Desktop Manager Resume Samples

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Desktop Managers assist clients or employees having issues with their desktop computers. Some typical duties these professionals complete are coordinating desktop support teams, testing software, monitoring desktop services, allocating resources, tracking data, preparing reports, and training staff. A well-written resume sample for Desktop Manager mentions assets such as technical skills, troubleshooting, customer focus, leadership, multitasking, and computer proficiency. Employers select resumes displaying a degree in information technology or computer science. Customer service training represents an advantage.

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1

It Desktop Manager

Led team (coach, hire, terminate, administer performance review and activity) of 15 IT remote desktop/ voice team providing onsite support for 134 remote TXU employee sites located within the 360 miles radius between Dallas and Odessa, TX.

  • Managed $2M budget process which included de-centralized remote field desktop and voice technicians, providing 24 by 7 client support for hardware, software, application, vendor contracted equipment and project work activity, as well as other contractual Service Level Agreement commitments
  • Increased efficiency and effectiveness, along with client satisfaction and costs with team enhancement via attainment of IT industry certifications (i.e. MCSE, MCP) and cross-training
  • Communicated with clients on survey opportunities and resolved escalated incidents, problems, and requests
  • Utilized problem-solving techniques and critical analysis to resolve critical
Candidate Info
15
years in
workforce
4
years
at this job
BBA
Bachelor of Business Administration
2

Desktop Manager

Responsibility to streamline, restructure and improve team escalation procedures between Service Desk, Desktop and Network teams to improve response times and increase customer satisfaction.

  • Supervised deployment and upgrade of 400 desktop systems in 5 regional offices streamlining Operating System environment along with distribution of new software applications, patches and updates.
  • Established, documented and maintained organization's hardware and software standards allowing for a reduction in overall support call volume.
  • Lead, develop and mentor providing career growth opportunities for all technical support staff.
Candidate Info
15
years in
workforce
4
years
at this job
BS
System Design, Planning
Project Management
3

Desktop Support Analyst/desktop Manager/sr Systems Analyst/systems Architect

Conduct research for future system development. Provide cost estimates for new or modified systems. Identify system requirements and design concepts, and consult with other interested members to resolve or improve current challenges.

  • Perform Application Performance Monitoring using Compuware's Dynatrace and Gomez tool sets resulting in an increase in system performance of 75% for two business critical systems.
  • Analyze effects of planned equipment changes and new (or changes to existing) applications systems upon the Data Center operation. Performs environmental, physical hardware, physical security and capacity planning impact studies, and make recommendations.
  • Supervised a staff of 6 Desktop Support professionals.
  • Manage customer relations and expectations and exceeding established service level agreements by 12% annually.
  • Manage Physical Support for Data Center Operations resulting in an overall outage percentage of .05% monthly supporting 70% of Dole Revenue's in my first year.
  • Resolved 98% of assigned work orders on first call.
  • Provide office and home support to Dole VIP's and their families.
  • Provide desk side and remote support for end user problems.
Candidate Info
13
years in
workforce
8
years
at this job
C
It Service Management
4

Desktop Manager

Managed staff of 38 Tier 2 technologists including three Team managers, contractors, and 6 remote branch technologists. Managed staffing needs that included forecasting staffing needs and hiring and firing of personnel. Conducted annual performance and salary reviews. Provided mentoring and leadership for personnel assigned to projects.

  • Directed support of critical departments: IIS, FICM and ECM.
  • Established partnerships with business.
  • Set up and coordinated service level agreements.
  • Established standards and procedures for documenting, resolving and reporting issues.
  • Managed change control.
  • Managed moves, adds, and changes for 3,500 workstations in main office and 95 branches.
Candidate Info
7
years in
workforce
3
years
at this job
MA
Master of Arts
5

Desktop Manager/project Manager

Managed a help desk team that provided Tier 1, Tier 2 and assisted managing Tier 3 support to 40 offices and 100 employees and customer satisfaction with remote location.

  • Provided management of technical support on endpoint management, WAN/LAN and telecommunications.
  • Highly effective and results-proven professional with extensive experience building and managing teams that support voice and data networks for global organizations.
  • Partnered with office manager to ensure high performing technical operations and functionality was aligned with business unit goals.
  • Strong qualifications in relationship management, customer relationship, leadership, quality assurance, strategic planning, budget administration and vendor management.
Candidate Info
18
years in
workforce
11
years
at this job
AA
Business Administration
International Business Administration / Information Technology
Academics/business
6

Information Systems Regional Operations/ Desktop Manager

  • Supervised 16 direct reports in assuring the Data Center ran daily task proficiently, and ensured nightly backups on servers were done on a timely schedule
  • Asset Manager for Operations and Desktop team, implemented monitoring on the hour by staff and report issues to the Interface Team
  • Printed all of the hospital end-month MORS and AP Reports
  • Ensured staff received all after hour calls and documented properly with a complete follow-up with the appropriate I.S. team
Candidate Info
2
years in
workforce
2
years
at this job
BA
Interdisciplinary Studies
7

Systems Administrator/desktop Manager

Worked closely with the Director of Information Technology to develop and implement the company's technical vision and goals.

  • Solely responsible for all day-to-day operations of the information technology infrastructure, including server administration, networking, user services and telephony.
  • Created a highly redundant and scalable virtualized infrastructure, moving existing physical servers to virtual machines (Microsoft Hyper-V, Windows 2012R2) where ever possible.
  • Served as the technical lead in migrating email infrastructure to a hosted cloud environment (Rackspace).
  • Architected and replaced entire company network, allowing for greater growth and multi-site expansion.
  • Established the necessary infrastructure and assisted in the implementation of Microsoft Dynamics AX Enterprise Resource Planning (ERP) system.
  • Served as a consultant / technical resource to department managers and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes.
  • Participate in vendor contract negotiations for technical purchases and acquisitions for the enterprise.
  • Designed and implemented a system to remotely manage multisite locations with minimal infrastructure and onsite technical presence.
Candidate Info
14
years in
workforce
3
years
at this job
BS
Computer Information Systems
BA
Bachelor of Arts
8

Desktop Manager

Led a team of support personnel in a heterogeneous environment of VAXs, PCs, Macintosh computers, printers and networks.

  • Established the Desktop Support Team.
  • Developed high-availability client centric policies and procedures
  • Designed, coordinated and tested the business continuity plans for the Bank's activities
Candidate Info
17
years in
workforce
1
year
at this job
BS
Business Administration
MA
Business Administration
9

Desktop Manager

  • Managed a team of 11 Desktop Support Engineers that assisted ~1000 employees
  • Interviewed prospective candidates for desktop support positions, gave performance reviews, recommended terminations.
  • Implemented the IT balanced scorecard
  • Adopted practices from the ‘One Minute Manager‘
  • Assisted the Desktop team with tech related issues
Candidate Info
18
years in
workforce
3
years
at this job
AS
Computer Software & Hardware Support
10

Desktop Manager

Responsibilities included managing the daily troubleshooting at the user's desktops.

  • Coordinated acquisition, building, imaging, and deployment of new computers, laptops, mobile devices, and peripherals.
  • Partnered with corporate departments to determine operating system and application standards.
  • Empowered to enforce hardware and software desktop standards.
  • Championed research and development efforts regarding desktop remote control.
  • Led team to exceed customer expectations through efficiency of duties.
  • Utilized strong verbal and written communications to effectively explain technical issues to various levels of customers.
  • Influenced my team to use my "Total Quality Customer Service Experience" method to build better relationships with our customers.
Candidate Info
3
years in
workforce
3
years
at this job
BA
Bachelor of Arts
MA
Master of Arts

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