Director Of Operations Resume Samples

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Directors of Operations are senior executives who oversee the production of goods or service delivery in an enterprise. Their goals are ensuring staff performance and customer satisfaction; typical Director of Operations duties are handling inventories, budgeting, implementing new technologies, quality assurance, and supervising financial management. Based on our resume samples, essential qualifications for the job are analytical thinking, financial expertise, leadership, flexibility, time management, and communication abilities. Those seeking to fulfill this position should display a Master's Degree in business administration in their resumes.

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11

Director of Operations

Responsible for total operation of a Facilities Maintenance Company with over 200 buildings.

  • Increased customer retention rate from 78% to over 92% over the course of one fiscal year.
  • Implemented customer service programs that directly increased Customer Satisfaction from the mid 70% to over 94% as measured by an independent survey.
  • Staffed the organization to exceed sales goals and manage growth of 56.3% over the prior year.
Candidate Info
27
years in
workforce
2
years
at this job
BS
Business Administration
12

Director of Operations

Responsible for all shift operations, the Safety Department (two Salary employees), Forming Technical
Department (five senior salary, bottle manufacturing technical experts), and the Training Department (three
full-time department trainers and a Business Manager). Managed $96MM budget.

  • Consolidated jobs. Result: reduced real cost per case consistently over seven years.
  • Implemented "behavior based safety" which resulted in a consistent reduction in Lost Time Incident
  • Streamlined criteria for segmenting product and worked on products upstream which resulted in a 47%
  • Instituted employee programs in conjunction with Stanislaus County work key program. Resulted in higher caliber of new employees.
  • Brought new state of the art technology from international glass vendors into our plant. Resulted in increased efficiency and quality of the glass containers.
Candidate Info
15
years in
workforce
8
years
at this job
BS
Communications
MA
Master of Arts
13

Director of Operations

Accountable for integration of service and manufacturing functions into the FEI global organization during acquisition (performed gap analyses; Developed and implemented seamless integration strategy)

  • Maintained $14M in revenues ($4M service/$10M SEM production) with 25 staff
  • Tripled service coverage in key global locations in less than two years
  • Set up service and production inventories for next day parts accessibility and insured inventory availability during manufacturing transition to the Czech plant
  • Developed and delivered training programs for international FEI field service engineers
Candidate Info
76
years in
workforce
3
years
at this job
AS
Electronics Technology
14

Director of Operations

Managed Call Center, IT, Marketing, HR, and Finance; growing from 20 employees to 120+ across multiple
domestic and international locations.

  • Created extensive annual call volume forecast incorporating seasonality, trend, and business cycle variances to achieve 97% accuracy.
  • Envisioned and implemented technology to establish link between front of house operations, marketing
  • Increased Payroll effectiveness through introduction of accurate Erlang Distribution staffing metrics.
  • Implemented and developed Quality Assurance, Compliance, and early detection procedures to align with State,
  • Increased Gross Annual Revenue from $4 million to $11 million through addition of multiple complimentary
  • Implemented detailed reporting techniques through MySql, ODBC, Excel, PHP, and HTML resulting in the creation and implementation of P&L, Call Volume, and Cash Flow forecasts.
  • Succesfully transitioned marketing program from pure direct response to a multi-channel, passive, long term
Candidate Info
17
years in
workforce
12
years
at this job
15

Director of Operations

Oversee all food and beverage operations at Key Arena and the Armory at Seattle Center.

  • Rebranded and updated concepts for concessions stands to help improve speed of service and drive higher per caps.
  • Successfully renewed our contract with AEG with a five year extension.
  • Successfully wrote RFP to win the right to operate the new North End Zone.
  • Grew sales by 12% by utilizing original promotions and increasing speed of service.
  • Increased guest service scores by 10% through creating training programs which reconstructed efficiencies of pre-game day preparation.
  • Overseeing the Food and Beverage programing of $60 million dollar stadium renovation.
Candidate Info
19
years in
workforce
2
years
at this job

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