Desktop Technician Resume Samples

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Desktop Technicians provide support and maintenance to end users, including installing, diagnosing, repairing, maintaining and upgrading PC hardware and equipment to ensure optimal workstation performance. Sample resumes in this field indicate duties such as managing the Windows update server to ensure that all security patches are up-to-date, monitoring and controlling the performance and status of network resources, and providing telephone and onsite support to existing customers. Example resumes show that applicants must hold a minimum of an associate's degree in computer science or another related field in order to be considered for this position.

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1

Desktop Technician

Installed, configured, and maintained the functionality of company's desktop systems, peripherals and software.

  • Imaged PCs for new use and created/managed user accounts through Active Directory.
  • Provided technical solutions and troubleshooting services and implemented preventive measures.
  • Developed and documented technical processes to ensure timely resolution of problems.
  • Ensured customer satisfaction with friendly customer service and follow-up.
Candidate Info
4
years in
workforce
8
months
at this job
BA
Asian American Studies
2

Remote Support Desktop Technician & Service Coordinator

Remote desktop support for level 1 support using Kaseya, ScreenConnect, TeamViewer, and Ammyy.

  • Handled incoming phone inquiries and acted as the immediate phone respondent using 3CX software based VoIP.
  • Used ConnectWise for ticket documentation, assigning, and dispatch.
  • Monitored and updated software in cloud hosted servers and local PCs on a weekly basis.
  • Cooperated with senior technicians to handle system administrative duties for server migrations.
  • Worked onsite to troubleshoot, replace, or install hardware.
  • Participated in weekly team meetings to discuss problem areas, solutions, and general client updates.
  • Trained interns on basic standard operating procedures and supervised on incoming calls and service tickets.
Candidate Info
4
years in
workforce
1
year
at this job
BA
Computer Graphics And Motion Technology
3

Desktop Technician

  • Assembled, rebuilt and re-imaged PCs
  • Maintained and replaced hardware such as keyboards, mice, monitors, laptops, batteries, local and network printers, and Emar scanners, ensuring optimal systems performance
  • Administered users to network/domain
  • Ensured client satisfaction by listening and resolving employee complaints regarding hardware and software with speed and accuracy
  • Installed and updated software
  • Configured devices for deployment
  • Helped in maintaining over 1,500 devices
Candidate Info
4
years in
workforce
7
months
at this job
AA
Associate of Arts
Technical Certification
4

Desktop Technician Contractor

Performed approximately 150 tech refreshes per month for the Finance and HR departments, by recycling old PCs and laptops, replacing them with newer machines, and installing Windows 7 and migrating data

  • Troubleshot PC issues such as application malfunctions and email issues in Outlook 2003
  • Maintained about 35 network printers on 6 floors, including ensuring connectivity, clearing paper jams, and replenishing ink cartridges
  • Supported new hires by setting up printers, monitors, and docking stations to ensure smooth onboarding
Candidate Info
2
years in
workforce
6
months
at this job
C
Fundamentals Of Technical Support
5

Help Desk/desktop Technician

Provided help desk and desk side technical support for 100 clients. This included two skilled nursing facilities and other management services.

  • Configured group permissions and provided training for SharePoint Services intranet site.
  • Organized and conducted each month training sessions for 5-10 clients in MSOffice […]
  • Applied/tested each month Microsoft patches to each of the company's 15 servers.
Candidate Info
12
years in
workforce
1
year
at this job
HS
High School Diploma
BS
Bachelor of Science
6

Windows 7 Desktop Technician

Install and perform minor repairs to hardware, software and other peripheral equipment

  • Set-up equipment for employee use, ensuring proper installation of cable, operating systems, and appropriate software, including restoration of user data
  • Troubleshoot problems with remedial action taken and maintained record of communication transactions
  • Answer user inquiries regarding computer software and hardware operation to resolve problems
  • Provided support for post migration for end users being upgraded to Windows 7
  • Conferred with staff, users and management to establish requirements for new systems or modifications
  • Followed customer procedures closely to assist with rolling out Windows 7
  • Entered commands and observed system functioning to verify correct operations and detect errors
Candidate Info
34
years in
workforce
4
years
at this job
AA
Business Administration
7

Remote Desktop Technician

Conducted application and patch deployment.

  • Provided break-fix support on desktops, HP Smart printers, tablets, smartphones and Virtual desktops (VDI).
  • Answered UC concerns pertaining to Avaya and Cisco IP phones.
  • Performed ID administration functions on Single Sign-On (SSO), UNIX, mainframe, trading and bank applications.
  • Educated, trained customers in enterprise-wide self-service tools for password resets and service requests.
  • Submitted monthly knowledge documents which assisted agents in resolving UC and MS Office suite difficulties.
Candidate Info
18
years in
workforce
3
years
at this job
BS
Microbiology
8

IT Desktop Technician

Maintained a clean error virus free working environment on multiple computer systems within a computer lab.

  • Insured that all systems were running properly by performing routine tasks developed by administrators and myself. When encountered, issues that could not be solved systematically were solved using quickly devised methods.
  • Reported new issues and informed administrators of appropriate methods of fixing them.
  • Assisted with connection of computers and peripheral devices.
  • Identified and removed malware or viruses from computers.
  • Installed, removed, and or repaired computer component parts.
  • Installed networks, setup users, and used user access filtration on networks or specific PCs
  • Assisted by phone web, with the removal of viruses, malware, or general software
  • Assisted by phone or web, with Windows GUI navigation.
Candidate Info
1
month in
workforce
1
month
at this job
C
Progress
9

Desktop Technician

Troubleshoot end user workstation hardware and software problems then recommend and implement corrective solutions. Work on various campus wide projects. Lead projects as requested by the team manager. All assigned projects were completed on time and exceeded expectations.

  • Lead a team of five technicians on a hardware inventory audit that included computers, printers, projectors, switches, and routers.
  • Lead a team of five technicians to verify equipment functionality in 98 classrooms.
  • Collaborate with end users on an audit of network drive security.
  • Facilitate as a team member by replacing computers and monitors of over 1200+ computer workstations for multiple computer labs and offices around campus.
  • Utilization of the Altiris deployment console to support user machines
  • Creation of Altiris Deployment Server jobs.
  • Installation and support of Virtual Desktop Infrastructure (VDI) machines.
Candidate Info
8
years in
workforce
3
years
at this job
AAS
Computer Networking
10

Desktop Technician

Utilizes technical ability and professionalism to assist Cleveland Clinic with massive enterprise-wide Windows XP to Windows 7 migrations.

  • Responsible for working with end users, performing computer maintenance, tagging assets, verifying software, returning assets, and verifying all logins and images are correct post-migration.
  • Performs imaging of new machines and configuration as necessary.
  • Assists Systems Administrators with developing new solutions/builds for specific customer needs.
  • Provides desk-side support to end users in Windows environment.
  • Utilizes excellent organizational skills, written and verbal communication skills to ensure complete customer satisfaction.
  • Responsible for educating end users in operation of their new operating system and for providing end user support.
Candidate Info
18
years in
workforce
10
months
at this job
Computer Information Systems And Network Administration

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