Front Office Supervisor Resume Samples - Page 2

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Front Office Supervisors maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. College degrees in relevant fields are common experience in many resumes, although a high school diploma is the usual education requirement for the job.

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11

Hotel Front Office Supervisor

  • Improved Hotel Service scores consistently through friendly and helpful guest interaction.
  • Active member of Hotel C.A.R.E. Committee and voted "Employee Of The Month" and "Most Valuable Team Member"
  • Served as liaison for guests and Front Office Staff and facilitated many group events during evening hours when Hotel Sales Staff was unavailable.
  • Maintained a professional working and learning environment for Front Office Staff through concise instruction and supervision.
Candidate Info
8
years in
workforce
8
years
at this job
12

Front Office Supervisor

Assign, coordinate and supervise the work activities of the front office team

  • Ensure work is completed to include shift closings, room deposits, refunds and rebates
  • Take personal responsibility for correcting customer service problems
  • Respond and address guest concerns to upper management and other departments
  • Train and develop front office agents
  • Provide information and direction to staff to achieve 100% occupancy
Candidate Info
8
years in
workforce
9
months
at this job
BS
Hospitality
13

Front Office Supervisor

Supervise all duties performed by front office employees

  • Accountable for the proper training for all service levels provided by employees to guests.
  • Proven ability to work in a high-volume, luxury property in a downtown, metro area.
  • Managed successfully all aspects of guests' stays from check-in to check-out
  • Assisting hotel manager with a number of tasks as well as preparing essential reports
  • Entrusted to complete managerial duties when manager is away
Candidate Info
10
years in
workforce
3
years
at this job
BBA
Hospitality And Resort Management
14

Front Office Supervisor

Supervises the delivery and measurement of guest service consistent with the company's core service standards and brand attributes.

  • Responsible for the success of the front desk, for ensuring that guest satisfaction is met.
  • Respond to guest comments, complaints, and concerns in a courteous, professional manner.
  • Maintain all direct bill accounts, vouchering of all bills, and completion of any required paperwork while backing up front desk as needed.
  • Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service.
  • Pre-screen, orient, and train front office personnel.
Candidate Info
10
years in
workforce
2
years
at this job
AS
Hospitality Management
15

Front Office Supervisor

Supervising all front office operations (PBX, Front Desk, Bell, Valet, Door and Concierge services).

  • Performing daily monitoring of rooms inventory, rate and plan availability
  • Ensuring adequate staffing levels for all departments, front desk, bellman, communication department, and night audit
  • Resolve problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company policies and procedure.
  • Discipline, counsel and coach employees if necessary, using proper techniques and documentation
  • Completes and control front office payroll as well as other administrative projects, paperwork and overflow work from various departments.
  • Serve as manager on duty of the hotel, in absence of hotel management
Candidate Info
14
years in
workforce
7
years
at this job
AS
Associate of Science
BA
Professional Services
16

Front Office Supervisor

Assist hotel guests with reservations as well as arrival and departure procedures

  • Serve as concierge making recommendations, planning and setting up activities for guests and members
  • Assist the sales team with corporate, group and wedding events
  • Responsible for training and supervision of front office staff
  • Enroll members and maintain accurate database and financial records for the hotel's "Lodge Membership" program
  • Create projected VIP lists for the coming week, and serve as a contact point between VIPs and the hotel before, during and after their stay
  • Support Front Office Manager with scheduling and payroll duties
Candidate Info
9
years in
workforce
3
years
at this job
BA
Psychology
17

Front Office Supervisor

Oversee and supervise all duties performed by all Front Office employees.

  • Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques.
  • Ensure that all Front Office employees complete their essential duties before their departure.
  • Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
  • Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
  • Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
  • Worked closely with all other department heads and departments to be sure that the comfort and satisfaction of our guests exceeded their expectations at every turn.
Candidate Info
7
years in
workforce
2
years
at this job
BBA
Finance And Investment
18

Front Office Supervisor

Responsible for supervising, coordinating, and directing the activities of the front office, concierge, reservations, and PBX departments

  • Directs department employees in a manner which will maximize guest service and staff productivity
  • In charge of instructing and training new departmental employees in the successful completion of their job duties
  • Assist with various guest service initiatives across the property as needed
  • Provides input to staffing planning goals based on knowledge of departmental capacity and potential
  • Approval or rejection of ongoing requests for shift changes, change in days off and requested PTO in comparison to staffing needs
  • Ensures that staffing work schedules provide optimum development of work force
Candidate Info
14
years in
workforce
3
years
at this job
BS
Psychology
19

Front Office Supervisor/mod

Managing hotel members daily in Front Office area including agents, bell staff, and PBX

  • Responsible for driving sales of upgrades and packages for a 614-room hotel over the desk and meeting weekly and weekend goals
  • Responsible for interviewing possible candidates, training, and scheduling current staff
  • Looking over and running daily reports such as the cash and credit limit, in house profile, ledgers, VIP reports, discrepancy reports, etc.
  • Handling guest complaints and taking action to resolve problems.
  • Following-up with every room that is out of service or out of order, communicating with each department to see what rooms are in inventory.
  • Maintaining up to date knowledge of all hotel area events and activities so that agents will receive accurate and prompt information to give when requested by guests.
Candidate Info
10
years in
workforce
3
years
at this job
BS
Business Administration
20

Front Office Supervisor

Collaborate with housekeeping to ensure all Guests receive ready room at check in as a Rooms Ready Assignor

  • Partner with Manager to ensure staffing levels and guidelines are met
  • Maintain and monitor Front Desk and Concierge staff lunch breaks without impacting the operation
  • Responsible for working within a self-directed team planning, organizing, and ensuring the successful arrival and departure for groups ranging from small sports teams to large convention groups
  • Partner with Catering and Convention Services Managers and multiple resorts to ensure group needs are met
  • Participate in Pre and Post Conventions meetings to represent the resort and determine enhancements to the group business and ensure a seamless experience for our group guests
Candidate Info
9
years in
workforce
5
years
at this job

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