Front Office Supervisor Resume Samples - Page 3

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Front Office Supervisors maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. College degrees in relevant fields are common experience in many resumes, although a high school diploma is the usual education requirement for the job.

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21

Front Office Supervisor/housekeeping Supervisor

Supervised front desk employees and oversaw operations to ensure proper function.

  • Ensured guests, groups, and corporate billing are accurate and delivered in a timely manner.
  • Handled guests' complaints and trained team-members on service levels.
  • Oversaw [company name] Honors Guests loyalty program.
  • Supervised staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Assisted the FOM with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis.
  • Undertook Manager on Duty shifts that place me in charge of each department of the hotel and responsible of the MOD Report.
  • Trains room attendants on [company name] Cleaning Cycles.
  • Mentors MPR and Productivity of Room Attendants and Laundry.
  • Manages Housekeeping inventory.
Candidate Info
5
years in
workforce
3
years
at this job
BS
Hospitality Management / Finance
22

Front Office Supervisor

Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals.

  • Utilize labor management tools to schedule and control labor costs.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Maintain all front desk related equipment and a par stock of supplies.
  • Provide training for new associates on the company service standards and procedures.
  • Develop and implement controls for expense management.
Candidate Info
10
years in
workforce
7
years
at this job
BS
Business Management
23

Lead Front Office Supervisor

Monitors performance of all front desk staff to ensure standards are met and 5 Star/5 Diamond ratings are maintained

  • Assists Front Office Manager in developing and enacting departmental policies and procedures
  • Represents the Front Office in Hotel wide meetings
  • Conducts interviews of potential new hires
  • Performs all functions of the Front Office Supervisor Role
Candidate Info
16
years in
workforce
1
year
at this job
BS
Accounting
24

Front Office Supervisor

Accountable for monitoring all employees to ensure they are following proper cash handling procedures.

  • Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
  • Maintain proper front office operational procedures and ordering of supplies.
  • Train and manage duties performed by front office staff, PBX operator and bell stand to warrant best guest satisfaction while hotel standards remain intact.
  • Anticipate guest needs and handle all issues while maintaining a warm yet professional approach.
Candidate Info
7
years in
workforce
1
year
at this job
25

Front Office Supervisor

Manage and coordinate staff activity including oversight of on call staff, including resource management, scheduling and coverage assurance

  • Manage program requirements including new patient registrations and verification that proper insurance requirements are met and compliant
  • Consultation and training around insurance deductibles and copayments including Blue E, Real-Med, and N.C. Medicaid, and all miscellaneous insurances
  • Create displays for presentations for meeting and public developmental activities utilizing PowerPoint
  • Create front office annual budgets, monthly appointment schedules and daily data query information utilizing Excel
  • Ensure proper completion and handling of disability forms and processing
  • Liaison to employee interpersonal relation issues and HR
  • Manage the entry of CPT coding required for daily patient processing
Candidate Info
16
years in
workforce
4
years
at this job
AS
Science
BS
Business Administration Of Healthcare Management
MA
Management And Leadership
26

Front Office Supervisor

  • Supervised a staff of 10 Front Desk Agents.
  • Scheduling and lead for group check-ins and checkout.
  • Handled all guest complaints and ensure guest satisfaction.
  • Generated daily reports to maintain proper guest account balances, guest placement, and satisfaction.
Candidate Info
3
years in
workforce
3
years
at this job
Office Management
27

Front Office Supervisor

Ability to assign and supervise team member performance in daily procedures

  • Efficiently respond to guest inquiries and resolve issues in a timely and friendly manner
  • Support and assist team members in day to day operations
  • In charge of scheduling all Front Desk staff, Night Audit, and Managers on Duty
  • Monitor, observe and assist in evaluating team member performance
  • Going above and beyond call of duty by assisting other departments when necessary
Candidate Info
10
years in
workforce
2
years
at this job
AA
Criminal Justice
28

Front Office Supervisor

  • Helped organize the front desk staff and took over for the Front Office Managers when they were not present.
  • Responsible for training new employees
  • Stayed on top of guest balances
  • Addressed guest and employee complaints or concerns
  • Checked guests in quickly and efficiently, and reminded them of any promotions or events that were going on for that night or during their stay. (ie-happy hour, karaoke)
Candidate Info
7
years in
workforce
4
years
at this job
HS
High School Diploma
29

Front Office Supervisor

  • Performed courteous and welcoming greetings to all incoming and outgoing guests
  • Ensure that all guest needs are met at all times, to their preference
  • Prompt and effective check in and checkout procedure for guests, confirming their return
  • Provided up to date information of activities and events in the area for guests interest
  • Maintained cash bank during shift for guest money exchange
  • Build guest history profiles for returning guests
Candidate Info
9
years in
workforce
4
years
at this job
AS
Applied Science
30

Front Office Supervisor

Manage all front office functions, including overseeing billing and procedures

  • Supervise, coach, counsel, and train a staff of 14
  • Responsible for day to day operations, including opening and closing the spa, staffing for special events, and upkeep with all respective areas
  • Act as Manager on Duty for various shifts, serving as main contact for all guest and colleague issues
  • Coordinate special requests by working with other departments and thinking creatively
Candidate Info
3
years in
workforce
5
months
at this job
BS
Political Science

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