Customer Service Assistant Resume Samples - Page 3

Customer Service Assistant

First line point of contact for customers with a primary focus on benefits, employment and payroll.

• Review, process and route a wide range of incoming documents.
• Assist and advise customer verbally and in writing resolving or referring daily concerns.
• Ensure proper completion and compliance of I9 resident, non-resident and international employees.
• Process payroll reports to communicate with departments, supervisors and employees.

Customer Service Assistant

Created orders using SAP technology, product identification numbers.

• Checked order status and product availability.
• Requested return authorizations and call tags.
• Processed requests for credits/debits.
• Learned basic application of all products.
• Executed and coordinated literature requests.
• Provided additional customer service and administrative support as needed.
• Contacted customers to collect payment and review detailed repair costs.

Customer Service Assistant

Welcoming and greeting new patients and family.

• Answering customer enquiries or passing them on to another department
• Giving information and helping to solve problems
• Handling complaints and passing them on to a manager if required
• Entering customer information onto a computer database
• One on one sessions with the patients.

Customer Service Assistant Manager

Strong customer service, problem solving, conflict resolution, and leadership skills

• Excel at adapting to the store's and customers' needs, while showing care for both groups
• Investigate any financial issues that may arise while looking over early morning accounting reports
• Operate a computer based scheduling system to create the department's weekly schedule
• Transferred to store as a cashier and worked my way into customer service, eventually being promoted to Assistant Manager of Customer Service
• Lead and delegate responsibilities to a department with over 30 associates

Customer Service Assistant and Sales/marketing Representative

Pre-need and At-need Sales Counselor to families who have lost a loved one or planning for the future in terms of their final resting place.

• Maintain our computer database system by entering all new contracts, at-need and pre-need interment sales, and sales items.
• Responsible for converting business from paper to computerized records in 2004.
• Daily accounting activities including accounts payable, accounts receivable.
• General office duties including maintaining adequate office supplies, faxing, phone lines, and customer support.

Customer Service Assistant

Answer phone inquiries, provide appropriate information

• Input customer demographics, Research Accounts
• Assist with applications and form completion.
• Provide quality service to general public in establishing their wants and needs of desired products.
• Open new accounts, Upgrade existing service for communication packages.
• Quickly and effectively solve customer challenges.

Respiratory Customer Service Assistant

• Verified insurance eligibility and associated costs
• Scheduled appointments and provided customer service
• Discussed doctor requests with patients and explained services
• Assisted customers with all respiratory needs and equipment
• Helped in the organization in other areas when needed

Customer Service Assistant and Auto Detailing Supervisor

Pasadena Auto Salon, Pasadena, CA - Customer Service Assistant and Auto Detailing Supervisor.

• Assist exclusive clientele, providing specialized mobile services, including detailing and accessorizing of exotic vehicles.
• Responsible for supervising the quality of auto detailing and customer service provided.
• Clearly and professionally communicate while advising of pricing, product information and services.
• Assist with office duties including answering phones, merchandising, issuing invoices, estimates and receipts.
• Process all payment types including cash, credit card and checks. Generate checks to vendors and process banking transactions including deposits.
• Responsible for increasing sales through telemarketing, direct marketing, and digital sources.
• Increased sales 12% on average over 3 years.

Insurance Customer Service Assistant

This assignment was started as a 4 month contract. I was extended to 21 mos. due to my performance, and high productivity. The assignment ended because this department was closed.

• Title processing Auto including total loss and collision, comprehensive, and Theft Claims.
• Process TAF, TTF, Salvage Title, NRT Title, URT's Duplicate Certification, HB-1422 salvage, HB-1422 Certification title, blue title for processing COT.
• Document Processing TAF, VTR-441, VTR-221 VTR-34, VTR-34s VTR-331, VTR 331A, VTR 221, and 130-U.
• Initial Loss Reporting on new claim of DOL verifying insured and other parties includes in accident placing on the scene.
• Subrogation Document Storage files restored and shipped to operation center.
• Accounting Assisting issuing checks for TX dot processing
• Customer Service is 10 percent of daily duties includes, the insured/ claimant calls to the claim handler. I provide basic claim information, also coordinate a call back when needed.