Customer Service Officer Resume Samples - Page 2

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Customer Service Officers offer guidance and assistance to the customers of a company in order to maximize loyalty and satisfaction. Common responsibilities listed on Customer Service Officer resume examples are answering to inquiries, handling complaints, giving instructions, and selling products. The most successful candidates emphasize in their resumes skills such as communication abilities, computer literacy, patience, friendliness and the ability to solve problems. Based on our resume samples, Customer Service Officers come from various educational backgrounds and need to hold at least a high school diploma.

For more information on what it takes to be a Customer Service Officer, check out our complete Customer Service Officer Job Description.

Looking for cover letter ideas? See our sample Customer Service Officer Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

11

Customer Service Officer

  • Member/Customer service and cash handling
  • Assessed member needs, marketed pertinent services and products
  • Opened savings, checking and certificate accounts
  • Prepared consumer loans both secured and unsecured
  • Monitored memberships for delinquent loans and negative balances
Candidate Info
3
years in
workforce
1
year
at this job
HS
High School Diploma
C
Certificate
12

Customer Service Officer/cashier

  • Handled customer inquiries, complaints, billing questions, payment extensions and service requests.
  • Managed a high-volume workload within a deadline driven environment with speed, accuracy and professionalism.
  • Responded to and clarified customers' questions and concerns regarding their bills
  • Researched and updated customers' accounts
  • Collected and processed customers' payments correctly and in a timely manner
  • Assisted with the efficient and courteous transfer of calls to the appropriate personnel when needed to promote a team approach to serving customers
Candidate Info
13
years in
workforce
13
years
at this job
13

Administrative & Customer Service Officer

Interviewed and selected prospective clients.

  • Received and screened applications for clients migrating to Canada, Australia & U.K.
  • Coordinated with embassies, consulates, lawyers, and investment authorities.
  • Handled correspondence through different means and maintained confidential files.
  • Established reputation for outstanding customer service.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Accounting
MA
Master of Arts
MA
Marketing & Personnel Management
14

Customer Service Officer II

Supervised 5 Customer Service Officers

  • Viewed various daily reports, settled NSF report, approve new accounts, teller overrides, and customer transactions.
  • Prepared weekly staff schedule.
  • Oversaw staff adherence to branch security and cash control.
  • Performed staff evaluations.
  • Cross-sold bank products and services to expand relationships and support branch deposit growth goals.
Candidate Info
3
years in
workforce
3
years
at this job
15

Customer Service Officer/direct Sales

  • Independent Agent licensed to sell home and auto insurance on behalf of [company name]
  • Spokesperson for [company name] for various event promotions to promote credit cards and banking services
  • Top PT Sales Person and implemented action plans that promoted sales growth by providing on-site services for customers
Candidate Info
1
year in
workforce
1
year
at this job
BA
Political Science
Pre-law
16

Customer Service Representative Iii/senior Customer Service Officer

Trained new hires in all aspects of various systems; encouraged trainees to minimize errors, systematically taught techniques to insure high productivity and meet company goals

  • Managed the vault cash flow, including distribution of cash, balancing daily accounts and procurement and return of excess cash to federal reserve agency
  • Gained expertise in assisting customers with merchant accounts and other financial services
  • Applied skills in cross-selling bank products and services, and in managing inquiries for new and existing customers
Candidate Info
4
years in
workforce
3
years
at this job
AS
Nursing
BS
Nursing
BA
Psychology
17

Senior Customer Service Officer

Supervised the customer service department: accounts opening and credit card management.

  • Coordinated between the management and customer service department.
  • Organized department's reports and journals.
  • Administrated bank transactions and transfers.
Candidate Info
11
years in
workforce
2
years
at this job
BA
English Literature
18

Customer Service Officer

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Processed shipments and maintained organized stock shelve
  • Operated cash register to process cash, check and credit card transactions
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Processed an average of 320 transactions each day in a timely manner.
  • Won the best team player award
  • Increased the numbers of first-time customers by 63% by making 60 cold calls per call
Candidate Info
7
years in
workforce
2
years
at this job
19

Customer Service Officer

  • Attended to customer request in banking hall.
  • Developed strong enduring relationships with existing and potential clients with the specific purpose of deepening relationships, resolving issues, identifying opportunities and managing crises.
  • Facilitated the opening of several new personal accounts through excellent customer service
  • Rectified customer issues with the banks E - products
  • Ensured Network connectivity on ATM machine
Candidate Info
2
years in
workforce
1
year
at this job
Information Technology
Electrical And Electronics Engineering
20

Customer Service Officer

  • Responsible for the preparation of remittance in settlements.
  • Reconciled relevant suspense accounts.
  • Processed corporate drafts and telegraphic transfers at the request of corporate customers.
  • Served as a liaison between customers and receiving banks for swift message queries and settlements of collections.
  • Prepared Swift messages.
Candidate Info
6
years in
workforce
2
years
at this job
C
Certificate
Business Administration

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!