Front Desk Manager Resume Samples - Page 2

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Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. Previous experience in the field is required, as well as leadership, communication skills and the ability to solve problems efficiently. Based on our example resumes, most candidates hold a college degree in a relevant field, while a high school diploma is the minimum education requirement for the role.

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11

Front Desk Manager/guest Service Representative

After proven track record and dedication as Guest Service Representative promoted to Front Desk Manager Position

  • Kept department within week to week budgetary constraints through implementation of customized data tools
  • Took full control of hotels daily front-line operations and customer needs
  • Addressed a wide spectrum of issues ranging from practical facility maintenance to log keeping obligations.
  • Ultimately responsible for adhering to organizational guidelines
  • On call 24/7 to ensure no Personnel or Regulatory Requirement Goes Unfulfilled.
  • Developed Ability to Adapt under Stress as well as Create on the Fly Problem-Solving Skills to Keep the Guest Satisfied.
Candidate Info
3
years in
workforce
2
years
at this job
AS
Associate of Science
AS
Nuclear Medicine Technology
12

Front Desk Manager

Hired and trained all staff for front desk department including front desk associates/reservationists, bellman, and night auditors.

  • Held regular staff meetings within the department focusing on goals, areas for improvement, and any changes in hotel policy.
  • Managed incoming extranet and GDS reservations
  • Supervised the delivery of add on amenities and room service
  • Responsible for guest room assignments
  • Responded to all guest requests and complaints
  • Assisted with the preparation of the annual rooms division budget
Candidate Info
12
years in
workforce
6
years
at this job
AS
Hotel And Tourism Management And A Certificate
13

Front Desk Manager

Assisted in maintaining and implementing the hotel brands standards on a daily basis.

  • Managed and supervised front desk team consisting of 3 employees.
  • Overseeing the professional execution of guest calls, reservations, messages, packages
  • Liaison between front desk team & general manager/hotel owner.
  • Accountable for training new hires resulting in a strong guest services team.
  • Responsible for all hotel supplies including inventory & ordering of supplies
  • Administering credit card postings, charge backs and adjustments ensuring organization and security.
Candidate Info
8
years in
workforce
6
years
at this job
Nursing

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