Desktop Support Specialist Resume Samples

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Desktop Support Specialists assist a company's clients and help them solve technical problems. Their key responsibilities include assigning tasks, recruiting and training staff, answering to customer inquiries, testing computer functionality and network connections, updating software, and enforcing company policies. Based on our collection of resume samples, the ideal candidate has excellent computer and technical skills, communicates efficiently, is patient, and customer service oriented. Those interested in a Desktop Support Specialist position should showcase in his or her resume a college degree in a relevant engineering field.

1

Desktop Support Specialist

Collaborated on several team projects including the migration of 200 customers from the Purdue Exchange server to the Cloud server with Office 365

  • Transferred the Investments Office to our support from Purdue's support and deployed new machines with System Center 2012 Configuration Manager
  • Participated in upgrading an external customer to Office 365 and led training session on how to setup SharePoint sites and how to manage them
  • Proposed project to upgrade to SharePoint to 2010 and re-created and managed new sites and held SharePoint training
  • Restructured the IT Departments data on the shared drive and created new SharePoint site
  • Prepared PO's for equipment purchases from Dell
Candidate Info
13
years in
workforce
3
years
at this job
AAS
Associate of Applied Science
2

Desktop Support Specialist (executive Support)

Directly supported institute director and other executives (about 70% of daily activity). Received various customer satisfaction awards and other recognitions by NIBIB and LCG. All responsibilities from ICF also apply here other than Microsoft Exchange

  • Improved customer satisfaction and reduced costs by replacing an outdated imaging system and configured multiple WDS servers in combination w/ MDT 2012
  • Setup new print server and migrated all users using logon scripts
  • Upgraded all computers to bitlocker encryption and uploaded recovery information centrally to active directory
  • Performed other basic system admin tasks on occasion such as checking server logs, consolidating group policy objects, preparing systems and network for IPv6 and other small tasks
  • Proactively sought out & resolved problems, provided insight to System Admin and IT team
  • Assessed director's needs and provided technological recommendations
Candidate Info
8
years in
workforce
9
months
at this job
3

Desktop Support Specialist

Responsible for day to day support of 100+ local and telephone based support of 200+ remote Windows based computer systems. Provide support for smart phones/personal data devices (Droid, iPhone, iPad). Support various business applications focused primarily around Clinical and Regulatory software. Provide key support for R&D hardware and software systems. Oversight and maintenance of daily Microsoft Active Directory Services. Work within software/hardware environment functioning under Change Control guidelines.

  • Led desktop support team in upgrading approximately 300 users from Windows XP/Office 2003 to Windows7/Office 2010 in approximately 3 months.
  • Performed upgrade of specialized applications (eCTD products, EndNote, Empower) for scientific and business applications used for Federal Drug Administration submissions.
  • Served led role in desktop implementation of document management system (Master Control) for entire company.
  • Built new computer systems for staff, using Norton Ghost image and Altiris processes
  • Documented processes around clean-up of Active Directory Services.
  • Installed, configured, customized, and supported specialized R&D software for High Performance Liquid Chromatography and Densitometer systems.
Candidate Info
17
years in
workforce
7
years
at this job
BS
Accounting
German Language
Management
4

Desktop Support Specialist, Asset Management and Logistics for IT

Supported end users in handling diverse technical operations, encompassing hardware, software, LAN components and peripherals

  • Managed and monitored inventory; ensured completeness and inventory of supplies
  • Administered IT equipment purchases, data preservation, and asset disposal software purchases
  • Directly handled the installation, organization, and maintenance of end user workstations and interrelated hardware and software, such as Blackberry, MS Outlook 2010, Lenovo laptops, and Dell laptops
  • Led the successful completion of Win7 migration in collaboration with IT staff within the projected timeline
Candidate Info
12
years in
workforce
8
months
at this job
Information Technology
Computer Information Technology
5

On-site Desktop Support Specialist

Internship included on-boarding new users, adding users to admin groups, and installing laptops/desktops.

