End User Support Resume Samples

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End User Support staff are found in computer development firms where they assist customers whenever they encounter a problem. Essential duties seen on an End User Support resume sample are diagnosing computer problems, assisting the customer immediately or escalating the issue, providing instructions to customers on how to solve their problems, solving network related issues, and reporting bugs. The ideal candidate for this role should be able to demonstrate the following skills in his or her resume: computer competences, customer service, conflict resolution, problem solving, and telephone etiquette. The entry level requirement is a Bachelor’s Degree in a relevant field.

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1

End User Support Tech II

  • Worked as a team member to help deploy 4000 thin, thick, and zero clients for the Defense Logistics Agency to upgrade, support and ensure timely completion of migration mission.
  • Performed Windows 10 migration and deployment to ensure compliance with the Department of Defense Regulations.
  • Provided End user desktop support and troubleshooting for customers at the DLA.
  • Supervised special logistics and inventories of laptops and docking stations which contributed to the mission's end goal.
Candidate Info
6
years in
workforce
4
months
at this job
HS
Professional And Technical Skills
C
Certificate
Computer Science And Engineering
2

End User Support Specialist

Provide onsite and remote support for Telepresence, Digital Signage, and Audio\Visual equipment

  • Provide Level 2 support to desktop support team
  • Manage telepresence support
  • Manage Conference Support
  • Manage digital signage enviroment
  • Train and support users on all technology
  • Update support tickets via Remedy/ServiceNow ticketing system
Candidate Info
22
years in
workforce
2
years
at this job
AAS
Electronics
3

End User Support Manager

  • Plan, organize, direct, supervise and evaluate the technology support services team of 14 technicians providing Tier 1, Tier 2, and Tier 3 support of the district mission, vision and goals.
  • Participate in the hiring, training and development of highly effective work teams.
  • Manage technology vendor relationships and service agreements for hardware, software and applications.
  • Develop and manage budget ensuring effective use of district funds through strong project management, effective technology procurement and deployment.
  • Monitor workflows, develop quality control procedures and testing to deliver high quality and proven solutions to end users.
  • Communicate effectively to establish and maintain relationships with Administrators, user personnel and vendors.
Candidate Info
18
years in
workforce
2
years
at this job
BA
Speech Communication
MS
Information Technology Management
4

Manager End User Support

  • Manages Team of 18 End User Lead Technicians Supporting 8300 associates over a geographical area encompassing the East coast.
  • Project manage system infrastructure refreshes.
  • Manage projects to continually improve end user support processes.
  • Develop goal driven processes to help increase Technologist's knowledge and support capabilities.
  • Design and implement matrixes to help improve all areas of IT infrastructure along with End User support.
Candidate Info
43
years in
workforce
6
years
at this job
MBA
Master of Business Administration
5

End User Support Technician

Contracted to the Defense Logistics Agency

  • Deploy laptops and desktops to a user's physical location and provide physical installation of hardware and peripherals (e.g. docking stations, CAC readers).
  • Provide hardware and software problem resolution for end users.
  • Load special software and drivers and map drives as needed.
  • Train users on the basics of Windows 10 and VDI (via Citrix).
  • Perform job requirements and provide customer service with minimal supervision.
  • Clearly communicate technical solutions in a user-friendly, professional manner.
Candidate Info
8
years in
workforce
4
months
at this job
BS
Electronics Engineering Technology
6

End User Support Analyst

  • Configuring Win 7&10, with Raymond James new migration of the F5 VPN Remote applications
  • Installing, troubleshooting all F5 VPN issues with Go to remote Assist.
  • Configuring NT profile from Juniper to new F5 VPN remote logon systems Wins XP, 07, 10 OS.
  • Troubleshooting the F5 remote issues with Firewall, Admin rights, URL blocks, Group policy
  • Submitting the daily migration clients to be move the F5 migration group policy in the AD.
  • Resolving Service Now apps helpdesk tickets for all F5 remote clients issue within the SLA deadline
Candidate Info
15
years in
workforce
4
months
at this job
C
Computer Operations & Programming (certificate)
Business Adminstrator
7

End User Support

  • Provide technical support for all internal and external clients using the Fidelity RIA benchmarking website
  • Assist in the analysis of the benchmarking data to discover trends and market norms.
  • Point of contact for relationship managers to assist with all reporting available using benchmarking data
  • Help confirm data in all ‘market reports’ before being published
  • Prepare and deliver presentations to senior executives within business unit
  • Run Google Analytics to monitor and report website usage
  • Assist in the creation of the 2014 questionnaire for benchmarking study
Candidate Info
10
years in
workforce
4
years
at this job
BS
Management Studies
MA
Mba
8

End User Support Analyst

  • Work in an Office 365/ SharePoint environment
  • Evaluate technical problems throughout our clients' office suite, build laptops for new employees
  • Identify and repair problems that fall outside of the Freedom Partners Shared Services End User Support
  • Maintain service desk tickets to ensure customers have their issues addressed in a timely manner
  • Research and analyze acquiring new technology for projects and device selection for employees
  • Research and implement best practices to improve services while lowering costs and increasing efficiency
  • Review software, cloud applications, and technical services used throughout the organization and find single solutions that meet department needs, security standards and integration with existing platforms
  • Work with external technology engineers to solve problems as they arise in a timely manner
Candidate Info
15
years in
workforce
8
months
at this job
BS
Information Systems And Cyber Security
MA
Business Administration
9

Lead Analyst End User Support

  • Manages team of 17 Technical consultants
  • Manage and maintain network systems for regional office of 1900 associates.
  • Project manages all system and infrastructure upgrades.
  • Manage and support regional office's networking systems.
Candidate Info
26
years in
workforce
18
years
at this job
MBA
Master of Business Administration
10

End User Support II

  • PC Desktop support for 800 corporate users
  • Troubleshoot and resolve hardware/software/network issues, escalating when required
  • Hardware refresh and roll out of Windows 7
  • Manage access to shared folders on file servers with Active Directory
  • Manage and work active issues with ticketing system (Remedy and ServiceNow)
  • Provide instruction to end users on software.
  • Create documentation on software installations
Candidate Info
10
years in
workforce
5
years
at this job
Computer Networking Technician

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