- Featured in:
Additional Customer Service Resume Samples
Customer Service Consultant Resume Samples
No results found
0-5 years of experience
Required to use Adobe and Microsoft Office daily as well as copy, fax, and scan documents
- Provided excellent customer service and built relationships with clients
- Managed accounts and reviewed customer issues
- Actively communicated and understood the wants and needs of clients and coworkers
- Met and exceeded monthly sales quotas for "Product of the Month"
- Able to pay attention to detail and multi-task effectively
0-5 years of experience
Provided exceptional customer service for numerous bank and automobile leasing companies
- Consistently achieved top quality scores on monthly reviews and evaluations
- Maintained high levels of professionalism while delivering great service
- Highly effective at multitasking and navigating numerous screens and multiple clients simultaneously
0-5 years of experience
Handled over 200 inbound and outbound calls per day with a goal of complete customer satisfaction.
- Answered customer queries and concerns.
- Effectively dealt with difficult and irate customers.
- Developed, analyzed and prepared detailed reports for customer care department.
- Trained newly employed customer service consultants.
0-5 years of experience
Handled over 200 inbound and outbound calls per day with a goal of complete customer satisfaction.
- Answered customer queries and concerns.
- Effectively dealt with difficult and irate customers.
- Developed, analyzed and prepared detailed reports for customer care department.
- Trained newly employed customer service consultants.
0-5 years of experience
Letter of Commendation for processing billing adjustments for over 1,100 accounts in 48 hours.
- Part of the team who successfully performed the largest telecom conversion in history.
- Raised just under $10k to support local charities and provided a make a wish family with moneys to make their wish come true.
- Provide customer support for service orders installs/changes and billing/credit adjustments.
0-5 years of experience
Provided excellent customer service by greeting customers, cashiering, and using product knowledge to answer customer questions
- Translated questions and instructions regarding prescription medicines between pharmacists, insurance providers, and customers
- Promoted [company name] sales to help meet sales quotas; explained and signed customers up for store card program
- Communicated with coworkers and managers to carry out shared responsibilities such as: sales promotions, stock isles, and organize store
- Responsible for displaying products in a presentable manner for the purpose of creating a positive customer experience
6-10 years of experience
Answered inbound phone inquiries on autombile insurance policies and coverages for agents
- Processed endorsement requests from agents and underwriters
- Reviewed state specific guidelines to answer policy questions accurately
- Documented call details in sophisticated computer systems
- Met daily incoming call quotas
- Provided exceptional customer service to callers in an attempt to resolve matters of concern
0-5 years of experience
Advise businesses on the user experience of their product, efficiency in on-boarding new clients and efficiency of the customer service processes
- Implemented extensive self help web portal, ticket and messaging system increasing customer reps
- Establish process decreasing credit card declines up to 500% in four months
- Establish on-boarding and client management process resulting in 40% churn decrease in four months.
0-5 years of experience
Communicated directly with customers by phone, electronically or face to face regarding inquiries and orders.
- Responded promptly and answered/resolved customer questions and complaints.
- Trained and coached team members to deliver a high standard of customer service.
- Always met company goals and quotas to ensure success.
0-5 years of experience
Deliver superior customer service and account management while attaining and surpassing sales quotas
- Responsible for approximately $1.5 million in revenue annually
- Engage with field organizations to deliver marketing collateral on behalf of clients in both the retail and managed care spaces
- Manage and coordinate with over 50 vendors
- Partner with marketing and retail operations groups to fulfill customer needs while capturing opportunities for increased sales revenues and profit margins
0-5 years of experience
- Accurately entered data and account information
- Successfully solved problems for order inquiries
- Topnotch customer service provided by assisting customers with fashion consulting
0-5 years of experience
Identified needs of office and ordered general office supplies
- Efficiently resolved office problems and customer service issues
- Organized new floor plans weekly with new promotions
- Created business and personal projects for customers
- Handled Profit & Loss documents weekly to ensure operational goals were met
6-10 years of experience
Responsible for processing orders. Providing quality customer service in a high volume central processing and distribution center
- Handle in-bound sales and customer support calls, processing and expediting customers' orders for US and Internationals customers
- Maintain confidentiality of the organization's customers and data
- Assist store managers and associates with inventory of merchandise, credit sales, troubleshooting, utilizing (9) desktop applications and applying applicable laws, and regulations
- Research and resolve customer inquiries completely and accurately
- Research billing issues, apply credit adjustments as necessary
0-5 years of experience
- Answered between 80-100 calls per a day
- Assisted customer with inquiries, resolved problems
- Promoted and sold products and services
- Research and resolved problems and communicated results to customers
6-10 years of experience
- Sharp business acumen and experience in managing broad scope of customer service operations, from client outreach programs and handling intake calls to responding written inquires and managing client follow-up.
- Actively serve as Subject Matter Expert for all utilization review functions on multiple accounts.
