Ecommerce Business Analyst Resume Samples

Ecommerce Business Analyst

Elicited business requirements to ensure the quality of the feature being developed

• Captured As-Is state of existing process through Visio
• Facilitated workshops to capture complete and meaningful use cases
• Developed functional specifications and system design specifications based on client wants
• Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner
• Developed, documented, and trained at REI for applying the art of User Acceptance testing as a means of measuring customer satisfaction and improvements to internal process
• Applied change management where needed
• Worked as a liaison between technical teams and the business
• Assisted in enforcement of project deadlines and schedules
• Consistently delivered high-quality services to our clients

Ecommerce Business Analyst

Results driven marketing business analyst with proven success in eliciting/analyzing requirements, managing teams and implementing complex IT Web based solutions in direct support of eCommerce business objectives.

• Project managed teams of developers, QA analysts, and Jr. Business analysts for consumer website redesign changes that are critical to the company's success.
• Created functional design documentation for implementing ATG as a new platform in a multi million dollar generating B2B system.
• Designed and implemented usability design web solutions to drive measurable Holiday results for customer facing website.

Ecommerce Business Analyst

• Led all reporting and analysis of web related initiatives for seven North American brands
• Provided analysis and detailed strategic actionable recommendations that resulted in year over year revenue and conversion rate growth
• Created insightful automated dashboards and data visualizations to track key business metrics

Consulting Ecommerce Business Analyst

• Managed the daily operation of the ClarksUSA.com eCommerce website.
• Analyzed and remedied production problems, and served as technical liaison to the iCongo eCommerce service provider and the Clarks web team.
• Organized, planned, and documented bi-weekly production defect and enhancement deployments.
• Documented the technical/integration environment, and updated specification documents as necessary.
• Used SQL on TOAD to upload catalog updates to the iCongo content management platform.
• Implemented Gomez monitoring and alerts for performance and availability.
• After configuring a Gomez performance monitoring script for the checkout process, detected and documented a 100% performance degradation due to the activation of a free shipping program.

Ecommerce Business Analyst

• Managed and documented the requirements gathering, technical system analysis, and testing portions of a project to develop, deploy, support, and enhance a sales and leasing procurement system for a major client
• Utilized a proprietary Access database to store requirements and Lotus Notes to document the test cases
• Managed, as team lead, the gathering of requirements, testing, and administration of a customer facing ASP/Cold Fusion eProcurement Web application, service tracking Website, and Broadvision Intranet site
• Consulted with primary business customers gathering requirements to integrating their business processes into their custom designed eProcurement sites
• Utilized Web-based Atesto Load Testing module and Business Objects queries to report site usage and load statistics
• Analyzed and tested the supplier/buyer Commerce One Round Trip, OCI, and xCBL implementation between Compucom and multiple clients

Ecommerce Business Analyst

[company name] offers the largest selection of name brand mattresses in the country and is the Most Trusted Name in Mattresses.

• Managed and provided support for P&L and Forecast creation for site performance and inventory
• Provided recommendations for future marketing campaigns based on SEO, SEM, Mobile, and Digital Media performance
• Assessed and analyzed reports to pinpoint where and how to increase conversion
• Provided ongoing analysis to upper management and research cost effective ways to gather the information needed to compete in the online space in both eCommerce and Social Media
• Project managed the delivery of materials to vendors for campaigns while working across multiple internal departments
• Used Google Adwords, Webmaster Tools, and Hitwise to monitor keyword performance
• Managed third party accounts including SEO and Linkshare/Doubleclick affiliate networks

Senior Ecommerce Business Analyst/project Manager

Responsible for all [company name] eCommerce projects and support:

• Managed the design, development of RFP, vendor selection, material and services procurement, implementation and management of the WCS eCommerce Reliability and Integrity Project ($4MM). Project was based on the pre-determined SLA metrics as agreed to between WCS Sales and external clients. The goal was to meet or exceed metrics and to ensure conformance in delivery of products and services.
• Singularly managed the opening, closure, movement, consolidation or build-out of more than 118 offices, warehouses and Data Centers nationwide as part of the alignment between WCS and its new partner, Milgo Corporation. Annual savings of $7MM.
• Implemented a VLAN telecommuter solution for ~1240 personnel. This was directly related to the displaced operations employees and to allow them to work from their residences and without any disruption of support services to NextiraOne LLC (WCS/Milgo) clients.
• Coordinated the implemented an extension Data Center on the 31st floor of the Williams Tower allowing for development and engineering and re-engineering of legacy and new eCommerce applications outside of the Williams Communications Data Center on the 2nd floor once WCS was formally merged with Milgo Corporation.

Ecommerce Business Analyst

Performed business analysis tasks of sizing user stories and associating them to sprint.

• Writing user stories for the ordering and product catalog workflow models with the help of wireframes.
• Followed agile methodology for acceptance criteria based on user stories associated to each sprint
• Developed stories and documented alternate scenarios for brining the catalog and pricing online
• Wrapped up the technical documentation for integration points such as customer data, store data and pricing.
• Cleaning of user story backlog and updating the project timelines and scope.

Ecommerce Business Analyst

Provide Business Analysis for e-commerce projects running on the open source application Magento.

• Participating in discovery sessions to gather requirements for e-commerce development projects.
• Translate the business requirements into various functional documentation, Use Cases, interface mockups, flowcharts, and other process flows.
• Work directly with developers and designers to ensure requirements are met.
• Participate in the testing process by verify QA test cases and executing test cases to ensure all requirements all met before client release.
• Support for the online ticketing system for clients on CAMS support.

Woman's Apparel and Ecommerce Business Analyst

Reported and analyzed daily sales

• Placed apparel and footwear orders in database
• Managed replenishment footwear, apparel stock movements, and apparel setups within stores
• Facilitated orders with 3rd party vendors