Customer Service Assistant Manager Resume Samples

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Customer Service Assistants Manager provide support to executives responsible for customer service functions. Typical resume samples for the job showcase duties such as assigning work to customer service teams, monitoring staff performance, handling customer complaints, and recommending best practices. Based on our collection of example resumes for the job, Customer Service Assistants Manager should demonstrate the ability to work under pressure, excellent communication and interpersonal skills, attention to details, teamwork, and leadership. Eligible candidates come from various educational backgrounds and receive on-the-job training on company products and services and handling complex customer service issues.

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1

Customer Service Assistant Manager

Supervised a 12 agent call center.

  • Monitored employee performance and provided one on one coaching.
  • Assisted customer service representatives with upset customers and helped solved complex issues.
  • Maintained procedures for credit card control and handling of manual credit card transactions.
  • Issued refunds via different methods of payments such as Chase payment tech, Pay Pal, BillMeLater, and Amazon.
  • Maintained a secure and trusted 97% and above customer service account rating with Amazon.
  • Maintained an A+ rating with the BBB by providing valid information such as company policy information in regards to customer's complaint filings.
  • Organized entire work place in absence of the Customer Service Manager.
Candidate Info
8
years in
workforce
2
years
at this job
2

Customer Service Assistant Manager

  • Customer Service Agent promoted to Lead Agent in February 2010 and advanced on to Customer Service Assistant Manager July 2010
  • Exhibited excellent customer service and interpersonal skills through my position as Ticket/Gate Agent as well as Ramp Agent
  • Qualified Ground Security Coordinator allowed me to ensure inbound and outbound flights were secure during scheduled times
  • Maintained the Atlanta station which consisted of up to nine customer service agents
  • Coordinated monthly safety meetings as well as recurrent training for the Atlanta station
  • Conducted face to face interviews for potential Customer Service Agents
  • Marshaled Cessna Caravans in and out of Atlanta Hartsfield Jackson International Airport
Candidate Info
9
years in
workforce
7
years
at this job
BA
History
3

Customer Service Assistant Manager

Directly supervised team of 12-18 Customer Service Representatives

  • Interviewed, hired, and trained employees
  • Motivated and lead team towards higher quality service calls, increased productivity, on going coaching and mentoring to minimize turnovers
  • Administered coaching and corrective actions to staff not meeting expectations
  • Handled escalated calls from Supervisor level and more complex inquires
  • Coordinated problem resolutions with Law Department
  • Monitored calls for accuracy, and conformity. This included reviewing reports, identify individuals and team requiring re- training, and recommendations to procedurals changes
  • Expert in all functions performed by members within the team
Candidate Info
5
years in
workforce
2
years
at this job
AS
Data Processing
4

Customer Service Assistant Manager

Store Manager: Gordon Allred unable to contact this grocery store was closed, I am not sure if he is still with the company

  • Supervised 10 cashiers and ensured the needs of the both customers and cashiers were met
  • Maximized productivity by assisting store manager in the development of team members
  • Responsible for the delivery of excellent customer service through personal contact with customers
  • Processed customer transactions accurately and efficiently
  • Accountable for accurate and efficient store operations in customer service manager's absence
  • Followed and maintained company, customer and personal security procedures
Candidate Info
2
years in
workforce
2
years
at this job
BS
Business Administration-healthcare Management
5

Customer Service Assistant Manager / Team Lead II

Supervised and managed call center with 25+ representatives for Medical Billing to 60+ locations; which include, emergency physicians, urgent care, hospitalists, observation units, hyperbaric services and clinics across the United States.

  • Coordinated and assisted complex client and customer requests, including supervisor calls resulting in conflict resolutions and customer satisfaction.
  • Identify billing issues and contract problems with a variety of insurances for a prompt resolution.
  • Quality assurance on call recordings to identify additional training needs for each individualized representative or complete department to improve call center expectancies.
  • Completely bilingual, Spanish as 2nd language and basic knowledge in Microsoft words, Excel, InContact, and html basics.
  • Verified punch times are correct for payroll, correct missing punches, add and approve PTO requests and sign off on them once correct.
  • Over 12+ years of medical billing experience
Candidate Info
13
years in
workforce
10
years
at this job
HS
High School Diploma
Paralegal Studies
Special Education
6

Customer Service Assistant Manager

Assistant manager for all matters pertaining to customer service relations and account activities

  • Responded to all member inquiries and concerns in a timely and professional manner
  • Appointed as the primary security lead for fitness club with oversight on physical and technical security
  • Quality control and assurance for all inventory and supply accounts
  • Improved maintenance within designated fitness club to ensure optimal experience to all patrons
  • Enforced all safety policies and practices and procedures to ensure all employee and consumer safety guidelines were met
Candidate Info
5
years in
workforce
3
years
at this job
AS
Business Management
7

Customer Service Assistant Manager

Successfully provided leadership, outstanding customer service and account management

  • Collaborated with upper management to authorize refunds and returns
  • Communicated with customers through email, phone and face-to-face interaction
  • Accurately and efficiently tender sales while processing all cash transactions
Candidate Info
3
years in
workforce
2
years
at this job
BA
Psychology
8

Customer Service Assistant Manager

Provided support to the sales team, ensuring all sales and service objectives were met

  • Worked with new customers to assist in sales
  • Assisted in the development of new policies and procedures
  • Assisted in the training of new customer service representatives and associates
  • Generated repeat business through successful sales and positive and pleasant attitude
  • Assistant manager that opens and closes the store and maintain accurate inventory
  • Reduce product loss by 15%
Candidate Info
5
years in
workforce
2
years
at this job
9

Customer Service Assistant Manager

Strong customer service, problem solving, conflict resolution, and leadership skills

  • Excel at adapting to the store's and customers' needs, while showing care for both groups
  • Investigate any financial issues that may arise while looking over early morning accounting reports
  • Operate a computer based scheduling system to create the department's weekly schedule
  • Transferred to store as a cashier and worked my way into customer service, eventually being promoted to Assistant Manager of Customer Service
  • Lead and delegate responsibilities to a department with over 30 associates
Candidate Info
13
years in
workforce
4
years
at this job
AS
Applied Sciences, Accounting
BS
Business Administration, Marketing
10

Customer Service Assistant Manager

  • Assisted customer service representatives with escalated phone calls and with retaining customers enrolled in various bank products.
  • Provided aide to customer care representatives in troubleshooting problem accounts in call center.
  • Assisted with the recruitment, training, and managing of over 15 employees.
  • Accomplishment: Promoted to Assistant Manager for demonstrating superior knowledge of all bank products and bank systems.
Candidate Info
3
years in
workforce
3
years
at this job
BA
Organizational Management

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