Customer Service Team Lead Resume Samples - Page 3

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Customer Service Team Leads coordinate staff responsible for providing customer service to company clients. The role of a Customer Service Team Lead is to motivate and coach customer service teams, to hire new staff, to handle complex customer service issues, and to monitor team performance. A well-written resume sample for this position showcases qualifications such as leadership, multitasking, conflict management, results orientation, customer focus, and computer competences. Customer Service Team Leads come from various educational backgrounds and have previous experience in customer service departments.

For more information on what it takes to be a Customer Service Team Lead, check out our complete Customer Service Team Lead Job Description.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

21

Customer Service Team Lead

Supervised and evaluated 32 customer service representatives in a high volume call center.

  • Made recommendations to upper management concerning staff and improvement of procedures.
  • Ran and reviewed reports/records for accuracy of work orders through Insite program.
  • Emailed work order errors through MS Outlook to our Customer Service Department and our Operations
  • Sorted client complaints and effectively resolved issue in a timely manner.
Candidate Info
13
years in
workforce
6
years
at this job
German
22

Customer Service Team Lead

Performed general office duties and administrative tasks.

  • Prepared weekly confidential sales reports for presentation to management.
  • Managed the internal and external mail functions.
  • Provided telephone support.
  • Scheduled interviews and maintained up-to-date confidential employee files.
  • Managed daily sales totals
Candidate Info
3
years in
workforce
3
years
at this job
AS
Paralegal
23

Administrative Visa & Passport Specialist Ii/customer Service Team Lead

  • Carry out very detailed instructions with precision
  • Arrange and provide appropriate customer service training, coaching for large groups or individuals, feedback to improve quality, call guidelines including average handle time (AHT), quality, productivity, service level, and adherence
  • Created, analyzed and organized reports (statistical and financial) to improve office organization, staff shifts, and productivity
  • Communicating with embassies and consulates (domestic and international) offices/booking travel, and served as the main liaison between customers, sales team, and internal departments
  • Create creative solutions and maintained an internal client filing system
  • Proven accountability for sales goals, new hire training, leadership productivity, and revenue
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
24

Customer Service Team Lead

  • Supervised telephone customer service personnel in a call center environment.
  • Monitored calls randomly to ensure representatives answered questions appropriately and courteously.
  • Resolved customer complaints when needed.
  • Completed all required documentation and paperwork.
  • Attended weekly sales meeting as well as leading meeting at times.
  • Participated in training and development programs.
  • Reported to senior management when required.
Candidate Info
15
years in
workforce
4
years
at this job
HS
Miramar
C
Culinary Arts / Business Management
25

Customer Service Team Lead

  • Acted as supervisor of site and 8 employees in manager's absence, also assisted in training new-hires.
  • Handled all office center functions; performed services such as reprographics, printing, binding, scanning, electronic bating, faxing, cd/dvd duplication and mail processing.
  • Assisted attorneys, paralegals and secretaries by answering questions about the services we provided.
  • Updated and maintained monthly Duplication Transactions Log for manager.
  • Retrieved and delivered mail, boxes, copy jobs and faxes to customer.
  • Ordered supplies; maintained copier equipment and stocked mail room, copy stations and kitchens.
  • Provided backfill and support for over 10 sites in the Pittsburgh area as a floater.
  • Served as backup receptionist, greeted visitors and operated a multi-line switchboard for a company of over 250 employees.
Candidate Info
18
years in
workforce
16
years
at this job
HS
High School Diploma
26

Call Center Customer Service Team Lead

  • Coached Customer Service Representatives to meet or exceed production and quality standards for department.
  • Attended community events to meet with families to provide education on health care and the importance of well care visits.
  • Supported Health Services unit when Health Care for All was implemented in Massachusetts.
  • Coordinated cases for pre certification and prior authorization to support the UM unit as needed
  • Provided complex Pharmacy Claim resolution
Candidate Info
13
years in
workforce
7
years
at this job
27

Customer Service Team Lead

Assist with Business Practice Standards (BPS); daily huddles, communication board and comment cards.

  • Oversee the implementation of procedures by all staff members.
  • Provided timely and accurate month end projections to management. Assist in processing payroll.
  • Supervised six Customer Service staff.
  • Delegated to co-workers to maintain and manage effective workflow.
Candidate Info
8
years in
workforce
2
years
at this job
28

Customer Service Team Lead

Manages 12 employees

  • Runs daily, weekly, monthly reports to send to client showing team's progress and adherence to client specific goals.
  • Was pivotal in developing and implementing a new Quality Assurance program for the Cisco team
  • Performed bi-weekly QA's for a 12 member team
  • Created and presented Monthly Business and Quarterly Business Reviews to the stakeholder
  • Project Lead on two high visibility customer focused projects
  • Misc. Administrative Duties
Candidate Info
14
years in
workforce
1
year
at this job
AA
Business

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!