- Consistently ensure the delivery of quality customer service vital to sustaining and growing a satisfied clientele base.
- Proficiently manage member enrollment in the Disease Management and Wellness Program, maintaining 89.2% out of an 85% goal for RN engagement.
- Recognized for exceptional performance in quality, production and attendance.
years of experience
- Consistently exceeds daily/monthly sales quotas by recommending wireless solutions in a manner favorable to the company and the customer. Recognized 7 out of 12 months month as top sales performer in the region generating more than $120,638 in revenue year to date. 2x 2 years in a row recipient of the “Pinnacle Award”
- Handles customer payments, complex billing questions, contract explanations and customer escalations.
- Designated as “team lead” assisting peers with overcoming objections, sharing best practices, product knowledge, escalations, incentive policies and technical system functions.
- Distributes midday and nightly sales productivity reports and “buy back” metrics to senior leadership.
- Oversees product inventory, store appearance and enhancing the customer’s experience and perception of the company.
0-5 years of experience
Trained new associates during the on-boarding process while customizing training documents and a final review check list to test agent knowledge.
- Utilized multiple programs to ensure one call resolution, this often required coordination of multiple departments as well as third party vendors.
- Developed spirit days for department morale boosts, themes used such as: Hawaiian shirt day, ugly sweater day and breast cancer awareness day.
- Became subject matter expert and was looked to by peers for assistance with process related questions as well as customer escalations.
6-10 years of experience
Sales, retention, and customer service for broadband products in a service-center environment
- Processed point-of-sale payments and provided support for billing inquiries
- Provided technical support for broadband products and services
- Managed customer-issued equipment inventory
- Performed entry of customer data into appropriate customer management databases
0-5 years of experience
Assist customers by providing information and resolving issues, providing customers with solutions to their needs.
- Produce customer's orders (signs & graphics, posters & print jobs).
- Greet customers entering establishments with a warm smile being knowledgeable of service and products.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly environment and complete other general cleaning duties, such as dusting, maintaining trash receptacles, floor care, proper lavatory sanitation, cleaning and light
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
- Lead a team of three or more in regular operational tasks.
6-10 years of experience
Consulting with all customers to maximize their needs as well as profit for company.
- Support sales reps in opening new accounts and upgrading existing service.
- Shipping
- Inventory systems
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
- Carefully understanding the customers needs; to give advice, and offer solutions that meet their expectation
- Ensure accuracy in capturing customer data and to ensure the order is executed to the customer's requirement
- Interact with peers and support other departments within FedEx to create a positive customer experience.
- Promptly assist every customer, whether in person, via the phone or virtually.
- Efficiently operated binding, printing, graphics and copying equipment.
- Accurately process complex orders, provide accurate pricing information, and ensured that all customer questions and complaints are resolved promptly.
- Worked effectively with little or no supervision.
0-5 years of experience
Answer customer inquiries regarding gas and electric bills in a professional manner
- Submit high bill, lost payment, and former address disputes when necessary
- Issue gas and emergency orders accurately
- Provide status on collection accounts and transfer customer to financial call center and customer assistance program call center for payment agreements
- Properly document all accounts of actions taken
0-5 years of experience
Provided customer service with individual and large companies with their and concerns with their trucks and transportation equipment.
- Help coordinate corporate vender's truck status to be ready in a timely manner.
- Worked with company break down and road service departments to up to date information of their drivers and trucks.
- Ensuring trucks pass DOT and Safety regulations.
- Handle billing and invoicing to get revenue for company.
- Computer and paperwork filing and organizational skills.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Handling in/out bound phone calls and emails.
0-5 years of experience
Collected customer feedback and made process and data changes to individual accounts
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Kept records and updated information on individual accounts per standard procedure and guidelines
- Built customer loyalty by placing follow-up calls for callers that required further
- Listened and empathized with customers who needed something past job requirements
0-5 years of experience
Hired employees to staff unit
- Maintained and operated insurance billing system
- Provided maintenance and care to unit
- Implemented and provided customer service program training for entire staff
0-5 years of experience
Respond to all inbound phone calls from veterinarians and their staff in a dynamic automated call distribution environment
- Quickly and accurately identify the caller's needs and respond accordingly
- Responsible for reading detailed medical reports and provide results to clinicians verbally, via fax and electronically
- Provide technical and test information
- Provide test fees and pricing
- Process requests for additional testing
- General office duties
0-5 years of experience
- Provided the highest level of customer service in a fast paced, high volume, call center.
- Handled incoming and outbound calls regarding services, products and billing.
- Resolved billing inquiries and completed first tier troubleshooting of equipment.
- Maintained an awareness of all promotions and advertisements.
- Made recommendations to consumers and prospective consumers.
- Overcame objections and potential areas of concern.
- Accurately handled multiple tasks in a timely manner.
- Consistently exceeded monthly metrics, quotas, and incentives
10+ years of experience
Work with 144 sales professionals, responsible for more than 360,000 individual accounts.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.