Desktop Support Engineer Resume Samples - Page 5

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Desktop Support Engineers provide assistance to end users and help them solve technical issues. A well-written resume sample for the job mentions duties like assigning tasks, training staff, consulting with clients, testing network connections, upgrading software, implementing company policies, and maintaining computer peripheral devices. The ideal candidate should demonstrate throughout their job applications technical skills, computer proficiency, communication abilities, customer service orientation, attention to details, and problem solving aptitudes. Successful example resumes make display of a college degree in a relevant engineering field.

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41

Desktop Support Engineer

Performed hardware & software evaluations on new desktops, laptops and tablets for Windows XP builds

  • Created and maintained Windows operating system images for all company client machines
  • Provided senior level support for all client related issues
  • Worked with the third party vendors to resolve complex laptop and desktop issues
  • Created SCCM and Tivoli Packages for software installation
  • Created wise, batch and basic Vb scripts to automate various jobs
  • Created and provided end users with step-by-step software instructions
Candidate Info
26
years in
workforce
5
years
at this job
BS
Business Management
42

Senior Desktop Support Engineer

Imaged new computers utilizing Ghost and deployed using refined systematic procedures within an active retail environment.

  • Responsibilities include recovering, staging, decommissioning and redeploying reclaimed equipment to other locations within the ToysRUs headquarters.
  • Provided helpdesk and desktop support, utilized problem determination skills to resolve various hardware and software problems.
  • Major participator in the development and deploying an upgrade strategy for a large group of tightly integrated applications including Microsoft Office, and other desktop applications.
  • Created new user accounts, password resets, group policy, logon scripts, as well as creating and managing file shares within an active directory environment.
  • Provided final escalation point for all notebook/desktop hardware and software issues for more than 250 users.
Candidate Info
29
years in
workforce
4
months
at this job
BA
Citicorp
43

IT Desktop Support Engineer

Responsible for 1st, 2nd, and 3rd level Desktop & Server support for 200+ Windows XP users across three facilities.

  • Routinely install, configure, troubleshoot, and maintain new and upgraded DELL and HP PC's, & laptops.
  • Maintain a proficient understanding of application software including Microsoft Office 2003 suite and Office 2007, and Trend Micro Client-Server Security.
  • When connected to remote sites or systems we used Remote Desktop to connect to the server or computers. Routinely assist with Windows 2003 server security, integrity and connectivity issues on 18 servers.
  • Responsible for Active Directory (ADS) administration including User accounts, groups, contacts and Exchange accounts.
  • Provide routine administration of VOIP AVAYA phone system. Maintained a familiarity with Blackberry server and clients.
  • Occasionally configured and set up 32-bit Vista PC's for connection to business network as well as Microsoft Office 2007.
Candidate Info
9
years in
workforce
11
months
at this job
HS
High School Diploma
44

Desktop Support Engineer

  • Maintain network security and performance optimization requirements encompassing security patch applications and DNS-DHCP-TCP/IP network troubleshooting.
  • Provide technical support to 300+ Windows XP/2000 and Microsoft Office 2003 users in addition to configuring PC's, laptops and servers with Windows XP/NT 4.0 and Windows 2003/2000 Server.
  • Created a Windows XP Ghost image used company wide, initiated a corporate roll out of Windows XP and Office 2003 and managed a conversion from Outlook 2003 to Lotus Notes 6.5.
  • Support imaging applications/scanners and provide Lotus Notes 6.5, Blackberry, Cisco VPN and Citrix Desktop support.
  • Utilize SMS to package and deploy all Microsoft patches to workstations.
Candidate Info
13
years in
workforce
5
years
at this job
Network Engineering Program
45

Desktop Support Engineer

Responsible for backing up the clients' hard drive to the Juniper provided storage device or network share.

  • Performed migrations and upgrades on user machines from Windows XP to Windows 7.
  • Verify system Integrity, functionality and end user data is intact.
  • Upgrade machine memory.
  • Perform break fix on Lenovo T400, T410 and T420 laptops
  • Exporting and transferring user files and profiles.
Candidate Info
2
months in
workforce
2
months
at this job
AS
Applied Science
46

Desktop Support Engineer, Information Technology

With an employee count of over 3000 Fair Isaac provides analytical, software and data management products and services.

  • Provide 2nd-level support for all of employees in Fair Isaac.
  • Test and deploy current and new version of applications for use within the company.
  • Implemented standard operating procedures for client OS and applications.
  • Utilized ghost images for deployment to user on laptops, desktops and vm
  • Maintenance of equipment - upgrades and repairs
  • Followed established procedures for upgrading old laptops - coordinate with DELL and internal users to upgrade their old machine. Multi sites through out US, UK and India
Candidate Info
11
years in
workforce
11
years
at this job
BA
Liberal Arts
47

Desktop Support Engineer

Provide IT support to all users in the Phipps Houses Services family of companies and its clients.

  • Respond to support requests and inquires by telephone and e-mail, providing resolution via remote
  • Support all PC hardware and software issues, along with networking and office/mobile
  • Administer the Yardi Voyager system, which maintains all tenant data, work orders and purchase
  • Liaise with 3rd party vendors and service providers, such as cellular telephone providers, ISPs, network
  • Coordinate with the Purchasing Department to provide specifications and quotes on all
Candidate Info
10
years in
workforce
3
years
at this job
BBA
Business Administration And Computer Systems
48

Desktop Support Engineer

Provide excellent customer service by providing overall satisfaction of their IT issues

  • Provide related IT functions on daily basis such as: application issues, networking as well as hardware & software ones.
  • Resolve client's issue in timely manner by following through priority of incidents.
  • Receive, issue & create service incident tickets utilizing ISM ticketing system.
  • Provide remote desktop support to end users using Remote Desktop Services & Remote Control.
  • Participate as a team in Windows 7 Migration IT project.
Candidate Info
5
years in
workforce
3
months
at this job

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