Floor Manager Resume Samples

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Floor Managers are employed by retail establishments to direct staff and interact with customers. Common duties listed on a typical Floor Manager example resume are serving customers, maintaining inventories, training new employees, supervising staff, conducting meetings, and assigning tasks. A successful sample resume should also showcase qualifications like sales orientation, customer service skills, attention to details, supervisory skills, coaching, communication abilities, and organization. Retail management training or a marketing degree is common experience for Floor Managers.

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1

Floor Manager

Responsible for recruiting, training and managing the floor team.

  • Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing and Tips Handling.
  • Scheduled employees work hours and managed payroll to ensure proper paycheck handling.
  • Increased sale and reduced spending by 20% through responsible inventory control and team management.
  • Maintained business property to ensure a good public environment.
Candidate Info
9
years in
workforce
6
years
at this job
BS
Business Administration
2

Assistant Floor Manager/ Server/ Bartender

Managed front of house including supervision of employees including hiring and dismissal of wait staff

  • Created promotional fundraising events and activities to promote community development and increase revenue
  • Developed customer relationships and retention
  • Handled inventory and stock managing including outside vendor transactions
  • Generated daily and weekly reports
  • Oversaw openings and closings including nightly financial deposits
Candidate Info
10
years in
workforce
3
years
at this job
Marketing/ Graphic Design
3

Call Center Sales Rep./floor Manager

Consistently exceeded weekly sales goals by 150-240%

  • Promoted to Floor Manager based on outstanding sales record and interpersonal skills
  • Trained, motivated and managed a team of 50+ call center sales representatives
  • Used interpersonal and sales skills and creative marketing strategies to generate leads
Candidate Info
13
years in
workforce
2
years
at this job
C
Certificate
4

Assistant Floor Manager

Joined company as sales associate, promoted to assistant floor manager in 6 months to supervise team of 12

  • Resolved customer complaints to ensure optimal satisfaction
  • Maintained store inventory for hundreds of high end outdoor jackets and gear
  • Oversaw cleanliness duties performed by other employees
Candidate Info
4
years in
workforce
3
years
at this job
BA
Linguistics
English Language And Literature
5

Collection Floor Manager

Organize and direct the daily activities of 15-20 collectors in a call center operation. Manage, develop, and guide agents and leads to ensure their ability to provide outstanding customer service and execute tasks effectively. Ensure that agents are meeting quality standards outlined in client contracts, calculate performance metrics, and analyze reports to ensure efficiency. Contribute to the development of new systems, take part in recruiting and interviewing tech agents. Use all available tools to ensure effective supervising, planning, and managing functions. Coach, train, discipline, and review agents and leads. Answer questions, assign tasks, follow up and give instructions as needed.

  • Developed Department of Education program that renewal of contract
  • Wrote and coordinated training program that developed high level employees
  • Successfully trained and developed groups that met monthly goals
Candidate Info
18
years in
workforce
14
years
at this job
BS
Bachelor of Science
6

Customer Service / Collections / Floor Manager

Handled inbound and outbound collection calls and consistently met or exceeded goals set by upper management.

  • Performed deep skip tracing using applications such as Lexus Nexus, TLOxp and various online
  • Provided training and support on the collections floor.
  • Assisted with the underwriting and verification of new loans.
  • Created several internal automated forms for skip tracing, call tracking etc.
  • Assisted with all office tasks such as filing, document scanning and shredding
  • Participated in the interview, hiring and termination processes as needed.
Candidate Info
12
years in
workforce
7
years
at this job
7

Floor Manager

Floor Manager for the highest sales generating room in the multi room complex

  • Managed nightly duties and sales goals of 4-6 employees
  • Maintained standard operating procedures to ensure customer satisfaction
  • Implemented training guidelines for new hire and new room members
Candidate Info
5
years in
workforce
4
years
at this job
AA
Business Management
Psychology
8

Floor Manager

  • Responsible for the direction of management services in the facility.
  • Cleaned and organized theatre rooms using established practices and procedures.
  • Trained a new employee for the custodian position.
  • Assisted the house manager in all other activities to provide a positive customer experience and ensure customer safety.
  • Supervised volunteer ushers in an assigned floor or area of the theatre.
Candidate Info
8
months in
workforce
1
month
at this job
BS
Business Administration
Information Technology Professionals
9

Floor Manager/ Catering Manager

Successfully managed the activities of 40 team members in a growing business.

  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Contacted providers to discuss status of rebelling and reimbursement process to ensure account resolution.
Candidate Info
6
years in
workforce
4
years
at this job
AAS
Business Administration
10

Floor Manager - At&t

Provide high level frontline management and resolution strategies for Digital Experience Program, supporting operations of 300+ contractors and vendors. Direct all administrative and project support efforts for all director-level projects. Interface with internal and external clients to respond to and resolve all day-to-day operational issues. Oversee inventory management process, software procurement, and SharePoint program. Monitor and track monthly operational expenses. Map and document current work flows and all SOP changes.

  • Conduct all new hire onboarding and mentoring employees to achieve defined service goals, building a strong support team that positioned the client to realize future growth.
  • Instrumental in implementing corporate best practices throughout the program, thus ensuring adherence to all policies and procedures, implementing changes as needed to improve operational efficiencies.
  • Play a key role in planning and creation of a new highly effective collaborative work environment.
  • Facilitate bi-monthly and monthly vendor meetings, collaborating with other departments to ensure compliance with all SLA's requirements.
  • Authored and presented monthly and quarterly forecasted program expenses to the Director and VP.
Candidate Info
10
years in
workforce
1
year
at this job
Business Management

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