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Additional Customer Service Resume Samples
Director Of Customer Service Resume Samples
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0-5 years of experience
Developed and managed inbound and outbound call activities including sales, sales support, customer service, customer correspondence and special projects.
- Planned and coordinated marketing and promotional activities for retail website.
- Improved retail sales by 15% with a resulting increase of $150,000 per year.
- Project manager responsible for Oracle system implementation including order management, telesales and pricing modules.
- Introduced and implemented new call monitoring procedures for inbound and outbound teams
- Evaluated and coordinated process for sales commissions.
0-5 years of experience
Managed the customer service department for a tax representation service of approximately 48 people charged with disseminating information to customers regarding the status of their cases before the Internal Revenue Service
- Expanded the department from 2 to 4 groups including starting an evening shift.
- Monitored the telecommunications system acting as the liaison between the company and the service provider and completed initial assessments of problems with desktop PCs and printers
- Addressed client and staff questions concerning IRS procedures and laws
- Revised and upgraded the staff position descriptions and created needed support positions.
- Created incentive program for the customer service department
0-5 years of experience
Managed the customer service department for a tax representation service of approximately 48 people charged with disseminating information to customers regarding the status of their cases before the Internal Revenue Service
- Expanded the department from 2 to 4 groups including starting an evening shift.
- Monitored the telecommunications system acting as the liaison between the company and the service provider and completed initial assessments of problems with desktop PCs and printers
- Addressed client and staff questions concerning IRS procedures and laws
- Revised and upgraded the staff position descriptions and created needed support positions.
- Created incentive program for the customer service department
0-5 years of experience
Recruited, hired, trained, and mentored Marketing staff of 8 team members, and Customer Service Staff of 12 team members.
- Designed, created, and directed development and implementation of interactive and creative direct marketing media, sales promotion, and PR strategies.
- Trained, mentored, and implemented internal Customer Service Call Center.
- Key member of strategic management team developing and implementing growth strategies in lease-up stage of accelerated growth Management Company.
- Negotiated print contracts resulting in saving of 30%.
- Responsible for weekly and monthly analytical reporting.
- Spearheaded multiple successful employee sales contests and employment engagement activities.
0-5 years of experience
Managed a portfolio of $30M in yearly medical and dental insurance premiums
- Supervised a team of four account executives
- Successfully maintained relationships with existing clients and forged new relationships
- Oversaw open enrollment for new and existing groups
- Facilitated elevated claims issues directly with insurance companies
0-5 years of experience
Managed 4 Customer Service Account Managers and 20+ Customer Service Reps.
- Handled daily customer service calls and all escalated issues.
- Assigned and Monitored weekly/monthly income quotas.
- Developed training materials and implemented training schedules.
- Analyzed and reported departmental income, business trends and employee statistics on a weekly basis.
- Screened and hired all new employees for the department.
- Worked closely with other departments within the company to ensure proper handling of customer service issues.
6-10 years of experience
Develop an integrated Customer Service team that includes all aspects of the customer experience from initial application to customer billing.
- Responsible for the development of Customer Service Programs with a focus on Revenue Protection and System Losses.
- Developed a Collections Program where our team consistently collected 99% of all receivables
- Develop a Customer Service Training Program to address current customer service deficiencies.
6-10 years of experience
Ensured outstanding customer service and standards for a top store producing $90M. in sales and employee base of 400 executives and associates
- Lead a team of 40 support Associates ensuring a quality customer experience
- Increased customer service scores by 15% the first year in the position
- Managed several departments throughout the store
- Consistently exceeded sales plan from 5 to 15% every season
0-5 years of experience
Responsible for overseeing a team of 10 customer service representatives
- Resolved client issues and ensured client satisfaction with products and service
- Responsible for the development, coordination, administration and delivery of all new-hire, product and soft skill learning
- Managed companywide projects on behalf of the contact center.
- Responsible for meeting service levels by accurately forecasting volume, and scheduling for optimal staffing
- Interviewed potential candidates for customer service positions.
- Established and maintained effective channels of communication
- Directed personnel in performance of their duties including sales and customer education on new business development
10+ years of experience
- Directed a fast-paced Customer Service Department for a leading tri-state refreshment service with sales volume over $25M
- Managed staff of 10 representatives in processing orders and monitored programs and procedures for over 2500 clients ensuring expeditious and cost effective delivery of products
- Evaluated staff performance and accuracy by monitoring calls, sales orders and client data in addition to analyzing strategic reports
- Created and implemented Customer Service Training Manual and Health and Safety Policy in compliance with Federal regulations and guidelines
- Interacted with internal and external customers in response to requests while ensuring operations and procedures were executed, promoting positive business relationships and alliances