Desktop Engineer Resume Samples

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Desktop Engineers, also known as Desktop Technicians, are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Their resumes reflect such responsibilities as creating and maintaining user accounts through Active Directory; install, upgrade, maintain, and provide break-fix support for new software and hardware support; and set up and maintain workstations with WAN/LAN support. Sample resumes indicate that Desktop Engineers possess both associate's and bachelor's degrees in a computer science-related field, and while certifications are not necessary, obtaining A+, Network+, and Microsoft Certified Professional certifications can be largely beneficial to securing the position.

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1

Desktop Engineer

Led the workstation deployment team for the Windows XP Professional Federal Desktop Core Configuration (FDCC) upgrade project at the Federal Trade Commission (FTC)

  • Imaged, configured, customized and deployed new desktop and laptop computers (Dell GX240, GX260, GX270, D800, D600 HP 4600, 6910, 2510)
  • Coordinated and delegated all migration related activities including asset inventory, client password resets, profile and data moves with technical staff and FTC clients.
  • Installed, configured and tested approved mission critical software on the Windows XP Professional FDCC platform and troubleshot any errors or issues.
  • Supported and monitored all aspects of the migration effort at FTC headquarters and regional office sites for 1450 clients
  • Developed standard operating procedures for the imaging and configuration process.
Candidate Info
8
years in
workforce
3
years
at this job
HS
High School Diploma
C
Communications And Management
2

Systems Administrator/desktop Engineer/graveyard Supervisor

Provided Desktop Support for all 3,500+ Freedom Communication employees nationwide.

  • Acted as NT Administrator for 40+ servers at a remote data cage (XO).
  • Maintained web, email (Lotus Notes 5/6 & Exchange) and database services for 350 Internet sites and web portals.
  • Performed extensive troubleshooting to diagnose and remedy connectivity issues, server stability, systems interoperability.
  • Configured new server hardware using mirrored drives, RAID arrays and load balanced multi-server clusters.
  • Managed all Windows server backups over the network using Veritas Netbackup 3.51.
Candidate Info
11
years in
workforce
9
years
at this job
Computer Science
3

Desktop Engineer

Support desktop and laptops for field sales force, manufacturing, inside sales, marketing VP's and engineering.

  • Provided training to Sales force on remote computing.
  • Provided first level of support for company from help desk.
  • Recognized many times by management for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Built report for IT management to better assess users complaints on IT support and services. Report reduced complaints 70%.
Candidate Info
14
years in
workforce
9
years
at this job
BS
Business Administration
4

Desktop Engineer

Managed the overall administration of Windows System applications for nationwide client base.

  • Performed various troubleshooting and maintenance operations in Windows Server environments including WSUS, Symantec Endpoint, Citrix XenServer, etc.
  • Installed of latest versions of Operating Systems on demand, per requirements of the clients using Microsoft SCCM.
  • Sorted complex issues pertaining to hardware and network failure - Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
  • Provided Tier 2 and Tier 3 technical support.
  • Deployed performance enhancing/monitoring tools.
Candidate Info
10
years in
workforce
8
months
at this job
5

Desktop Engineer

Used PowerShell to create script to automatically add admin group in build process of Xen servers.

  • Managed large Citrix environment of 1000 end users.
  • Used Appsense to configure and manage policy rollouts.
  • Updated multiple VDI templates with to current patch levels.
  • Worked on a team of four to provide engineering input.
  • Configured and troubleshot published applications in Citrix environment.
Candidate Info
14
years in
workforce
6
months
at this job
6

Desktop Engineer

Provided level 1 to level 3 desktop support on hardware and software including traders and non-traders in a Windows 2000/XP environment.

  • Provided support of Bloomberg, ILX, Reuters and Market data applications.
  • Created new 2000/XP desktop and laptop images and updates for standard builds through Ghost.
  • Integral and key team member responsible for the development of Business Continuity Plan and Disaster Recovery Plan, performing the evaluation, collecting and analyzing business requirements, implementation, and conducting user acceptance testing.
  • Coordinated issue investigation and resolution efforts with software vendors and internal technology teams for new and existing applications.
Candidate Info
4
years in
workforce
4
years
at this job
MS
Information Systems Management
B A
7

Desktop Engineer

Provided technical support for contracted companies.

  • Assisted with Windows migration and deployment.
  • Provided support for network, software, hardware, and printer related issues during relocation projects.
  • Provided support for smartphones and tablets.
  • Managed and maintained users, computers, and group policies using Active Directory.
Candidate Info
5
years in
workforce
2
years
at this job
AS
Sciences
8

Desktop Engineer

  • Coordinated applications development and support for users.
  • Ordered and set-up equipment for govt. contract
  • Reviewed, analyzed, and debugged system applications while emphasizing on users ability to finish work.
  • Configured, installed and administered network infrastructure and telecommunications system.
  • Troubleshoot Microsoft Office, Adobe suite, Jaws software issues on user desktops.
Candidate Info
3
years in
workforce
6
months
at this job
AS
Biological Sciences
BS
Information Systems
9

Senior Desktop Engineer

Created and managed VDI image and desktop using VMware Horizon and VMware vSphere.

  • Lead projects including upgrade with Win7, Ultrabook pilot program, monthly desktop security patches, and configuration management.
  • Wrote batch files to automate software installs such as SCCM, MIR, ePolicy, and VPN client, automated Outlook setup, and removed older versions of java.
  • Created and maintained Windows XP (32bit), Win7 (64bit) Master images, and USB bootable image drive for field technician use.
  • Managed and monitored Microsoft activity directory environment including all objects, users, and security groups as well as different containers for laptops and desktops and distribution lists.
  • Provided technical support to staff for all information technology related issues including installation configuration, troubleshooting, and training.
  • Administered support for hardware, software, peripherals, mobile handheld devices, as well as video conferencing which encompassed aspects such as scheduling, setup, testing, and on-call troubleshooting for PolyCom, LYNC 2010, Adobe Connect, and Video DVI system.
  • Maintained familiarity with assorted models and versions of devices including iOS, Android, and Blackberry and kept track of appropriate hardware and software inventories on asset Management System and Active Directory.
  • Assisted the Information Security Officer to track down vulnerable devices, research security solutions, and implement corrective actions.
Candidate Info
13
years in
workforce
4
years
at this job
AA
Management Information Systems
BS
Information Systems
MS
Information Systems
10

Desktop Engineer Purdue University North Central

Maintained all workstations used in the labs, installed software patches and drivers.

  • Rebuilt and prepared workstations for all computer classes.
  • Installed and maintained the LAN infrastructure for all computer labs.
  • Assisted professors in their computer engineering lab classes.
Candidate Info
5
years in
workforce
5
years
at this job
AAS
Electrical And Computer Engineering Technology
BS
Electrical And Computer Engineering Technology

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