  • Managed Remedy/Dart ticketing systems to organize and complete nearly 100 tickets a month
  • Installed, configured, monitored and troubleshot PC's to support [company name]'s nearly 7,000 employees
  • With team, led "on-boarding" classes to train new employees, often at a rate of 75 employees a week
  • Configured all new equipment including installation and updating of software, as well as troubleshooting and network connections
  • Maintained compliance with [company name]'s auditing team ensuring that all tickets were stored and accounted for, up to two years prior
Candidate Info
1
year in
workforce
6
months
at this job
Computer Networking, Business
6

Desktop Support Specialist

Resolved incidents within a timely manner using the Service-Now ticketing system. Monitored Service-Desk phone and inbox systems for inbound service requests. Responsible for communication and escalation of incidents, problems and service requests throughout the technology departments.

  • Managed users, groups, computers and email accounts (distribution and security groups) in Active Directory and Microsoft Exchange.
  • Imaged, updated and deployed desktop and laptop PC's and Macs with the use of WDS\MDT, SCCM and Apple technology.
  • Completed IT-related procedures for activating and exiting employee accounts and equipment.
  • Initialized and deployed Cisco VoIP 7960 and Polycom phones through Cisco Call Manager and Unity Voicemail systems.
  • Diagnosed and resolved application and hardware issues reported by users.
Candidate Info
7
years in
workforce
3
years
at this job
AAS
Computer Networking Systems
7

Desktop Support Specialist

Worked with the development, systems integration, and security groups to ensure all proprietary and third party applications properly integrate with the firm's desktop configuration

  • Supported handheld devices such as; blackberry, iphone or communication devices
  • Configured, supported and performed routine maintenance of hardware and software for desktops and laptops
  • Built and deployed PCs, laptops, and Macintosh laptop
  • Supported financial vendor tools (Bloomberg, Thomson and REDI)
  • Maintained and documented current and orderly systems manuals and updated manuals as necessary
  • Provided second-level technical support for over 300 users in a mixed Mac OSX/Windows XP/Vista/Windows 7environment
  • Deployed the latest Microsoft product updates to Microsoft Windows Server 2003 & 2007, Windows vista and Windows XP/7 operating systems via WSUS
Candidate Info
11
years in
workforce
3
years
at this job
BS
Information And Decision Science
8

Desktop Support Specialist

Supported Windows 95/98/2000/XP Pro for over 200 PCs, 30 printers, and 40 scan guns.

  • Installed software, upgraded memory, replaced hard drives, and setup new workstations.
  • Used Active Directory to reset passwords and add/remove computers from the network.
  • Diagnosed and resolved network and cabling issues.
  • Verified network servers were live and functioning and network drives were accessible. Communicated and escalated issues.
  • Performed tape changes for server backups.
Candidate Info
54
years in
workforce
12
years
at this job
9

Lead Technician/desktop Support Specialist

Lead Technician specializing in Electrical, Vehicle Communications and Aftermarket Installation.

  • Trained and Supervised new employees.
  • Onsite Helpdesk and support of Desktop Terminals, Laptops and network communications.
  • Performed all updates upgrades and repairs of terminals and network.
  • Installed and maintained wireless diagnostic network.
  • Provided maintenance and troubleshooting of all technologies in the location.
Candidate Info
8
years in
workforce
5
years
at this job
10

Desktop Support Specialist

Build and design images for systems being used by [company name] employees in the field and in corporate office using Ghost

  • Created new computer accounts in Active Directory
  • Migrated IBM machines from various platforms to Windows XP
  • Designed and built system specifically for each engineer based on job description
  • Designed, installed and configured wireless networks for the [company name] employees
  • Assisted remote users getting into their inbox while working in the field
  • Supported clients in the functionality of Windows XP and troubleshot all bugs in the various software and peripherals used by the company
Candidate Info
2
years in
workforce
2
years
at this job
AAS
Computer Programming
Computer Programming

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