Front Office Supervisor Resume Samples

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Front Office Supervisors maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. College degrees in relevant fields are common experience in many resumes, although a high school diploma is the usual education requirement for the job.

1

Front Office Supervisor

Provided a refreshing escape from everyday life to create unforgettable memories for every guest entering our resort through professional, warm, and personalized customer care.

  • Held responsible for the successful operations of our resort daily along with the training and development of all front office associates.
  • Served as Seasonal Guest Services Manager during the winter of 2013-2014.
  • Conducted payroll and scheduling weekly for every member of our Service Express department.
  • Dealt with a variety of clients visiting our mountain resort for weddings, business, and vacations.
  • Assisted guests and fellow associates to resolve any issues promptly whenever they would arise.
  • Helped to uphold the prestigious reputation of the property as one of the top resorts in America.
Candidate Info
4
years in
workforce
2
years
at this job
C
Hotel Operations
2

Front Office Supervisor

Managed guest service activities and guest satisfaction.

  • Oversaw, trained and scheduled a team of ten customer service associates.
  • Achieved quality results by leading front office agents through training, communication, and empowerment.
  • Resolved guest issues and completed special requests to ensure the satisfaction of the guests.
  • Forecasted occupancy and generated discrepancy, comp occupancy, and allowance reporting.
  • Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced.
Candidate Info
8
years in
workforce
2
years
at this job
AAS
Associate of Applied Science
BBA
Business Administration
3

Front Office Supervisor

Assists in hiring, training, and constant supervision of Front Desk and Reservations staff (maximum team of 10)

  • Providing excellent guest service, while insuring efficient registration and billing services
  • Assumed manager on duty responsibilities when scheduled
  • Created weekly schedules
  • Operate the department within budgeted guidelines and processed front office orders
  • Managed department incentives and processed guest Estandby upgrades.
  • Attended Rooms Division Meetings bi-weekly and revenue meetings weekly
Candidate Info
12
years in
workforce
1
year
at this job
HS
High School Diploma
4

Front Office Supervisor

  • Created policies and procedures as part of the opening team.
  • Conducted interviews, completed evaluations, trained and coached employees for success as well as issued corrective action and termination.
  • Ensured discreet and superior customer service for high-profile arrivals.
  • Received an increase in salary and expanded responsibilities within the department.
  • Shortly before closing, was offered a Front Office Manager position.
Candidate Info
9
years in
workforce
2
years
at this job
AAS
Hospitality Management
BA
Business Management
5

Front Office Supervisor

Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk.

  • Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
  • Ensure guest requests, inquiries and concerns are addressed and completed in a timely
  • Accountable for accurate billing services, swift and efficient registration services and fostering a professional atmosphere for a 1000+ room hotel.
Candidate Info
10
years in
workforce
5
years
at this job
BS
Business Administration
6

Overnight Front Office Supervisor

Responsible for the management and coordination of all hotel operations during the overnight shift including nightlife, food & beverage, and guest requests, issues, and inquiries.

  • Reviewed guest arrivals and departures and ensured that all guest requirements and needs are fulfilled in order to create a memorable and unique experience lasting past their stay.
  • Maximized hotel revenue by monitoring hotel room inventory and upselling.
  • Trained, developed, and coached the performance of front office colleagues to ensure efficient departmental operations.
Candidate Info
6
years in
workforce
2
years
at this job
HS
High School Diploma
7

Front Office Supervisor

Efficiently coordinate guest arrivals, departures, room assignments and accurately handle any necessary cash and credit card payments

  • Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction
  • Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event.
  • Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices
  • Monitor satisfaction trends and evaluate and assess service to continually improve guest satisfaction
  • Aided in improving SALT satisfaction scores by 30%
Candidate Info
17
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Respiratory Therapy
8

Front Office Supervisor

Managed Front Office Operations in the Hotel

  • Trained and developed several new associates
  • Introduced and successfully implemented new shift closing process
  • Moved the Guest Satisfaction Scores higher by better inter-department communications
  • Successfully increased revenue by aggressive airport room sales
  • Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures
  • Organized team meetings to ensure that the entire front office team is on the same page
  • Successfully passed all the requirements of quality assurance audit
  • Implemented competitive training programs for the associates to keep them motivated
  • Successfully completed cross training for the food and beverage department
Candidate Info
7
years in
workforce
1
year
at this job
AS
Business
BS
Hospitality Management
9

Front Office Supervisor

Resolving guest issues quickly and professionally.

  • Oversee Front Office operations in the absence of the Front Office Manager or Assistant Front Office Manager.
  • Train staff members in accordance to brand standards.
  • Performed special assignments given to me by the General Manager.
  • Assisted in writing and placing 42 SOP's.
  • Made company history by receiving 2 100% Front Office QA scores.
Candidate Info
5
years in
workforce
8
months
at this job
AS
Medical Lab Science
AAS
Liberal Studies
Hotel Management And Guest Relations
10

Front Office Supervisor

Assist in the supervision of all Front Office staff including Driver, Bellpersons, Guest Service Agents and PBX Operators.

  • Assist FO Manager in the interview process to establish a hospitality-oriented team.
  • Updated and recreated Handlery In-house Directory to be placed in Guest rooms.
  • Ensure that guest receive the customer service indicated by our cultural core, policy and standards.
  • Handle all guest complaints and request as to ensure guest satisfaction.
  • Monitored guest satisfaction processes, responded to guest concerns and inquiries.
  • Ensure team adheres to all policies, standards and laws as dictated by [company name] handbook, Union Collective Bargaining Agreement and CA law.
  • Assisted in training all Guest Service agents and PBX Operators.
Candidate Info
6
years in
workforce
1
year
at this job

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