Gate Agent Resume Samples

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Gate Agents work on airports and are responsible for making sure flight schedules are respected. Common job duties seen on a Gate Agent resume sample are checking flight tickets, authorizing passengers to board the plane, guiding passengers to air terminal facilities, and providing assistance. The ideal candidate for this job should be able to demonstrate the following skills in his or her resume: knowledge of airport operations, customer service, excellent work ethics, integrity, attention to details, time management, and being able to work in a fast paced environment. Most Gate Agents hold a high school diploma and receive on-the-job training.

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1

Gate Agent

  • One of the 120,000 employees awarded free plane tickets due to carrier being named best "Airline of the Year" due to consistent customer satisfactory
  • Responsible and trusted of aircraft worth 300,000 preventing loss and damages
  • Responsible and trusted of the safety of 900,000 passenger's daily
Candidate Info
7
years in
workforce
3
years
at this job
2

Gate Agent

  • Assisted passengers with check in, seat availability, and flight status.
  • Initiated and managed the boarding and deplaning processes, including operating the jet way.
  • Worked The Need Help Center in addition to working at the gate to address questions, concerns and rebooking of passengers.
Candidate Info
2
years in
workforce
1
year
at this job
AA
Communications
3

Customer Service Agent/gate Agent/ramp Agent

  • Provide information regarding flight times, ticket pricing, policies and other related information.
  • Handle passenger's baggage, including claims, fees, loading and unloading of the aircraft.
  • Operate and maintain ground and gate equipment and vehicles, service the aircraft, and remain in communication with flight operations among other duties.
  • Efficient in safety and security procedures in and around the aircraft that include marshalling, the use of protective gear, and communication on the ramp with fellow co-workers.
  • Data entry of flight report
Candidate Info
2
years in
workforce
1
year
at this job
4

Ticketing/gate Agent

Serves as a Ticketing/Gate Agent for the largest airline in the world

  • Sells, prints, and reissues tickets
  • Managing check-in processes
  • Ensuring customers have proper documentation for travel
  • Properly tagging bags to ensure they are routed to the correct destination
  • Lifting bags weighing up to 70 pounds
  • Assists customers with routing, trip planning, and gate boarding
  • Operates jetway equipment and aircraft doors for plane arrivals and departures
Candidate Info
11
years in
workforce
7
months
at this job
5

Gate Agent

  • Assist passengers and check flight tickets at entrance gate when boarding or deplaning commercial plane
  • Direct passengers to correct boarding area
  • Use passenger seating chart, manifest and view flight schedules
  • Announce flight information using the microphone/loudspeaker
Candidate Info
13
years in
workforce
2
years
at this job
AS
Arts
6

Ramp Agent / Gate Agent / Gate Supervisor

  • Schedule Agents' responsibilities during shifts
  • Assist Agents in performance of their duties
  • Board passengers at gate / Help passengers in need of rebooking, or with other issues.
  • Maintain employee discipline and issue corrective actions when necessary
  • Serve currently as Above Wing Performance Supervisor at Delta's Minneapolis/St. Paul hub
Candidate Info
39
years in
workforce
13
years
at this job
BA
Global Studies
7

Gate Agent

  • Assign seats, issue boarding passes and assist with all travel related questions.
  • Coordinate standbys, monitor cabin availability and board passengers accordingly for an on-time departure in a challenging and time constrained environment.
  • Communicate clearly and efficiently with ground personnel, operations and flight crews.
  • Re-book passenger travel on late and/or cancelled flights.
  • Issue travel, hotel and meal vouchers for passengers on over-sold and/or canceled flights.
  • Greet inbound passengers with connecting flight information.
  • Proficient in Delta SNAP and Delta TERM computer programs.
  • Ensure, enforce and uphold all Delta, SkyWest, Federal Aviation Administration (FAA) and Department of Transportation (DOT) compliance requirements.
Candidate Info
29
years in
workforce
10
months
at this job
HS
Generals
8

Passenger Service Agent/gate Agent in Charge

  • Check in passengers for international travel by verifying travel documents and intaking baggage
  • Answer passenger inquiries and requests
  • Supervise boarding gate operations for outbound flights
  • Supervise arrivals hall operations for inbound flights
Candidate Info
4
years in
workforce
9
months
at this job
HS
Jacob K Javits Law Institute Program
BA
Sociology
9

Gate Agent

  • Assist passengers with ticket/boarding pass issues/reissues
  • Assist elderly, disabled and young persons to board or deplane an aircraft.
  • Make announcements/updates about departures and delays
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
Psychology
10

Customer Service/ Gate Agent /trainer

  • Provide passengers superior customer service in association with their travel plans. Assure check-in is accurate and reservation is complete.
  • Assist boarding and off-loading passengers to and from aircraft. Assisting with all details associated with a passenger's reservation.
  • Assuring the documentation given to the flight crew is complete and accurate.
  • Answering any and all questions associated with flights and destinations. Maintaining passenger safety procedures are followed.
  • Attend recurrent training each year to keep up on all new FAA regulations and procedures.
  • Assist in on-the-job training of new customer service agents and existing agents.
  • Encouraging passengers to take advantage of upgrade opportunities provided by [company name].
  • Serving as an international agent certified to provide customer service for all international flights. Verify proper documentation is current and up to legal standards and regulations date for all passengers traveling to international destinations.
  • Lead mentor for new hires. Assist new hires after release from training class. Assist with the enhancement of learned procedures and acts as liaison through probationary period.
  • Customer Service Employee Counsel Member. Liaison between customer service agents and management. Assist with the development customer service policies and practices.
Candidate Info
30
years in
workforce
8
years
at this job
Voc
Vocational Degree
BA
Hospitality
MA
Hospitality Management

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