Customer Service Assistant Resume Samples - Page 3

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Customer Service Assistants are required to ensure a high level of customer satisfaction by answering to inquiries and offering advice. Typical Customer Service duties listed in resume samples are giving information, helping solve problems, taking orders, handling complaints, updating computer databases and selling products. The most successful resume examples emphasize excellent communication skills, patience, a friendly personality, problem-solving skills and computer literacy. While no formal education is mandatory for Customer Service Assistants except for a high school diploma, some employers may prefer candidates with a degree in communication or similar fields.

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21

Customer Service Assistant

First line point of contact for customers with a primary focus on benefits, employment and payroll.

  • Review, process and route a wide range of incoming documents.
  • Assist and advise customer verbally and in writing resolving or referring daily concerns.
  • Ensure proper completion and compliance of I9 resident, non-resident and international employees.
  • Process payroll reports to communicate with departments, supervisors and employees.
Candidate Info
13
years in
workforce
2
years
at this job
HS
High School Diploma
22

Customer Service Assistant

Created orders using SAP technology, product identification numbers.

  • Checked order status and product availability.
  • Requested return authorizations and call tags.
  • Processed requests for credits/debits.
  • Learned basic application of all products.
  • Executed and coordinated literature requests.
  • Provided additional customer service and administrative support as needed.
  • Contacted customers to collect payment and review detailed repair costs.
Candidate Info
12
years in
workforce
5
years
at this job
23

Customer Service Assistant

Welcoming and greeting new patients and family.

  • Answering customer enquiries or passing them on to another department
  • Giving information and helping to solve problems
  • Handling complaints and passing them on to a manager if required
  • Entering customer information onto a computer database
  • One on one sessions with the patients.
Candidate Info
10
years in
workforce
3
months
at this job
BS
Business Administration
24

Customer Service Assistant Manager

Strong customer service, problem solving, conflict resolution, and leadership skills

  • Excel at adapting to the store's and customers' needs, while showing care for both groups
  • Investigate any financial issues that may arise while looking over early morning accounting reports
  • Operate a computer based scheduling system to create the department's weekly schedule
  • Transferred to store as a cashier and worked my way into customer service, eventually being promoted to Assistant Manager of Customer Service
  • Lead and delegate responsibilities to a department with over 30 associates
Candidate Info
13
years in
workforce
4
years
at this job
AS
Applied Sciences, Accounting
BS
Business Administration, Marketing
25

Customer Service Assistant and Sales/marketing Representative

Pre-need and At-need Sales Counselor to families who have lost a loved one or planning for the future in terms of their final resting place.

  • Maintain our computer database system by entering all new contracts, at-need and pre-need interment sales, and sales items.
  • Responsible for converting business from paper to computerized records in 2004.
  • Daily accounting activities including accounts payable, accounts receivable.
  • General office duties including maintaining adequate office supplies, faxing, phone lines, and customer support.
Candidate Info
14
years in
workforce
9
years
at this job
AS
Technology
BA
Marketing
26

Customer Service Assistant

Answer phone inquiries, provide appropriate information

  • Input customer demographics, Research Accounts
  • Assist with applications and form completion.
  • Provide quality service to general public in establishing their wants and needs of desired products.
  • Open new accounts, Upgrade existing service for communication packages.
  • Quickly and effectively solve customer challenges.
Candidate Info
6
years in
workforce
3
years
at this job
27

Respiratory Customer Service Assistant

  • Verified insurance eligibility and associated costs
  • Scheduled appointments and provided customer service
  • Discussed doctor requests with patients and explained services
  • Assisted customers with all respiratory needs and equipment
  • Helped in the organization in other areas when needed
Candidate Info
3
years in
workforce
1
year
at this job
HS
High School Diploma
Dental Assisting
28

Customer Service Assistant and Auto Detailing Supervisor

Pasadena Auto Salon, Pasadena, CA - Customer Service Assistant and Auto Detailing Supervisor.

  • Assist exclusive clientele, providing specialized mobile services, including detailing and accessorizing of exotic vehicles.
  • Responsible for supervising the quality of auto detailing and customer service provided.
  • Clearly and professionally communicate while advising of pricing, product information and services.
  • Assist with office duties including answering phones, merchandising, issuing invoices, estimates and receipts.
  • Process all payment types including cash, credit card and checks. Generate checks to vendors and process banking transactions including deposits.
  • Responsible for increasing sales through telemarketing, direct marketing, and digital sources.
  • Increased sales 12% on average over 3 years.
Candidate Info
9
years in
workforce
9
years
at this job
29

Insurance Customer Service Assistant

This assignment was started as a 4 month contract. I was extended to 21 mos. due to my performance, and high productivity. The assignment ended because this department was closed.

  • Title processing Auto including total loss and collision, comprehensive, and Theft Claims.
  • Process TAF, TTF, Salvage Title, NRT Title, URT's Duplicate Certification, HB-1422 salvage, HB-1422 Certification title, blue title for processing COT.
  • Document Processing TAF, VTR-441, VTR-221 VTR-34, VTR-34s VTR-331, VTR 331A, VTR 221, and 130-U.
  • Initial Loss Reporting on new claim of DOL verifying insured and other parties includes in accident placing on the scene.
  • Subrogation Document Storage files restored and shipped to operation center.
  • Accounting Assisting issuing checks for TX dot processing
  • Customer Service is 10 percent of daily duties includes, the insured/ claimant calls to the claim handler. I provide basic claim information, also coordinate a call back when needed.
Candidate Info
8
years in
workforce
2
years
at this job
AS
Accounting

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