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Additional Administrative Resume Samples
Front Desk Supervisor Resume Samples
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0-5 years of experience
Property Designated Trainer for new Front Office Associates, created and implemented new training program
- Maintained Marriott brand standards and programs
- Oversaw and supervised all duties performed by Front Office employees
- Coached and counseled employees using proper techniques
- Achieved a Marriott Eastern Region high score of 94.9% in hotel's 2013 Quality Assurance audit
- Achieved a #8 Rank within TPG Hotels for Sell Out Efficiency through execution of Perfect Sell Incentive
- Implemented service tactics to generate increases in department Guest Satisfaction Survey results, including a 15% increase in "Elite Member Appreciation" and a 7% increase in "Arrival Experience" year over year
0-5 years of experience
Managed and adjusted completive rates for an 80 room property boosting demand and revenue.
- Oversaw Front-Desk agent work and assisted with operations to ensure guest satisfaction.
- Monitored and maintained clean and organized work area.
- Created new guest profiles and practiced proper billing procedures.
- Collaborated with various departments of the hotel to provide a four star level service.
- Assist Guests with Local recommendations for restaurant and attractions.
- Forbes Five Star Hospitality Service Trained (2014)
0-5 years of experience
Part of pre-opening team and achieved Five Diamond within the first four months and Five Stars within two years.
- "Connoisseur"- Official department trainer for Front Office. Created training program which included the development of training manuals, implementing Standard Operational Policies, training staff and new hires.
- Ensured adherence to "Five Diamond" company standards and philosophy for all departments through training and monitoring performance through service audits.
- Act as "Manager on Duty" and handled and resolved opportunities from guests and the public to ensure guest satisfaction where expectations were high.
- Responsible for the meet and greet of hotel guests, VIP's political figures, CEOs, and celebrities.
- Participated in Resume meetings & Next Day Arrival meetings to ensure accuracy of reservations & guest requests were met.Worked closely with Event Managers to discuss details of resumes in depth to ensure client satisfaction
- Assisted with hiring of new staff and writing department schedules.
- Increased revenue for the hotel through upsell incentives during check in and exceeded our projected goal by over $125,000.
- Successful at enrolling guests into our Starwood Preferred Guest Program (SPG) exceeding the projected goal of 14% by 8% within the first two months.
- Attended various industry and networking events throughout the Miami community to promote the St. Regis brand. Also attended business and social events to build customer relationships for the resort.
0-5 years of experience
Ensured room assignments and special requests were met for VIP's and room blocks
- Developed and implemented new Standard Operating Procedures (SOPs) for Front Desk operations
- Trained 5-10 new front desk agents per season
- Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary
0-5 years of experience
Greeted incoming patients and directed them in person to the proper areas; keeping the flow of patients moving smoothly while maintaining a neat and welcoming front office
- Verified patient's current addresses, phone numbers, and patients' insurance coverage
- Located, reviewed and updated files for the physician
- Performed billing and coding, collecting copayments and processing insurance claims
- Scheduled follow-up patient appointments and appointments for referred specialists, surgery or hospital procedures
- Coordinated business lunches, attorney appointments, and promotional marketing events
6-10 years of experience
Exceeded sales quotas by over 50% two years in a row as part of a four person team
- Created and implemented an emergency backup operating procedure to ensure regular business activities remained on going during unscheduled black outs
- Created and implemented an emergency action plan to evacuate large amounts of people and maintain their safety during a natural disaster
- Created and maintained employee handbooks used company wide
- Streamlined office procedures to ensure accuracy and increase productivity
- Worked in unison with all departments to facilitate smooth operations and guest satisfaction
0-5 years of experience
Created AR process for Membership Department, increasing recovered dues by 7.5%
- Responsible for supervising 9 front desk staff
- Implemented standard 4-hour shift blocks, reducing budget overages by $1000 a month
- Created part-time volunteer opportunities through involvement with Part-time Staff Committee
- Trained six new staff members; built Front Desk Training Manual to streamline training process, including chapters on Membership Sign-up and Using Financial Tools
6-10 years of experience
Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures
- Coordinated front-office activities of hotels or motels and resolved problems
- Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds
- Collected payments and recorded data pertaining to funds and expenditures
0-5 years of experience
Duties include responding to complaints and service issues utilizing the H.E.A.R.T method and maintained a weekly schedule for the Front Office.
