Desktop Support Engineer Resume Samples

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Desktop Support Engineers provide assistance to end users and help them solve technical issues. A well-written resume sample for the job mentions duties like assigning tasks, training staff, consulting with clients, testing network connections, upgrading software, implementing company policies, and maintaining computer peripheral devices. The ideal candidate should demonstrate throughout their job applications technical skills, computer proficiency, communication abilities, customer service orientation, attention to details, and problem solving aptitudes. Successful example resumes make display of a college degree in a relevant engineering field.

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1

Desktop Support Engineer

Served as Tier II Desktop Support Technician for both onsite clients as well as remote office users. Performed troubleshooting of VPN access to the company's local area network, as well as non-super user level UNIX and Macintosh.

  • Provided desk-side support for laptop and desktop computers
  • Installed Windows operating systems
  • Directed the testing and implementation project of LANDesk Management Suite (Intel's version of SMS), whose asset management component generated a software license report that substantially improved budgeting procedures.
  • Reduced the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates.
  • Promoted to Senior Technician charged with assisting and resolving issues involving UNIX, Mac, and Windows.
Candidate Info
3
years in
workforce
3
years
at this job
Physics
2

Desktop Support Engineer

Worked with clients in implementing technology solutions for business meetings and conventions. Researched new technologies and business meeting strategies.

  • Achieved 100% success rate in implementing technology appropriate for all business meetings and conventions scheduled.
  • Increased meeting and convention setup and implementation times 20%
  • Provided real-time network and bandwidth statistics to clients and upper management.
Candidate Info
15
years in
workforce
5
months
at this job
Computer Networking - Certifications
3

Desktop Support Engineer

Responsible for providing IT Support for over 7000 users at [company name], and offsite locations.

  • Led department in successful resolution of trouble tickets in a high-volume call center
  • Provided first line support for customer inquiries, problems, and/or requests including web portal
  • Applied Knowledge-Centered Support (KCS) methodology. Provided internal support
  • Collaborated with other departments in a team-oriented environment
  • Developed a knowledge base, with 25yrs of collective experience to date
Candidate Info
8
years in
workforce
4
months
at this job
HS
Computer Science
HS
Computer Programming
Computer Science
4

Desktop Support Engineer

Managed and performed the maintenance of company computer systems. Provided technical support to both Macintosh and Window users on a windows based network.

  • Provided desktop/network support to 400 corporate users, 700 corporate-owned properties and 300 franchise properties.
  • Managed 10 employees via support and supervision, when needed.
  • Installed, upgraded, supported and troubleshot Windows Operating Systems and Microsoft Office suite, and other applications as assigned
  • Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment
  • Performed remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Candidate Info
1
year in
workforce
1
year
at this job
BA
Bachelor of Arts
MBA
Business
5

Desktop Support Engineer/proprietor

OS and application installation: Windows migrations and deployment of customized images using SCCM, Ghost and Acronis.

  • Active Directory and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
  • Provided onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
  • Led the development and servicing of a diverse customer base across the Sacramento region utilizing Windows 7/Vista/XP skills.
  • Maintained a strong consumer client base due to excellent knowledge and service, working mostly on customer referrals.
  • Delivered customized MS Windows-based software support and training tailored to meet individual client needs.
Candidate Info
14
years in
workforce
11
years
at this job
BS
Business Administration
MS
Computer Science Candidate
6

Desktop Support Engineer

Installed and configured PCs, laptops, peripherals, network hardware and software

  • Resolved hardware and software problems and provided network troubleshooting, technical support and training to end-users, as well as administered network security
  • Provided user support and problem resolution for desktop computers, network access, E-mail, and imaging XP to several computers using Norton Ghost
  • Installed, Deployed, Configured Windows Server 2003
  • Trained more than 20 desktop end users about printing, scanning, email, internet, MS-Office package etc.
Candidate Info
5
years in
workforce
6
months
at this job
BA
Computer Engineering
7

Desktop Support Engineer

Managed incoming queue of help desk tickets from 50+ clients via email or phone

  • Maintained queue of an average of 5-20 tickets per day, resolved tier 1-2 support issues
  • Ensured swift ticket resolution and escalated issues to Tier 3 technician as necessary
  • Visited client sites to resolve outstanding help desk tickets as needed
  • Prepared and configured new laptops/workstations/thin clients to client specifications as assigned
  • Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
  • Actively worked with hardware and software vendors to resolve client issues in a timely manner
Candidate Info
1
year in
workforce
1
year
at this job
HS
Information Technology
Psychology
8

Desktop Support Engineer

Served as Field Network Engineer, Helpdesk and Desktop Support Engineer for Getronics' client British Petroleum Company (approximately 600 users spanning over 5 remote sites) during the indicated dates.

  • Provided technical support configuring and troubleshooting Cisco routers; Cisco switches and Microsoft Windows NT and NT Workstation Servers.
  • Implemented software and hardware upgrades on routers, switches and servers.
  • Investigated, resolved and documented technical issues affecting the WAN/LAN networks.
  • Collected and analyzed network statistics for the Getronics's NOC in Houston, Texas.
  • Created and implemented backup and restores policies and procedures.
  • Provided technical support by telephone and email.
  • Served as team leader for the internal IT Projects.
Candidate Info
11
months in
workforce
11
months
at this job
BS
Systems Engineering
MBA
Master of Business Administration
9

Desktop Support Engineer

Proficient in a network environment utilizing PC software using various networking technologies and protocol

  • Assisted in the troubleshooting of local area network connectivity issues.
  • Provided, oral, dictated and written form of communication with project managers amongst IT Team lead, coworkers, managers and clients during implementation of Migration projects at Omnicare.
  • Provide technical support interfacing with IT staff/users to resolve customer needs and support. Provide preventive maintenance on systems as and when required.
  • Under direct supervision, participate in assigned projects, project teams, task forces as applicable.
  • Install and modified information technology components (e.g., network components, peripherals as well software packages.), as well as deployment and complete user configuration of new and user PC workstation profiles utilizing window 7 OS.
  • Trained end users on the utilization of newly deployed software packages and new technologies system usage operation.
Candidate Info
10
years in
workforce
2
months
at this job
BS
Computer Science
MS
Information Security And Information Assurance Specializing
10

Desktop Support Engineer

  • Provided 2nd level support to 800+ customers with Windows 2000, NT and 95 clients.
  • Troubleshot and resolved hardware and software issues on Dell and HP laptops and desktops.
  • Installed combo/modems cards and VPN clients, configured and tested.
  • Updated Remedy Helpdesk tickets responded to phone, e-mail and in person requests for support, created Ghost images extracted on desktops and laptops, saved Harmonic thousands of dollars by getting replaced warranted products from the vendors.
Candidate Info
2
years in
workforce
4
months
at this job
Network Engineering Management, Networking, Windows Server Etc
Computerized Business Systems
Msft Server, Exchange Server & Cisco Routers & Switches

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