Desktop Support Engineer Resume Samples - Page 3

Desktop Support Engineer

Member of a team responsible for providing computer support services of both software and hardware for approximately 3000 workstations.

• Configured and supported Android phones, Blackberry and Windows phones.
• Remote support of workstations via Microsoft Remote Desktop and Connectwise IT management software
• Configured and Maintained Chrome books, Apple iPads and Android tablets.
• Assisted in examination and maintenance of network servers and equipment.
• Responsible for training staff and orienting them on how to use computer hardware and software systems.
• Support for Polycom teleconferencing Hardware.

Desktop Support Engineer

Provided desktop support to 5500+ end users in a Windows Server 2000, MS Office 95/97, AutoCAD R15, Visio, Attachmate Extra, Intel LANDesk, Internet Explorer, Netscape, COLU site specific applications, MS Mail, MS Outlook and MS Exchange

• Provided troubleshooting skills in repair and support of IBM ThinkPad laptops, IBM desktops, Compaq DESKPRO computers, Compaq LTE laptops, Compaq Armada laptops, Dell Latitude laptops, and Dell desktops, 3Com Palm Pilots, Toshiba Satellite laptops.
• Deployed desktop's, migrated users and performed IP Addressing.
• Resolved problems involving network connectivity, configuration of workstations for accesses to remote sites through dial up networking and access to AS/400 mainframes

Desktop Support Engineer

Support 300+ Human Resources, Payroll, Collections, and Executive end users.

• Promoted to and responsible for design, development, and implementing the single-image concept for over 10 Dell workstation and laptop models.
• Set up lab environment for testing application installs and MS updates push.
• Created and educated non-critical super-users for testing in the live environment.
• Utilized Wise-Package Studio, Active Directory MSI, and Pyramid.
• Active Directory administration, Print Queue creation, AS/400 administration and client, Oracle, JInitiator, Java, Internet Explorer, Citrix, Microsoft Office support including advanced configuration, use, training.
• Supported smart phones (primarily Blackberry & BES).

Desktop Support Engineer Level I

Provided Global Group Management of user accounts using Active Directory.

• Managed Trust relationships and permissions access across domains.
• Maintained company email accounts and addresses using MS Exchange.
• Provided network troubleshooting expertise for end-users TCP/IP and DNS issues.
• Supplied break/fix support of hardware, software, and network reported incidents.
• Repaired, upgraded, and imaged computer systems using Symantec Ghost.
• Mentored colleagues in the quick assessment of broken computers and ensured a speedy turnaround for upgrades and repair of computer hardware and software alike.

Desktop Support Engineer

• Provided end user support and problem resolution for the company's 1000+ global employees, which included employees on site and remotely.
• Administered OS images and application packages for mass deployment for Macintosh/Windows using JAMF Casper Suite for Macintosh and MDT environment for Windows.
• Performed user administration in Active Directory to include creating accounts, managing distribution lists, auditing security memberships, modifying user attributes, GPO Policies and enabling the link to the email environment.
• Developed SOPs on the proper steps to work with several desktop/infrastructure tools.
• Deployed and maintained printers by creating DHCP/DNS records for new printers and creating the printer queues.
• Administered and audited the Avaya system by creating/removing group calls, pickup groups, vectors, voice and voicemail extensions.
• Maintained and supported Polycom units which included setting up the physical units to work on the network and managing meeting rooms using the Polycom MGC and RMX software.

Senior Desktop Support Engineer

Imaged new computers utilizing Ghost and deployed using refined systematic procedures within an active retail environment.

• Responsibilities include recovering, staging, decommissioning and redeploying reclaimed equipment to other locations within the ToysRUs headquarters.
• Provided helpdesk and desktop support, utilized problem determination skills to resolve various hardware and software problems.
• Major participator in the development and deploying an upgrade strategy for a large group of tightly integrated applications including Microsoft Office, and other desktop applications.
• Created new user accounts, password resets, group policy, logon scripts, as well as creating and managing file shares within an active directory environment.
• Provided final escalation point for all notebook/desktop hardware and software issues for more than 250 users.
• Took 50 to 60 call a day, with 90% first call resolution.

Call Center / Desktop Support Engineer

Performed call center support and helpdesk team lead support in a fast-paced, 24x7, deadline oriented environment including software/hardware installations, maintenance, upgrades, and troubleshooting.

• Provided administration support for ATS (Ameren), [company name], Vitas Hospice, EasterSeals, BMC and DeVry.
• Served as Network Administrator maintaining internal infrastructure supporting hundreds of users.
• Managed and supported Cisco / Avaya / ShoreTel VOIP / Group Policy.

Senior Desktop Support Engineer

Provisioned wireless access points, Switches, PC's, VOIP phones, Android, Blackberry and IOS smartphones.

• Coordinated support for 1200 internal employees, and exclusive support to VIP's
• Provided support to Ann Kalayil Regional Commissioner and Presidential appointee
• Offered technical assistance to 2008 Barack Obama Presidential transition team
• Selected to be on the R05 VOIP rollout; responsible for setup and administration of VOIP hardware and software.
• Selected to lead R5 Android tablet rollout

Desktop Support Engineer

Deployed and pushed software through the SCCM client center.

• Managed user accounts, OU and network groups through Active Directory.
• Tested, troubleshot, and installed engineers UNIX based software.
• Assisted in migrating over ten sites in US and Canada.
• Provided great technical support to users on and off sites using remote tools.
• Maintained consistency in addressing and resolving issues in a corporate environment.

Network & Desktop Support Engineer

Built networks and performed technical support to end users and senior management, created images and performed database builds and administration

• Provided support on computer hardware, Software, and Networking; Created crystal reports with Heat ticket system
• Performed user administration and database management
• Provided support on mobile devices; blackberries & cell and enterprise e-mail