Delivery Supervisor Resume Samples

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Delivery Supervisors coordinate teams of delivery drivers and make sure they execute procedures according to company standards. Essential work duties seen on a Delivery Supervisor resume sample are recruiting and training staff, responding to customer issues, optimizing the efficiency of routes, adhering to safety and compliance policies, and fostering a positive working environment. The ideal candidate for this role should be able to showcase the following skills in his or her resume: delivery experience, leadership, problem solving, computer competences, and training abilities. Some amount of higher education is preferred, but management experience is more important.

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1

Federal Support Center Delivery Supervisor

  • Implemented and led a brand-new support team, including hiring, professional development, and proactive projects.
  • Collaborated with the remote support, sales, and service organizations and worked directly with the customer base on critical escalations to drive true service resolution.
  • Introduced and executed all tasks, assignments, projects, etc., to support the Federal Support Center. Providing accuracy and consistency within the organization.
  • Worked with Hitachi Data System's engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions. Greatly enhanced communications that resulted to nearly 40% improvement in escalated response time.
  • Prioritized processes and incident responses to meet SLA expectations within the customer and business guidelines, resulting in customer response time improving from several hours to within 20-30 minutes.
  • Oversaw several infrastructural software projects that were required for the newly created Federal Support Center; including Genesys, Salesforce, Netsuite, and Sharepoint.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Computer Information Systems
MS
Information Technology Management
2

University Receiving and Delivery Supervisor

  • Supervised receipt of forty million dollars' worth of campus and departmental merchandise
  • Attended periodical meetings with the university's purchasing department to implement more efficient delivery techniques and review budgets
  • Supervised and managed four student workers in receiving and delivering
  • Organized and scheduled large departmental deliveries utilizing email, telecommunications, and other various computer software.
Candidate Info
3
years in
workforce
3
months
at this job
C
Certificate
BS
Political Science
3

Delivery Supervisor

  • Process all sales transactions accurately and in a timely fashion
  • Balance the needs of staff and customers simultaneously in a fast-paced environment.
  • Oversaw the process for delivery and maintained supplies needed for store.
  • Handle inquiries from customers and addressing problems and complaints in respectful timely manner.
  • Developed and implemented guidelines for training new service team members while providing refresher for current staff.
Candidate Info
5
years in
workforce
2
years
at this job
C
Certificate
4

Pick-up & Delivery Supervisor

Manage 30 daily routes up to 300 pick-ups, 250 deliveries and numerous special freight requests

  • Lead, guide and direct drivers regarding freight movement schedules and customer delivery expectations
  • Review and revise driver schedules to increase efficiencies and lower costs
  • Responsible for delivering on KPI's; set targets, monitor performance, provide coaching to meet or exceed expectations
  • Involved in and make recommendations in hiring and terminations
  • Responsible for all paperwork associated with the city operation to ensure it is handled timely and accurately by all drivers and clerks
  • Communicate directly with customers for special handling requests, issue escalations and resolution
Candidate Info
31
years in
workforce
2
years
at this job
Business Management
5

Delivery Supervisor

  • Responsible for new hire orientation and training for delivery and warehouse personnel
  • Created and implemented testing protocol for new hire training to ensure information retention
  • As part of continued training and quality assurance, performed "follow along" with teams out in the field
  • Opened building in mornings and supervised loading of trucks by delivery personnel
  • Worked closely with management to implement new policy
Candidate Info
13
years in
workforce
1
year
at this job
6

Delivery Supervisor

Review production, productivity, quality and customer-service standards

  • Identify shipping system improvements and resolve concerns
  • Plan deliveries by reviewing productivity results and orders
  • Establish and monitor delivery routes
  • Identify variances and implement corrective actions
  • Manage personnel, material and equipment
  • Monitor staff and adhere to policies and procedures
Candidate Info
23
years in
workforce
12
years
at this job
7

Distribution /delivery Supervisor

  • Staff, train and develop delivery team members.
  • Ensure adherence to delivery standards, efficiencies and regulatory requirements.
  • Manage drivers, delivery schedule and hours worked
  • Establish and maintain positive customer relastionships, resolve customer issues.
  • Liasison between distibution, warehouse, sales management and sales team.
  • Manage within labor and OPEX budget.
Candidate Info
26
years in
workforce
2
years
at this job
Business
8

Delivery Supervisor

  • Oversee delivery dispatch of 20+ drivers, including the conversion to daily dispatch. Monitor productivity/performance of drivers.
  • Monthly safety training of drivers/delivery department. Accident investigation.
  • Maintain records to stay EPA compliant of 10 bulk plants.
Candidate Info
34
years in
workforce
4
years
at this job
9

Driver/ Delivery Supervisor

  • Provide materials and equipment needed to perform tasks for contracts.
  • Oversees and supervise maintenance duties with other workers using riding lawnmowers or push mowers.
  • Supervisory daily schedules to ensure all landscaping inventory that is required are delivered
Candidate Info
8
years in
workforce
2
years
at this job

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