Customer Service Assistant Resume Samples - Page 2

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Customer Service Assistants are required to ensure a high level of customer satisfaction by answering to inquiries and offering advice. Typical Customer Service duties listed in resume samples are giving information, helping solve problems, taking orders, handling complaints, updating computer databases and selling products. The most successful resume examples emphasize excellent communication skills, patience, a friendly personality, problem-solving skills and computer literacy. While no formal education is mandatory for Customer Service Assistants except for a high school diploma, some employers may prefer candidates with a degree in communication or similar fields.

Looking for cover letter ideas? See our sample Customer Service Assistant Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

11

Administrative and Academic Assistant / Customer Service Assistant

Responsible for customer service delivery - internal and external customers. 93% customer satisfaction feedback.

  • Students' registrar. Responsible for enrollment of students in English courses. Positive results in orientation and guidance to programs' participants.
  • Front desk assistant. Responsible for ensuring standards are met. Cash flow management performed impeccably.
  • Held accountable for appropriate accommodation and settling schedule for expats. 100% positive feedback. Developed a much more expedite procedure for helping expats to settle and fit in.
  • Responsible for events organization. Coordinator of major events for staff and corporate clients. Three events held successfully.
  • Staff contracts reviser.
  • Translation assistant for documents - Spanish interpreter.
Candidate Info
5
years in
workforce
2
years
at this job
C
Translation
BA
Law
12

Customer Service Assistant

As a CSA, I have had the opportunity to work in Administration, General Relief Intake Unit and Calworks Unit.

  • Assisted with filing, scanning, faxing and answering multiple phone lines.
  • Wrote cases on log to be sent out to EDMS Scanning Unit.
  • Logged in applications In Case Opening Clerk Unit.
  • Assisted Customer Service by Greeting all Participants and answer their questions.
Candidate Info
9
years in
workforce
9
months
at this job
C
Medical Biller
13

Customer Service Assistant

Excellent customer service and communication skills.

  • Outstanding ability to follow instructions and procedures.
  • Strong ability to understand customer needs.
  • Excellent ability to maintain high level of productivity and efficiency standards.
  • Checked the groceries were being bagged carefully and offered to carry out service.
  • Maintained and organized carts and containers as directed by Customer Service management.
  • Performed price checks and did restocking of returned product in a timely manner.
  • Assisted in following and complying with all applicable health and sanitation procedures and adhered to safe work practices.
Candidate Info
42
years in
workforce
6
months
at this job
Electrical Engineering
14

Customer Service Assistant Manager

Manage 4 to 10 employees, scheduled work hours, resolved conflicts, and trained new employees.

  • Planned and prepared work schedules, assigning employees to specific tasks.
  • Responsible for tracking and maintaining inventory.
  • Coordinate daily sales activities while establishing quotas and goals.
  • Participate in monthly management meetings as necessary to maintain sales goals.
  • Participated in numerous vendor sponsored workshops.
  • Customer Service and Sales over the phone.
  • Scheduling customer appointments for service in store and over the phone.
  • Answered and solved customer complaints and inquiries.
Candidate Info
9
years in
workforce
7
years
at this job
Management/ Mobile Training
15

Customer Service Assistant Manager

  • Customer Service Agent promoted to Lead Agent in February 2010 and advanced on to Customer Service Assistant Manager July 2010
  • Exhibited excellent customer service and interpersonal skills through my position as Ticket/Gate Agent as well as Ramp Agent
  • Qualified Ground Security Coordinator allowed me to ensure inbound and outbound flights were secure during scheduled times
  • Maintained the Atlanta station which consisted of up to nine customer service agents
  • Coordinated monthly safety meetings as well as recurrent training for the Atlanta station
  • Conducted face to face interviews for potential Customer Service Agents
  • Marshaled Cessna Caravans in and out of Atlanta Hartsfield Jackson International Airport
Candidate Info
8
years in
workforce
6
years
at this job
BA
History
16

Customer Service Assistant Manager

Oversee day to day operations in customer service department including supervising, delegating, and managing workloads and breaks

  • Responsible for communicating in an honest and effective manner for performance reviews and daily communications
  • Involved in planning, packing/unpacking, and shipping a sales booth three times a year to various locations. This includes travelling a week at a time for the shows
  • Tracking freight for customers and contacting freight company if there are any issues
  • Responsible for communicating with other managers to ensure customer satisfaction
  • Working as a team with all managers to guarantee customers receive all items in a timely manner and that the order is correct
  • Proficient in Excel as well as 10-key
Candidate Info
19
years in
workforce
4
years
at this job
HS
High School Diploma
17

Customer Service Assistant

Interpret and input customer orders and instructions for book manufacturing

  • Reviewed job specifications for accuracy and arrange material purchasing as required
  • Reviewed jobs before billing, reconciled inconsistencies, working with other departments to reach resolution, completed and mailed invoices
  • Quality consultant on all projects
  • Functioned as a part of a customer service team, interacting with customers, manufacturing facilities, and sales force
  • Established a rapport with potential clients while determining their needs for their respective projects
  • Advised publishers on daily operations including technical processes and scheduling issues
  • Understand the process as it relates to efficiency, work flow, timeliness, and customer satisfaction
  • Created and maintained library of sample books with a variety of specifications
Candidate Info
17
years in
workforce
12
years
at this job
BS
Psychology
MS
Mental Health Counseling
18

Customer Service Assistant

Obtained valuable One on one experience with customer from various backgrounds and nationalities over the phone.

  • Grew a strong sense of social awareness and sensitivity towards our community.
  • Quickly and efficiently problem solved through difficult challenges while still providing excellent customer service in a busy, fast pace call center.
  • Using excellent communication skills to connect with customers personally in order to meet all their needs and expectations.
  • Implementing new work procedures on a regular basis allows me to handle constant work related changes with relative ease.
  • Learning to not allow emotions to get the best of me in a highly emotional work environment.
  • Obtaining knowledge of all programs offered at LBCAP to provide a full and rich experience to all possible customers.
  • Learned to articulate myself in various ways in order to ensure customers from all backgrounds understood all the information that was being given to them.
Candidate Info
5
years in
workforce
3
years
at this job
BS
Kinesiology
19

Customer Service Assistant

Serve as first point of contact for helping customers with DSL self -installation.

  • Assist customers with registration, email creation, DSL physical line signal testing, modem / filter setup.
  • Assist customers with email, browser, and modem troubleshooting.
  • Interact with other departments to resolve customer issues, or provide additional services.
  • Conducted Peer to Peer Coaching and Development for the entire center 200 agents.
  • Handled escalations and takeovers as appropriate for all employees.
  • Assisted managers with team in their absence, including coaching, developing and direct feedback.
  • Conducted Team Meetings and Training Sessions as needed.
Candidate Info
15
years in
workforce
4
years
at this job
BA
Business Administration
20

Customer Service Assistant

Provide administrative assistance and support to the Division of Customer Service.

  • Established e-mail alerts for Customer Service staff to receive notices for new product releases.
  • Resolve questions relating to returns and account balances.
  • Promptly process refunds for returned products.
  • Contact customers to resolve order processing problems so transactions are completed.
  • Efficiently respond to e-mail inquiries for customer service
Candidate Info
44
years in
workforce
6
years
at this job
BS
Psychology, Communication
MA
Clinical Psychology

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!