Desktop Administrator Resume Samples

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Desktop Administrators are in charge for installing and maintaining desktop systems. Regular resume samples for the job mention duties such as developing recovery and maintenance procedures, solving system failures, providing support to end users, setting user access rights, training new employees, and making sure deadlines are met. Based on our collection of example resumes, a reliable Desktop Administrator should demonstrate computer proficiency, troubleshooting aptitudes, communication abilities, leadership, accuracy, and organizational skills. People interested in this type of role should hold a college degree in information technology or computer science.

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1

Desktop Administrator

Provided Level III client support to the corporate headquarters and New York office, while creating and maintaining system images.

  • Created and implemented a system imaging process of the corporation computers reducing the setup time by half.
  • Reduced maintenance cost by 50% for printer repairs.
  • Maintained over 300 network accounts.
Candidate Info
19
years in
workforce
7
years
at this job
BA
Electrical Engineering Technology
2

Desktop Administrator

Provided field service and advanced desktop support on service requests reported to the Varay's help desk.

  • Identified problems, troubleshot and provided assistance to end users.
  • Consulted with management and reviewed projects and tasks to meet goals, time frames, and procedures for accomplishing projects and assigned tasks.
  • Performed basic network administration of company network as assigned by IT manager.
  • Performed various system maintenance and support duties as prescribed by IT manager.
  • Assisted in the development and maintenance of standards, department guidelines, documentation, policies and procedures pertaining to PC and client hardware and software configurations.
  • Prepared project status reports and keeps management, clients, and others informed of project status.
Candidate Info
1
year in
workforce
6
months
at this job
AS
Microcomputer Technology
BS
Management / Computer Information Systems
Computer Technology
3

Helpdesk / Desktop Administrator - Corporate

Assisted and resolved a variety of issues for internal users on the desktops / laptops. Communicated and demonstrated new technology to non technical users in efficient manner. Collaborated with department colleagues and presented user point of view at initial project rollout.

  • Worked closely with users from acquired companies to make transition to our systems smooth and minimum downtime.
  • Researched different data phone technologies to select a platform to deliver mail to smart phones. Deployed new phones to users and resolved any issues to deliver this new technology successfully.
  • Successfully migrated or rolled out operating systems moving from NT to 2000 and then to XP.
Candidate Info
5
years in
workforce
2
years
at this job
C
Systems Analysis
BA
Bachelor of Arts
4

Desktop Administrator -contract

Desktop break fix support, software installs new user setup, user training and preventative maintenance in all system.

  • Provided administrative and technical support to field staff support on troubleshooting and documentation steps taken using a web-based ticket tracking system.
  • Assist clients in the setup activation phones, configured Blackberries, Smartphone's, PDAs, and cell phones.
  • Installed, configured, deployed, supported and maintained applications on windows platforms.
  • Supported troubleshoot and maintained network devices like but not limited to network printers, wireless network devices, routers, restored network connectivity for e-mail, fileservers, desktop workstations and laptops.
  • Managed and scheduled on regular basis for corporate data using DLT data storage tapes, and responsible for quick access and off-site delivery for protection in case of a natural disaster.
Candidate Info
21
years in
workforce
4
months
at this job
BA
Computer Science And Mathematics
MA
Computer Science And Mathematics
5

Enterprise Desktop Administrator

Selected hardware, developed implementation procedures, and managed roll-out of Desktop and Portable terminals for over 500 system critical devices used in the field by Medical Professionals for patient care.

  • Pioneered and later implemented the migration of all end users from XP to Windows 7.
  • Worked and negotiated directly with enterprise level vendor to select cost-efficient device for corporate wide use.
  • Filled need for 24/7 on call technical support, responded to and resolved an average of 2 mission critical issues every weekend.
  • On an average day, re-imaged 10 workstations, developed procedures to roll-out applications, and mitigated 8 - 15 high priority technical issues in the patient care environment.
Candidate Info
8
years in
workforce
8
years
at this job
6

Desktop Administrator

My responsibilities included supporting users in JP Morgan's Human Resource Department and Entry Level Training Areas, answering as third level support for LAN administration on a Novell Netware 3.12 platform for Intel Systems. LAN environments include both Token Ring and Ethernet topologies using IPX/SPX and TCP/IP protocols. Managing user's accounts and group rights using Novell utilities.

