programs and training materials in various computer system operators to maximize productivity.
Candidate Info
12
years in
workforce
3
years
at this job
BA
Hotel / Tourism
Education
2

Guest Service Manager

Oversaw the daily operation of various departments including the front office, housekeeping, and maintenance. Maintain high levels of guest services throughout the hotel.

  • Successfully recovered approximately $300K in unpaid revenue and improperly billed fees.
  • Performed A/R, billing, and collection of past due accounts. Prepared daily reconciliation reports for collected revenues, and maintained records of all billings and transactions reflecting revenue adjustments in relation to charge back, bad debt write-offs, and collection written-off items.
  • Authorized and monitored payroll for all staffs and controlled costs within budget.
  • Responsible for the hiring, training, coaching, scheduling, and proficiency of all front desk staffs.
  • Diplomatically and effectively resolve guest and employee grievances in a professional manner.
  • Ability to multi-task in a fast-paced capacity and possess strong knowledge in hotel operation.
Candidate Info
10
years in
workforce
9
months
at this job
BA
Business Management
BA
Accounting
3

Guest Service Manager

Initiated patient records which involved obtaining financial, demographic and medical information

  • Managed a daily staff of 10 Guest(Patient) care associates which included room service staff, housekeeping and receptionist
  • Maintained bed control for the unit for the nineteen room unit which included private rooms and suites
  • Ensured the accuracy of the patient's unique identification number and the demographic and financial information used to create an electronic bill
  • Demonstrated a knowledge for all hospitals regulations including HIPAA and CMS
  • Coordinated marketing efforts with the other Guest Service management team to maintain strong ties with our community referral sources and potential clients
  • Provided excellent customer service skills in order to interact professionally with patient/family and to provide explanations & verbal reassurances as necessary
Candidate Info
10
years in
workforce
8
months
at this job
Service Management
4

Operations/guest Service Manager

Oversaw quality assurance programs, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Managed 1,050 room hotel, supervised 43 Front Desk personnel; 200K guest transactions per year

  • Enforced Air Force lodging standards; accurately processed $150K in transactions per year on average--contributed to $19M hotel revenue
  • Organized sensitive National Airborne Operation Center mission; processed 133 crew members/saved Air Force $130K
  • Key Player in First Lady Michelle Obama visit. Coordinated reservations for 116 Whitehouse staff members. Praised by the Commander of [company name]s Europe.
  • Experienced in recruitment, selection, retention, and termination of employees. Supervised, trained, evaluated, and mentored 50 personnel.
  • Revamped training program for 28 individuals; consolidated reports/developed tracking sheet
  • 5 years experience in extended stay and all suite lodging operations
  • Led 2nd annual Ramstein, Germany Lodging Olympics; 15 events/150 competitors. Recognized by Armed Forces News Network.
Candidate Info
44
years in
workforce
5
years
at this job
5

Guest Service Manager/front Desk Supervisor

Managed several daily operations of hotel including Rooms, Reservations, Front Desk and Retail as well as other functions as assigned.

  • Assumed authority for all operations within the hotel in the absence of the General Manager.
  • Communicated with other hotel departments to ensure customer satisfaction, maximum profit and efficiency.
  • Provided leadership in a team environment, answered customer questions, approved situations/transactions requiring management approval, and resolved customer service dissatisfaction.
  • Maintained a positive and upbeat approach to employee relations and guest complaints.
  • Strong computer skills in Word Processing and Opera (hotel operating system).
Candidate Info
4
years in
workforce
1
year
at this job
AA
Associate of Arts
6

Park Operation Guest Service Manager

Monitored Guest flow throughout the area and proactively made operational changes as needed.

  • Provided performance feedback to Cast on a regular basis, emphasizing a positive approach to motivate and develop.
  • Encouraged and maintained effective communication between Cast Members and the Leadership Team.
  • Processed Guest feedback as part of the continuous improvement model to enhance future Guest experiences.
  • Partnered with Workforce Management Deployment to monitor area labor needs, balancing fiscal discipline with operational demands.
  • Produced the weekly report highlighting events in the area based on Cast, Guest, Business, Safety and Basics that is compiled into a larger report and sent out to all of [company name].
Candidate Info
7
years in
workforce
1
year
at this job
Leadership And Management
7

Guest Service Manager Resort Operations

Managed a team of 25 Front Desk employees in the daily operation whose responsibilities included guest check-in, handling guest inquiries and concerns and overall guest satisfaction

  • Supervised, coached and developed a team of 50 Custodial employees in the daily operation whose responsibilities included resort cleanliness, maintenance and guest satisfaction
  • Managed a team of 20 Housekeeping employees in the daily operation whose responsibilities included room cleanliness and responding to guest's needs
  • Provided daily, informal feedback and recognition to staff based on job performance, and delivered formal coaching and evaluation, including mid-year and end-of-year evaluations for all employees
  • Maintained labor and operational expense budgets
  • Represented the General Manager during non-business hours
  • Acted as the Resort Duty Manager to satisfy guest's needs and provide immediate service recovery, as well as assisted in emergency and unpleasant situations, when needed
  • Developed and maintained positive working relationships with partners throughout the resort, including, but not limited to Housekeeping, Merchandise and Food and Beverage employees
Candidate Info
12
years in
workforce
6
years
at this job
BS
Hospitality Management
BS
Political Science
MS
Hospitality & Tourism Management
8

Guest Service Manager

Responsible for recruiting, hiring, training, and developing quality team members and supervisors

  • Managed team member schedules and coordinated shifts with corresponding sales trends
  • Reviewed P&L statements to create and implement effective sales promotions leading to 7% increase in sales
  • Worked with suppliers to ensure proper product levels and verify competitive pricing
  • Monitored and maintained customer relationships leading to a fiscal quarter without guest complaints
Candidate Info
7
years in
workforce
3
years
at this job
BS
Management
9

Guest Service Manager

  • Selected and trained new team members to meet company standards in service and safety
  • Supervised team members in proper procedures to assure a quality customer experience
  • Addressed customer complaints in a productive manner and assured that no customer left unhappy
  • Coordinated the schedules of 30+ front of house team members to maintain proper staffing levels
  • Upheld the financial responsibilities of the position, including handling the store’s daily cash intake and meeting the company’s profit margin for the bar
Candidate Info
10
years in
workforce
1
year
at this job
BA
Spanish
10

Guest Service Manager

Multi-tasked in a dynamic work environment insuring the set up and administration of events

  • Performed cash handling and inventory of state property
  • Oversaw the grounds of 150,000 sq. ft. building with 3.5 million guests a year
  • Resolved unique issues concerning guests needs or daily operational challenges
  • Prioritized and executed plans every shift to accomplish goals while exceeding guest's expectations
Candidate Info
9
years in
workforce
6
years
at this job
BS
Chemical And Biomolecular Engineering

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!