Customer Service Coordinator Resume Samples - Page 2

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Customer Service Coordinators supervise and motivate Customer Service teams in order to maximize business performance. Most of their duties are aimed at ensuring customer satisfaction and loyalty: analyzing complaints, developing new procedures, designing and implementing customer retention campaigns. The strongest resume samples showcase assets such as leadership, problem-solving abilities, communication skills and Customer Service experience. Coordinators may come from various education backgrounds, but most candidates make display of a degree in communication or marketing in their resumes.

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11

Customer Service Coordinator

  • Assisted management in maintaining daily operations and supervising approximately 30 associates.
  • Trained old and new associates in financial reports, standard operating procedures, and customer service.
  • Conducted financial analysis using computer software, posted daily entries and reconciled accounts.
Candidate Info
15
years in
workforce
6
years
at this job
BA
Adult And Organizational Development
12

Customer Service Coordinator

Implemented training course for new recruits

  • Researched information on individual cases to reach customer resolution
  • Facilitated online retail purchases for customers
  • Created partnerships with store directors and staff to manage cases properly
  • Serviced Spanish and English speaking customers
Candidate Info
9
years in
workforce
3
years
at this job
13

Customer Service Coordinator

Responsible for meeting delivery/warehouse budget expectations.

  • Responsible for all employees certification of forklift utilization.
  • Coordinated all maintenance/service calls for all products within the region.
  • Assisted Customer Service in fulfilling customers needs within 24 hours.
Candidate Info
34
years in
workforce
2
years
at this job
14

Customer Service Coordinator

  • Negotiated rates for individuals and corporations for multiple properties
  • Provided customer service to all clientele
  • Daily audits performed as well as other financial statements
Candidate Info
6
years in
workforce
7
months
at this job
BA
History / Political Science
15

Customer Service Coordinator

Managed financial accounts through processing customer adjustments

  • Maintained customer records by updating customer information
  • Resolved product or service problems by clarifying customer complaints
  • Contributes to team efforts by accomplishing related results as needed
  • Worked with high customer volume and expectation for excellence through each contact
Candidate Info
22
years in
workforce
2
years
at this job
HS
High School Diploma
16

Customer Service Coordinator

Provided excellent customer service

  • Handled cash, resolved customers issues promptly
  • Organized store displays and sales promotions
  • Prepared weekly store inventory.
  • Packaged, labeled and priced store products.
Candidate Info
13
years in
workforce
3
years
at this job
BA
Psychology
MA
Sociology
Sociology
17

Customer Service Coordinator

Processed cash/credit card customers, wholesale accounts and direct ship orders.

  • Answered customers' inquiries regarding catalog and online merchandise.
  • Researched & mailed refund checks to retail customers.
  • Researched balance due statements for retail customers and mailed on a monthly basis.
  • Resolved any conflicts credit card customers had with their orders.
  • Provided assistance to the Unit Leader of Order Operations.
  • In the absence of the Unit Leader, was responsible for assigning account numbers to new commercial account customers as well as many other responsibilities the Unit Leader had.
  • Familiar with inventory control due to the verification and inputting of inventory adjustments.
  • Invoiced orders with customized items for payment to the vendors.
  • Processed telephone and mail orders from domestic and international customers.
Candidate Info
20
years in
workforce
18
years
at this job
18

Marketing/customer Service Coordinator

Successfully assisted the customer service group with order entry for key accounts on database.

  • Responsible for managing inventory on company mainframe
  • Responsible for archiving marketing methods on excel spreadsheets
  • Multi-task, phones, clerical, data entry
Candidate Info
2
years in
workforce
1
year
at this job
AS
Marketing

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