Customer Service Assistant Resume Samples

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Customer Service Assistants are required to ensure a high level of customer satisfaction by answering to inquiries and offering advice. Typical Customer Service duties listed in resume samples are giving information, helping solve problems, taking orders, handling complaints, updating computer databases and selling products. The most successful resume examples emphasize excellent communication skills, patience, a friendly personality, problem-solving skills and computer literacy. While no formal education is mandatory for Customer Service Assistants except for a high school diploma, some employers may prefer candidates with a degree in communication or similar fields.

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1

Customer Service Assistant

Leveraged talents and expertise to quickly adapt to the position and effectively support the Assistant to the Vice President of Client Relations within the mail division.

  • Ensured accuracy of inbound freight by assisting with various aspects of logistics, including data entry and billing.
  • Verified all outbound dates on a daily basis and promptly reported discrepancies.
  • Answered phones and provided customer service with the highest level of professionalism.
  • Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customer and achieve customer satisfaction.
  • Demonstrated a commitment to providing exceptional internal customer service and trusted support.
Candidate Info
28
years in
workforce
1
year
at this job
Medical Technology
Business, Management & Sales
Computer Programming
2

Customer Service Assistant Manager

Proactively approached customers in a friendly manner to determine how they can best help find a product

  • Actively listened to customer issues in a calm and agreeable manner to resolve problems and deliver rewarding customer experience
  • Observed customer and product traffic across assigned stores and positions themselves to positively impact the customer experience
  • Continually scanned the floor, fixtures, walls, and isles to ensure product is displayed according to core standards
  • Sought out and absorbed knowledge of products from associates to deliver an enhanced experience for the customer
  • Partnered with Support Specialists to replenish store and/or took personal action to replenish products from inventory
  • Consistently met established performance standards for the role, including (but not limited to) product and service sales, customer, service, productivity, and attendance
  • Mentored and trained new employees regarding the store, policies and procedures
Candidate Info
5
years in
workforce
3
years
at this job
HS
Medical Administrative Assistant
HS
High School Diploma
3

Customer Service Assistant

Ranked # 1 in customer support amongst all 7 customer service assistants

  • Awarded Top Tier Customer Service Support for assisting in revenue penetration in the three quarters of 2011
  • Led customer service assistance team for SMO (Social Media Optimization) for the Atlanta Market for support to the [company name] executive team
  • Excelled in assisting to secure 15 meetings a week with Tier 1
Candidate Info
7
years in
workforce
7
years
at this job
GED
GED
4

Customer Service Assistant

  • Ranked # 1 in customer support amongst all 7 customer service assistants
  • Awarded Top Tier Customer Service Support for assisting in revenue penetration in the three quarters of 2011
  • Led customer service assistance team for SMO (Social Media Optimization) for the Atlanta Market for support to the [company name] executive team
  • Excelled in assisting to secure 15 meetings a week with Tier 1
Candidate Info
7
years in
workforce
7
years
at this job
GED
GED
5

Customer Service Assistant

Provide customer services to the customers and administrative assistants to the Store Managers and Shift Supervisors. Answer telephones and promptly and courteously assist customers with returned merchandise by troubleshooting customer problems and/or complaints. Maintain calendar for shift breaks, handling all cashiering money transactions and assist customers with locating merchandise.

  • Office Management: Implemented recordkeeping system by creating a user-friendly and systematic information system for customers returning merchandise.
  • Inventory Logistics: Lead a group of employees to conduct quarterly and annually merchandise inventory counting to ensure a timely and successfully executed supply chain management program.
  • Customer Relationship Management: Provided suggestions to upper management for decreasing the theft and return of merchandise without receipts during the holiday season.
Candidate Info
6
years in
workforce
5
years
at this job
HS
Services / Sales / Cashiering Management
6

Customer Service Assistant

Functioned as the primary on site specialist in millwork; working for the creation of specialty doors and windows for customers. Trained other associates and assisted, as needed, in the completion of the contact forms for services; troubleshooting problems, and resolving complaints concerning estimates for large quantities of products or services.

  • Executed daily operations of sales and promotions for the district and the local store.
  • Transcribed, designed, and produced various forms for the "Specialist" in the retail environment.
  • Managed complex service orders and hostile customers recommending corrective action to address customer complaints.
  • Structured and maintained all retailer contact within the area which included any and all follow-up actions.
Candidate Info
19
years in
workforce
8
years
at this job
AA
Human Services / Human Resources
BA
Sociology
7

Customer Service Assistant

Greeted clients upon entering and exiting facility

  • Monitored and administered client testing
  • Assisted clients with job searches resumes
  • Provided assistance with client registration for WIA Program services
  • Provided general office duties including fax, email, copying, and answering phone
Candidate Info
1
year in
workforce
1
year
at this job
8

Customer Service Assistant Intern

  • Maintained daily sales reports and analysis the data by Excel, made brief report to supervisor without error or inaccuracy during the working period
  • Conducted online promotions and increased shared amount of social media by actively connecting with famous people on my own initiative
  • Routinely interface with customers to analyze and understand key sales drivers in the marketplace
Candidate Info
7
months in
workforce
2
months
at this job
BA
English
MS
Finance
9

Customer Service Assistant

Seasoned team player with a solid track record in customer service and client satisfaction.

  • Assisted customers by ensuring that they had the necessary essentials to make their stay an enjoyable one.
  • Greeted customers and built rapport with clients to reach a mutual understanding while maintaining quality assurance.
  • Solid balance of organizational abilities, positive employee relations, and execution of hotel quality standards.
  • Constantly assess and adapt to current practices to perform a task more efficiently.
Candidate Info
2
months in
workforce
1
month
at this job
HS
High School Diploma
10

Customer Service Assistant Manager

Successfully provided leadership, outstanding customer service and account management

  • Collaborated with upper management to authorize refunds and returns
  • Communicated with customers through email, phone and face-to-face interaction
  • Accurately and efficiently tender sales while processing all cash transactions
Candidate Info
3
years in
workforce
2
years
at this job
BA
Psychology

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