- Supervised the Guest Service Assistants and assisted the Front Office Manager in day-to-day activities which included scheduling, hiring, and training of the new associates.
- Maximized room revenue by working alongside the Director of Revenue to ensure that all guests met with satisfaction and that the hotel meets its bottom line for profit.
- Knowledge of Night Audit and the accounting aspect of Front Office Operations.
0-5 years of experience
Supervised the Front Desk Agents on a daily basis
- Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner
- Answered the hotel's switchboard on a timely basis, and directed each call to the appropriate party
- Processed guest check-in and check-out activities in a timely and professional manner
- Performed excellent guest service satisfaction which resulted in repeat visits, personal awards, and outstanding hotel reviews
- Performed any other managerial duties assigned to me
0-5 years of experience
Continually trained Front Desk staff in Hotel operations.
- Booked, cancelled and confirmed individual and group reservations via phone and email.
- Coordinated house status w/housekeeping supervisor and maintenance staff throughout shift.
- Balanced daily cash drawer, created room assignments, pre authorized and verified credit card authorizations.
- Billed, balanced and posted payments for Direct Bill accounts.
6-10 years of experience
Collaboration with ramp up team for new hotel in 2007. Designed all Front Desk SOP's. Hired and trained start up associates.
- Oversee all daily front desk operations to include: staffing, training, service recovery and revenue management.
- Daily emphasis on internal audit procedures to include guest ledger detail and entries to promote clean month end closure.
- Involved with all facets of daily revenue management to maximize revenues and ensure a solid ranking in market share.
- Instrumental in maintaining the hotels' standing of top 10% in the Courtyard brand for guest satisfaction.
0-5 years of experience
Responsible for all facets of customer reservations, completing check in/check out process, and resolving customer issues/complaints.
- Responsible for ensuring that 100 % Satisfaction Policy for our guests is administered in a fair and consistent manner.
- Responsible for completing ad-hoc assignments in various positions as assigned in weekly meetings
- Managing and responsible for 7 Front Desk Agents and reviewing their work and assessing any issues I've found.
6-10 years of experience
- Updated and maintained data of arrivals/departures reports for forecasting and tracking
- Trained staff in guest quality of service procedures. Monitored performance and implemented improvements as needed
- Researched and resolved all incoming customers' inquiries.
- Conducted daily staff meetings to address customer service concerns
- Provided guidance and leadership to staff to ensure consistency in quality of service
- Provide staff evaluations and disciplinary actions
- Named Front Desk Agent of the Month January 2005.
0-5 years of experience
- Supervised a team of three front desk representatives
- Created computer reports on sales and returns.
- Implemented training procedures for front desk new hires.
- Resolved customer complaints
- Managed all aspects of opening and closing the salon, including arming/disarming the salon
0-5 years of experience
Supervising and assisting front desk, concierge, bell, service express and night audit team within a 803 room AAA Four Diamond hotel
- Resolving guest complaints and ensuring high levels of customer satisfaction and quality.
- Driving perfect room sales to achieve 100% occupancy
- Ordering supplies for the front desk while staying within a fixed budget
- Hiring and training staff on new policies and procedures
- Coaching, counseling and disciplining employees when necessary, using proper documentation and proper techniques.
0-5 years of experience
- Maintained smooth and efficient overall day-to-day operations of the Front Desk
- Ensured department adherence to company policies, procedures and standards to ensure patient satisfaction
- Scheduled and utilized medical software and systems to maintain records and accounts
- Optimized provider time and treatment room utilization