Dispatcher Resume Samples

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Dispatchers work for emergency or industrial services and are responsible for taking phone calls and communicating information to mobile units. Based on our collection of example resumes, the most important qualifications for a Dispatcher job are the ability to stay calm in emergency situations, multitasking, excellent communication skills, attention to details, interpersonal abilities, and sound decision making. Those looking to work as Dispatchers should be able to display in their resumes at least a high school diploma or the equivalent. On the job training is available, and candidates may need to pass a written test to be considered eligible

For more information on what it takes to be a Dispatcher, check out our complete Dispatcher Job Description.

Looking for cover letter ideas? See our sample Dispatcher Cover Letter.

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1

Dispatcher

Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing dispatch information.

  • Politely assisted customers via telephone.
  • Communicated with vendors regarding tow availability and special orders.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
Candidate Info
6
years in
workforce
5
months
at this job
HS
High School Diploma
2

Dispatcher

Negotiated best freight rates with vendors to book loads

  • Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule
  • Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations
  • Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution
  • Marketed logistical services to new brokers to bring additional business to the firm
  • Maintained customized services to existing clients to ensure client retention
Candidate Info
19
years in
workforce
4
months
at this job
BS
Business Administration
MS
Management
3

Dispatcher

Scheduled or dispatch drivers for AM shift (12 hour shifts) to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones

  • Conferred with customers or supervising personnel to address questions, problems, or requests for service
  • Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios
  • Recorded and maintained files or records of customer requests other dispatch information
  • Prepared daily work and run schedules, accountant for payroll
  • Successfully handled insurance fund (per driver) and managed time sheets
  • Willingly handles conflict resolutions and mediation between drivers and management
Candidate Info
12
years in
workforce
6
years
at this job
HS
High School Diploma
4

Customer Service Representative/dispatcher

Answered 50+ inbound calls and emails per day regarding customer deliveries, delivery time frames, and all other inquiries

  • Completed 30+ outbound customers calls per day to confirm delivery dates, time frames, addresses, and phone numbers
  • Processed and updated 50+ orders per day in UEDS computer system
  • Liaised with 15+ drivers to coordinate routes and fix routing issues
  • Completed "roll call" for drivers finishing their routes
  • Identified any operational and regulatory risks, and escalated as needed
  • Maintained records related to delivery and customer receipt
Candidate Info
5
years in
workforce
1
year
at this job
5

Dispatcher

In charge of dispatching 50 plus trucks at one time

  • Managed Silo levels at 11 different cement plants
  • Communicated with all plant managers to ensure trucks would be at plants to fit their scheduling needs according to jobs that were planned
  • Responsible for input of driver tickets and training of drivers on new systems for the loads they were responsible for
Candidate Info
18
years in
workforce
7
months
at this job
6

Dispatcher

Set up dispatch from initial operation, developed policy and procedures to for dispatch and driver operations.

  • Dispatched and routed drivers using INTHINC and Lean Logistics TMS.
  • Dispatch a Fleet of 30 trucks in North Dakota and 2 hotshot trucks in 48 states.
  • Assisted in the hiring process by reviewing driver and dispatch resumes and conducting interviews.
  • Maintained HOS logs and Daily Maintenance records.
  • Scheduled maintenance on all equipment
Candidate Info
9
years in
workforce
1
year
at this job
Logistics Tms
7

Dispatcher

Knowledgeable of and administered officer's equipment when needed to perform daily duties

  • Diligently tracked shift logs and conducted all of the office's radio transmissions
  • Organized and prioritized correspondence, complaints and other data from local authorities and clients
  • Maintained and distributed high priority and confidential information
Candidate Info
14
years in
workforce
5
years
at this job
HS
Medical Assistant
AS
Sciences
8

Dispatcher

Liaised between customers and manufacturing to design new products

  • Coordinated and Supervised assembly work for couplers and rolling assembly crew
  • Coordinated and maintained communication between shifts
  • Supervised and motivated staff and management
  • Performed Quality control on final products and ensured products were delivered on time.
Candidate Info
9
years in
workforce
6
years
at this job
HS
High School Diploma
9

Dispatcher

Delivered work orders, messages, and pertinent information to various service companies

  • Prepared daily work schedules
  • Addressed, questions, problems, concerns, of service employees
  • Assisted clients with computer programming issues
Candidate Info
9
years in
workforce
2
years
at this job
BS
Economics
10

Dispatcher

Handled employee scheduling issues and filled shifts for a workforce of 200-250 employees

  • Professionally and politely handled conflicts with irate customers during peak hours
  • Utilized the Kronos Workforce System to clock employees in and out at the appropriate times and filled out timesheets when necessary to help facilitate shift changes
  • Created daily, weekly, and semester based work schedules for 200+ employees
  • Participated as a member of an interview panel and made suggestions for new employee hiring
Candidate Info
30
years in
workforce
2
years
at this job
Wildlife Biology

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