Director Of Housekeeping Resume Samples

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Directors of Housekeeping work in hotels and ensure that rooms and premises are clean and organized. Their duties include: maintaining and ordering supplies, investigating complaints, supervising housekeepers, training new employees, and ensuring customer satisfaction. A typical sample resume for Directors of Housekeeping highlights qualifications like housekeeping experience, attention to details, leadership, coaching skills, teamwork, and time management. Most candidates for this job display a degree in hotel management in their resumes.

1

Director of Housekeeping

Exceeded budget productivity for the department by .08 by focusing on processes and people within the Housekeeping team.

  • Implemented a carpet cleaning program throughout the hotel and residential towers, then trained and delegated the responsibilities.
  • Improved savings in labor expenses YOY by saving over $68,000 in overtime pay by hiring the right people, giving the team the tools needed, and increasing the retention.
  • Increased the overall cleanliness score of the hotel YOY by 1.39% by implementing an inspection program and incentive.
Candidate Info
11
years in
workforce
1
year
at this job
BS
Hotel Administration
2

Director of Housekeeping

Implemented recruiting strategies such as job fairs, networking events and community
involvement to eliminate contract labor.

  • Developed a linen program by partnering with a local hotel to reduce the high cost of outsourcing, which resulted in saving the company $60,000 dollars annually.
  • Designed training program to increase guest service scores.
  • Successfully increased and maintained guest services scores by 20% which exceeded the brand benchmark.
Candidate Info
8
years in
workforce
3
years
at this job
3

Director of Housekeeping and Linen Distribution

Led a strong multi-manager team, which consisted of 5 managers and 100 FTEs. Created a strong [company name] EVS program at 380-bed acute care hospital and 200-bed Skilled Long-term Care facility.

  • Implemented productivity improvements which netted $100K in annual labor-savings, and negotiated an agreement that shared the savings 50-50% with the customer.
  • Secured a 5-year account renewal agreement, which included the vertical sale of EVS services into 10 off-site hospital medical clinics.
  • Improved operational efficiencies and equipment and supply controls which increased account profitability from negative gross margin to 10% margins.
  • Demonstrated effective supervisory development by sponsoring and developing a supervisor to the position of Operations Manager, and ultimately as my replacement as department director.
Candidate Info
5
years in
workforce
5
years
at this job
BS
Psychology
MS
Social Science Interdisciplinary Program
4

Director of Housekeeping

Managed the regular rounds of my 50 housekeeping & maintenance services team members with an annual operating expense budget of $850,000. Reported to V.P. of Administration.

  • Achieved all assigned budgetary goals for the hospital housekeeping department.
  • Attended monthly meetings with our Vice President to review expenses and issues to be resolved.
  • Created monthly reports on the disposition of hazardous waste products.
  • Developed and implemented a restructuring and reorganization plan for downsizing staff in my department resulting in a savings of 20% in annual payroll and benefits expenses.
Candidate Info
40
years in
workforce
12
years
at this job
5

Director of Housekeeping

Oversee cleanliness of all guest rooms and public space for a Triple A Four Diamond hotel with 314 guest rooms

  • Achieved 92.7% Cleanliness scores from guest surveys
  • Motivate and maintain morale of department to ensure satisfaction of 30+ employees and positive working environment: overall associate opinion satisfaction survey of 95%
  • Ensure profitability of department and implement efficiencies to work within departmental budget expenses and completed 2012 under budgeted cost per occupied room
Candidate Info
7
years in
workforce
8
months
at this job
Agriculture
Business
6

Director of Housekeeping

Responsible for cleanliness of 150 guestrooms, 300 condo units and over 60, 000 sq feet of public space

  • Conducted walk through and establishes cleanliness standards with employed staff and overnight cleaners
  • Conducted and oversaw all purchasing/ invoicing and payroll for department with respect to budget and forecasted occupancy levels
  • Involved in the process of reorganizing laundry and uniform procedures that would result in projected cost savings of over $34, 000 annually
Candidate Info
12
years in
workforce
2
years
at this job
BS
Hotel Administration
7

Director of Housekeeping

Improved conditions in 405 rooms by changing team culture and increasing situational awareness

  • Trained, led, and supervised 40+ members to success and accomplish team goals
  • Scheduled and oversaw major project work, managing staff & resource availability
  • Organized weekly staff meetings for hotel-wide communications
  • Led facility inspections to identify action items for GM review
Candidate Info
17
years in
workforce
2
years
at this job
8

Director of Housekeeping

Maintaining housekeeping department policies while also working on hotel transitions.

  • Organized scheduling of employees; monitoring payroll and overtime.
  • Ensured cleanliness throughout entire hotel.
  • In charge of morning breakfast program.
  • Supervised 15 employees, implemented the planning of cleanliness & maintained throughout hotel.
Candidate Info
23
years in
workforce
8
months
at this job
C
Hotel Management
9

Director of Housekeeping

Responsible for entire housekeeping operations of hotel

  • At peak season, supervised a staff of up to 32 people
  • Created and maintained Housekeeping Department's budget
  • Hired, trained and monitored performance of all housekeeping staff
  • Interacted with customers on a daily basis to ensure high level scores of customer service
  • Inspected all public areas and guest rooms to maintain safety cleanliness standards
Candidate Info
3
years in
workforce
1
year
at this job
10

Director of Housekeeping

Established Linen and Supply inventories to reflect correct pars and ordering needs

  • Conduct monthly associate meetings to record concerns and develop action plans
  • Organized administrative responsibilities in payroll, ordering, receiving and all Housekeeping daily work sheets
  • Plan monthly spending to fulfill current and future needs of department
  • Lead team in all cleaning and presentation standards in rooms and public spaces
  • Created spreadsheet in common drive to track all cyclical cleaning and engineering projects
  • Completed general cleaning of 75% of rooms in 1st and 2nd quarters with shift associates
Candidate Info
27
years in
workforce
3
years
at this job
Music Performance And Music Education

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