  • Assisted the Moves and Change group by performing data transfers and integrating necessary applications onto new servers. Installation and support of TCP/IP applications such as Netscape, Forest and Trees and Lotus Notes.
  • Managed application integration under Windows 3.1 using the Saber Menuing System and installation of LAN based applications on a Novell 3.12 server, serving between 75 - 200 users.
  • Workstation memory optimization using management programs such as QEMM, Bluemax or DOS. Setting up multimedia hardware and configurations for Intel workstations
  • Administration of users Lotus Notes E-mail system and monitoring mail moves as users enter and exit various training sessions. Monitored servers for virus like activities using Norton Administrator / Norton Anti-Virus. Managed help desk activities including telephone and hardware support.
  • Application installation and instruction of a remote LAN Access application (RLA) used for LAN access from employee's homes via modem. Applications supported include Windows 3.1, Windows 95, Windows NT 4.0, Microsoft Office 4.3 and 95, OnTime, Attachmate, Netscape, Saber Menuing Systems, Lotus 123, Word Perfect and Lotus Notes.
  • Maintained department database for tracking user's hardware inventory for charge backs for DCI support. Documented all projects and reported to upper management on a weekly basis.
Candidate Info
6
years in
workforce
6
years
at this job
Computers
7

System and Desktop Administrator

Responsible for diagnosing, researching and resolving network, hardware, operating system, and application software problems for classified and unclassified computer systems.

  • Designed and developed a system to manage all Specialized Software Licenses for the Agency that enabled to provide fast and accurate service to Deployed Analysts.
  • Responsible for developing the configuration of Deployable Analytical Systems Tools for Deploying Analysts.
  • Researched, configured and resolved various network issues (TCP/IP, DNS, and VPN).
  • Conducted network system security audits and review vulnerability assessments.
Candidate Info
14
years in
workforce
2
years
at this job
BA
Accounting And Information Systems
8

Desktop Administrator

  • Managed over 8000 users across multiple systems, and provided second-level technical support for external and internal users.
  • Provided remote desktop support and basic server administration.
  • Maintained and updated application launchers.
  • Setup new application for remote technicians to submit technical information and screenshots for tickets.
  • Created new deployment application for newly imaged workstations.
Candidate Info
11
months in
workforce
11
months
at this job
Cisco Networking Academy
9

Desktop Administrator

Supported 400 local and remote users. Including Windows 95, Windows 2000, Windows
XP. Support of Windows 2000 server systems, including RIS, VPN, Exchange 5.5, Active
Directory maintenance including creation and maintenance of users, printers and other
objects. Remote access by use of both dial-up and broadband VPN. Configuration of firewalls and Virus gateways.

  • Created new corporate images for existing and new systems using both Ghost and RIS.
  • Responsible for two-thirds of all closed calls.
  • Developed process for resolving issues to better support end users.
  • Creation and deployment of Easy Lobby program for controlled access to building.
  • Updated Active Directory, deletion of old accounts, updating of current accounts, and creation of new accounts and objects.
  • Responsible for Nortel Meridian PBX support, including creation of ACD queues, phone
Candidate Info
5
years in
workforce
11
months
at this job
Business
10

Legato Engineer and Solaris Desktop Administrator

Supported UNIX printing, ZEH plotting, OS patch updates of UNIX based desktops in support of Landmark/Paradigm Geophysical applications

  • Maintained strong client relationships with junior and senior geologists, ensuring customer satisfaction
  • Redesigned maintenance schedule of SOALRIS desktops to prevent user downtime
  • Expanded knowledge by completing VoxelGeo Systems administration course presented by Paradigm Geophysical
Candidate Info
30
years in
workforce
2
years
at this job
Configure And Management

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