Dispatch Supervisor Resume Samples

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Dispatch Supervisors coordinate employees working in a call center or in a transportation company. A typical resume sample for the job highlights duties like recruiting staff, optimizing workflows, handling calls from various geographic areas, networking with clients and vendors, and enforcing company policies. Those interested in a Dispatch Supervisors position should showcase in their resumes excellent communication skills, leadership, coaching abilities, teamwork, and time management. Most eligible candidates hold a college degree in a relevant area such as logistics.

For more information on what it takes to be a Dispatch Supervisor, check out our complete Dispatch Supervisor Job Description.

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1

Dispatch Supervisor

Supervise dispatch of approximately 50 routes and drivers at a 70,000 square foot package distribution center. Oversee pre-load operation of 640,000 packages annually. Develop and maintain center's dispatch plans to reduce miles, increase area trace, and optimize routes. Evaluate data to identify and recommend areas of improvement. Ensure strict adherence to safety and quality control standards.

  • Reduced miles in 2009 by 6.5% for a savings of $250,000/year
  • Optimized routes to eliminate 3 full-time routes at an annual savings of $200,000
  • Installed, implemented, and maintained six unique route optimization systems that improved overall distribution center efficiency
  • Consistent top tier performer of District Vital Statistics Pre-Load Assistance System measurements
  • Dispatched in range, packages different route than planned, packages processed per hour, and data validation
Candidate Info
38
years in
workforce
8
years
at this job
2

Dispatch Supervisor

Managed all aspects of the daily dispatch operation throughout Maryland, Virginia, and Washington DC

  • Directed a team of 25 employees to maximize operational performance and corporate goals.
  • Liaison to customers to ensure favorable partnership resulting in high level of customer satisfaction.
  • Managed and maintained accurate inventory of over $1 million dollars of product and installation supplies.
  • Worked with vendors ordering parts and submitting warranty claims.
  • Calculated and scheduled workload based on manpower and corporate goals.
Candidate Info
12
years in
workforce
4
years
at this job
3

Dispatch Supervisor

Executed daily operations of day-to-day supervision and administrative representation for central dispatch of interstate transportation by planning for manpower and equipment ahead of time to prevent service failure.

  • Provided administrative support to the operations department as well as the field in a customer service center styled environment.
  • Trained several new dispatchers and achieved significant improvements in their productivity.
  • Supervised multiple extraboard and regular drivers, scheduled work hours, resolved conflicts.
  • Successfully handled contractual interpretations individually and maintained a friendly working relationship with field and local employees.
Candidate Info
6
years in
workforce
5
years
at this job
HS
Medical Office Specialist
BS
Psychology
4

Dispatch Supervisor

Team leader of passenger service and operational control of day-to-day flight operations.

  • Responsible to directly oversee a team of System Operations Control personnel.
  • Accurately and rapidly resolved conflicts with Air Traffic Control (ATC), flight crews, and airport operations to help mitigate delays.
  • Improved revenue by successfully managing a fleet of 80+ aircraft.
Candidate Info
9
years in
workforce
2
years
at this job
AS
Associate of Science
Engineering
5

Dispatch Supervisor

Performed emergency dispatch duties during high volume call times and staffing shortages

  • Managed direct report dispatchers; provided mentoring, call auditing, performance reviews, employee evaluations, hiring, training and handled citizen complaints.
  • Mentor Program Supervisor
  • Liaison with Poudre Fire Authority to streamline processes between the departments which most recently assisted with the changes that led to improved response times allowing them to attain their accreditation
  • Scheduled for a staff of 24-30 employees at a time.
Candidate Info
21
years in
workforce
6
years
at this job
HS
Medical Dispatching Certification
6

Dispatch Supervisor

Supervise nine truck drivers and four phone operators covering eight service areas in the state.

  • Planned routes and pick up schedules for the drivers.
  • Assisted introduction of computerized dispatch software Flint Service Center.
  • Enforced all DOT regulations and requirements
  • Maintained high level of quality control by providing ongoing training to all employees of the call center
Candidate Info
30
years in
workforce
5
years
at this job
BS
Hospitality Management
MA
Master of Arts
7

Dispatch Supervisor

Reaffirmed multi-tasking ability by managing an active telephone switchboard of five plus lines

  • Provided daily excel reports of sales for manager.
  • Managed large projects and delegated work amongst 25 team members.
  • Skilled in car reservation system ASAP.
  • Created letters, memos, documents, reports, quotes and generated invoices.
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
AS
Associate of Science
8

Dispatch Supervisor

Responsible for coaching and developing a team of dispatch agents to exceed department goals.

  • Maintained productivity reports, conducted employee training sessions
  • Monitored service levels and other KPIs such as absenteeism, adherence, handle time, average speed of answer, etc to measure successful operation of the business.
  • Developed a corrective action and absenteeism tracking system.
Candidate Info
17
years in
workforce
4
years
at this job
HS
High School Diploma
BS
Bachelor of Science
9

Chauffeur Services Supervisor / Dispatch Supervisor

Scheduled staff, distributed assignments for chauffeurs, and monitored their daily schedules.

  • Developed standard operating procedures, interviewed chauffeurs and oversaw training.
  • Communicated effectively with multiple departments and affiliates around the world.
  • Fought cases in unemployment court and assisted in company random drug testing
  • Researched and followed through with all incidents.
Candidate Info
21
years in
workforce
10
years
at this job
HS
High School Diploma
10

Dispatch Supervisor

Responsible to provide day-to-day supervision, administrative representation and customer support for central dispatch operations. Served as first-line supervisor for all designated staff, including hiring, training, work supervision and disciplinary actions in accordance with Easter Connection policies.

  • Created efficient routes and schedules meeting and exceeding customer’s requirements.
  • Provided front-line customer support on all emerging issues. Provided rapid solutions and documented corrective action procedures as required.
  • Collaborated in the development of route standards, monitoring activities and improvement planning.
  • Supervised, trained and disciplined a fleet of 35+ owner/operator drivers. Assisted in the development and maintenance of work schedules, overtime and vacation schedules.
  • Oversaw the security and hand-off of cargo.
  • Responded to accidents, incidents, robberies and breakdowns on all scheduled routes.
  • Assisted branch manager in customer meetings as required.
  • Served as stand-by supervisor on a 24/7 operations, including holidays and unexpected circumstances.
  • Assisted in the daily management of third party vendors.
Candidate Info
9
years in
workforce
6
years
at this job

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