Guest Service Agent Resume Samples

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Guest Service Agents work in hotels and other hospitality establishments and are responsible for providing professional service to guests. Duties such as taking phone calls, greeting guests, issuing keys, collecting payments, and promoting hotel services are often seen on Guest Service Agent resume samples. Those looking to work as Guest Service Agents should showcase in their resumes customer focus, the ability to work in shifts, strong communication and interpersonal skills, attention to details, good numeracy skills, and computer competences. Eligible candidates hold a high school diploma and have experience working with customers.

Looking for cover letter ideas? See our sample Guest Service Agent Cover Letter.

1

Guest Service Agent

Checked in and out hotel guests in a confident, professional and friendly manner

  • Provided assistance during guest registration and departure
  • Assisted guests with questions and billing issues
  • Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
  • Provided accurate daily accounting procedures and handling of cash
  • Communicated information of immediate area, services, attractions, and events to guests
Candidate Info
3
years in
workforce
8
months
at this job
HS
High School Diploma
AS
Science
2

Lead Guest Service Agent

Anchored evening shift, ensuring its smooth functioning.

  • Raised guest satisfaction scores over 20%.
  • Conveyed information to guests about local attractions in and around hotel.
  • Communicated between all departments regarding relevant issues.
  • Projected professional image at all times.
  • Assisted in training new agents.
  • Served as occasional concierge and night auditor.
Candidate Info
15
years in
workforce
3
years
at this job
BA
Bachelor of Arts
3

Guest Service Agent / PBX (operator)

  • Answered an average of 40-60 calls per day by addressing customer inquiries, problems and providing new production information.
  • Greeted customers entering the hotel to ascertain what each customer wanted or need.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in timely and empathic manner.
Candidate Info
6
years in
workforce
11
months
at this job
HS
High School Diploma
Multiple Checkouts Stations To Ensure Adequate Cash Supply
4

Guest Service Agent

Greeted and registered guest, providing prompt and courteous service.

  • Resolved guest challenges throughout their stay.
  • Assisted guests with check out payments or charges.
  • Answered telephone calls and email inquiries.
  • Recommended restaurants, wineries, and other tourist information.
Candidate Info
3
years in
workforce
9
months
at this job
HS
High School Diploma
5

Guest Service Agent/lead Guest Service Representative

Managed and serviced over 200 calls daily pertaining to guest issues and/or hotel inquiries

  • Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills
  • Successfully streamlined guest check in and checkout procedures by ensuring timelines
  • Respond and take action on guest complaints and problems and make sure to find solution
  • Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager
Candidate Info
5
years in
workforce
5
years
at this job
Education/proficiency
6

Guest Service Agent

  • Created, edited, & updated guest reservation.
  • Worked with housekeepers to ensure the quality of the rooms.
  • Provided information to guests about hotel services & amenities.
  • Responded & took action concerning guests' complaints.
  • Set up & organized corporate/company profiles & negotiated hotel rates.
Candidate Info
2
years in
workforce
2
years
at this job
HS
Psychology
7

Guest Service Agent

Liaison with clients at this five star resort/marina

  • Insured guests were completely satisfied
  • Audited accounting and guest experiences
  • Completed interaction with guests to enhance their experience
Candidate Info
21
years in
workforce
1
year
at this job
Communications
8

Guest Service Agent

Check guest in and out promptly, greet and assist all internal and external guest.

  • Assist our guest warmly, efficiently and professionally in all front office related duties.
  • Greet all arriving and departing guest with great energy and in a friendly manner.
  • Obtain credit card and personal information from guest at check in.
  • Update database with all new and additional guest information.
  • Complete daily checklist of chores from Guest Service Manager.
Candidate Info
8
years in
workforce
5
years
at this job
AS
Associate of Science
9

Guest Service Agent

Greet guests arriving and departing resort, providing a professional and enjoyable experience.

  • Obtain and process payments according to company policies and procedures.
  • Accommodate guest requests promptly and courteously, maintaining excellent customer service.
  • Maintain communication with other departments to ensure quality service.
  • Inform guests of local attractions/amenities offered in resort.
  • Member of Executive Guest Services Committee.
Candidate Info
5
years in
workforce
2
years
at this job
BA
Foreign Languages
BS
Hospitality Management
10

Guest Service Agent

  • At the check-in counter, greeted guests, validated reservations, provided complete information and directed them to the next steps of the travel
  • Carried out ticket reservation operations and kept customers updated on any changes
  • Communicated consistently with the valued customers to update them on latest events and offering of the Kingfisher family
  • Trained the new Joiners on soft skills, grooming and Flight Management Software (SABRE).
  • Worked with supervisors and duty managers regarding serious issues, client feedbacks, upcoming changes in flight timings and came up with an action plan
  • Conducted briefing and de-briefing sessions in the absence of the duty managers, along with the supervisors.
  • Received appraisals for working over time during the hour of need and handling the discomforts of the passengers during delays.
  • Prepared weekly reports on excel regarding daily flight status, which included the arrival and departure timings, the load, the number of FOC's (Free of Cost-the staff), MAAS (Meet and Assist) etc.
Candidate Info
1
year in
workforce
1
year
at this job
BA
Arts

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