Executive Casino Host Resume Samples - Page 2

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Executive Casino Hosts make sure casino guests enjoy an excellent experience. They do so by completing the following duties: cultivating customer relationships, sending invitations to private events, promoting special activities, and observing casino play. Based on our selection of Executive Casino Host resume samples, main job requirements are an outgoing personality, an enthusiastic manner, customer focus, organization, networking, tact and discretion, and excellent people skills. Employers choose resumes displaying a high school diploma and provide on-the-job training.

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11

Executive Casino Host

Administration of casino host department with the supervision of 18 casino host members for the property's grand opening.

  • Instituted instructional programs for host staff members ensuring proper company
  • Developed new business with emphasis on credit decisions, problem resolutions, and comping decisions.
  • Instrumental on increasing company's revenue and managed expenses accordingly.
Candidate Info
6
years in
workforce
5
years
at this job
12

Senior Executive Casino Host

Managed and drove responsibly for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers.

  • Developed and managed a $2M database of over 800 local, regional and national VIP players across two properties. Led the creation and distribution of marketing for various offers and events to promote player growth and increase revenue.
  • Recommended and implemented strategies to develop new players and increase return visits for high level casino guests to increase profits.
  • Communicated with premium/rated guests through marketing, letter writing, email, or in-person about services, promotional opportunities and special events.
  • Acted as a liaison between the executive team and VIP players to resolve issues when they arose.
Candidate Info
8
years in
workforce
5
years
at this job
BS
Business Administration
13

Executive Casino Host

  • Managed 600-900 guests/clients with quarterly revenue ranging from 1.6M to 2.3M
  • Successfully met or exceeded monthly sales quotas attaining bonus status
  • Collaborated with marketing, customer service, VIP department and others to assist them in customer requests
  • Achieved top revenue producer in domestic player development
Candidate Info
32
years in
workforce
5
years
at this job
BA
Business Marketing
Real Estate
14

Executive Casino Host

  • Contributed to re-branding The D and Golden Gate Casinos.
  • Developed strategies to market Hawaiian customers to both properties, a 42.3 million annual visitor database.
  • Introduced high end customers to both properties; increased gambling revenue by 8%.
Candidate Info
18
years in
workforce
7
months
at this job
BS
Health Care Administration And Policy
15

Executive Casino Host

  • Consistently surpassed quarterly sales goals through a combination of developing new relationships, while up selling current relationships.
  • Managed CRM (Salesforce) database of current and potential clients.
  • Exceeded monthly sales goals through cold calling, email, letters, and personal contact.
  • Handled problem resolution and customer appeasement in a timely manner by phone and personal contact.
  • Developed lists from scratch focusing on year over year revenue growth.
Candidate Info
11
years in
workforce
4
years
at this job
BA
Communication Arts
MA
Communication Arts
16

Executive Casino Host

  • Identify and grow casino business by liaising with existing and prospective players, ensuring compliance with gaming policies and regulations.
  • Assist and attract players. Plan promotions as well as VIP events, tournaments, and special activities.
  • Generated player revenue 20% above benchmark in Q4 2016, ranking Top 5 Executive Host in 2016.
Candidate Info
18
years in
workforce
2
years
at this job
HS
Heating Ventilation Air Conditioning
HS
High School Diploma
17

Lead Senior Executive Casino Host

Indian-owned casino located in North San Diego County with over 1050 hotel rooms including suites, 1,600 slot machines, and 50 table games. Member of the Caesars Entertainment Brand.

  • Managed, maintained, and expanded a database of VIP clientele ranging from 500 to 1200 clients
  • Actively converted sales activities including telephone solicitation, personalized email campaigns, face-to-face communication into client visits while leading the on-property service team
  • Coordinated and carried out thousands of VIP guest experiences including travel arrangements, hotel accommodations, dining/spa reservations, and numerous other guest experiences
  • Communicated with Executive Management Team regarding all new programs & services by seeking their support as well as keeping them informed of changes that may impact the business
Candidate Info
4
years in
workforce
4
years
at this job
BS
Hospitality Management
18

Executive Casino Host Manager

  • Established and maintained relationships with premium-valued gaming guests. Promoted gaming experience to potential high-worth guests.
  • Identified premium players and assisting guests with any VIP requests and amenities. Maintaining a professional demeanor at all times and providing excellent customer service by making sure all the guests' needs are being met.
  • Creating an inviting and excellent atmosphere every time guests come to the casino and help de-escalate any aspiring problems with the casino guests.
  • Managed five to eight employees.
Candidate Info
15
years in
workforce
6
years
at this job
HS
High School Diploma
19

Executive Casino Host

  • Managed host hotel block to assist property of maximum occupancies through database marketing
  • Worked closely with other departments to assist them in customer requests and promotions; became a top revenue producer in domestic player development. Increase non-active local players to 15% in 6 months,
  • Evaluated Hosts for their annual reviews
  • Used and trained users of LMS, Oasis, Table Manager and POS.
Candidate Info
17
years in
workforce
1
year
at this job
AAS
Marketing
BA
Hospitality Management
20

Executive Casino Host

  • Cultivated new business, recruiting and enrolling new customers.
  • Strengthened ties to existing customers, establishing and managing rewarding relationships.
  • Coordinated telemarketing events and other promotions.
  • Liaised between multiple company teams and high-end customers.
  • Maintained personal contact with customers and participated in off-property functions like golf tournaments.
  • Surpassed benchmark expectations three years in a row.
Candidate Info
29
years in
workforce
4
years
at this job
BS
Business Management

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