Customer Service Agent Resume Samples - Page 2

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Customer Service Agents assist with inquiries, complaints, orders, reservations and cancelations, among many other queries. They act as company gatekeepers and they need to have very good people skills. Those seeking to work as Customer Service Agents should emphasize in their resumes good communication abilities, patience, courtesy, problem-solving skills and computer literacy. The best resume samples showcase a high school diploma and even a degree in communication or similar fields although no formal education is compulsory to work as a Customer Service Agent.

Looking for cover letter ideas? See our sample Customer Service Agent Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

11

Customer Service Agent

Greeted customers who have recently purchased cars. I complete all of their final paperwork.

  • Answer questions regarding car purchase, loan payments, policies and procedures.
  • Other clerical duties as assigned.
  • Answered telephone as necessary.
  • Verified information and resolved common problems.
  • Photocopied records, forms and other documents.
  • Sorted and distributed mail.
  • Promoted individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supported department-based goals which contributed to the success of the organization.
Candidate Info
5
years in
workforce
8
months
at this job
12

Customer Service Agent

Conducted over 530 calls to assist customers with account information

  • Used company marketing strategies to inform potential clients of premium services for GE appliances and set up appointments for customers
  • Adhered to company regulations regarding sales techniques and customer confidentiality
  • Updated computer records and assisted with troubleshooting options for household appliances
Candidate Info
3
years in
workforce
2
years
at this job
Biology
Secondary Education
13

Customer Service Agent

Received inbound calls from customers' that were having issues with their phone service.

  • Updated customers' account with new billing information.
  • Process payments using various payment methods.
  • Escalated calls to supervisor and other departments when requested by the customer
  • Excepted retention calls to provide customers' with other methods of taking care of delinquent account balances.
  • Troubleshooting customers issue with their phone service.
  • Created a trouble repair tickets for technicians to repair customers phone issues.
Candidate Info
6
years in
workforce
11
months
at this job
HS
High School Diploma
Nursing
14

Customer Service Agent

Provided customers with knowledge of store merchandise in the area of responsibility

  • Maintained and clean and neat appearance of merchandise
  • Assisted customers with purchasing items at the register
  • Provided assistance with finding items of interest
  • Advertise store credit card and assist customers with the application
Candidate Info
4
years in
workforce
2
years
at this job
Medical Assisting
15

Customer Service Agent

  • Reviewed claims for completeness, accuracy, and correct coding
  • Processed and adjudicated medical claims according to health plan policies
  • Researched problem claims for benefit level, third party liability, overpayments, and inappropriate coding
  • Solved customer problems and assured satisfaction
  • Processed all general customer service requests
  • Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies
  • Identified problems and directed clients to proper advisors
Candidate Info
6
years in
workforce
4
months
at this job
HS
Web Design
Child Psychology
16

Customer Service Agent

Received incoming calls from tenants about property account

  • Processed credit card holds through Rently to allow a prospect to view a property
  • Resolved customer complaints via phone, mail, fax and social media
  • Updated all accounts to ensure accurate information is on the account
  • Close out or open calls records
Candidate Info
5
years in
workforce
9
months
at this job
Medical
17

Customer Service Agent

Ensured a safe work environment by following all rules and regulations regarding the work place.

  • Checked passengers in at ticket counter and gate and handed out boarding passes for outgoing flights.
  • Load planner for flights; Communicated with flight crew on ground and via ground to air radio.
  • Checked passenger baggage and places bag tags on them at the ticket counter for appropriate destination. Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
  • Handled customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
  • Ability to lift 60+lbs of baggage for short periods with the capability of operating an electric baggage cart.
  • Ensured utmost professionalism, articulateness, diplomacy and politeness in every in-person interaction.
  • Made/changed/canceled reservations over the phone or in person with customers.
  • Maintained a level of service expectations of both the passenger and the airline customer at all times.
Candidate Info
14
years in
workforce
14
years
at this job
18

Customer Service Agent

Resolve customers' service billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

  • Complete contract form; prepare change of address records using computers.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Solicit sales of new or additional service or products.
  • Maintain and update filing, inventory, mailing, and database system, using a computer.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Review files, records, and other documents to obtain information to respond to requests.
Candidate Info
20
years in
workforce
18
years
at this job
19

Customer Service Agent (home Based)

Completed Higher One training to learn about the company's products and services

  • Completed bank training with Bank Administration Institution. (BAI) & UDAAP (Unfair, deceptive, or abusive acts and practices) compliance training.
  • Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Quickly research and investigate issues that concern a customer.
  • Understand and interpret customer's needs and wants.
  • Remain calm, courteous and respectful at all times displaying a professional manner with customers. Making the customer feel valued, welcomed and accepted.
  • Obtained a Quality Assurance score of 99% for the month of June 2014 (most recent). QA score consists of quality, productivity and dependability statistics.
Candidate Info
16
years in
workforce
10
months
at this job
BS
Marketing
20

Universal Customer Service Agent

Effectively accepted inbound calls to fulfill order request for doctors' offices, wholesales, sales reps, pharmacies and hospitals.

  • Addressed customer issues.
  • Provided cross departmental communication and collaboration to ensure complete and satisfactory resolution to all inquiries.
  • Successfully used customer account database to log all call information.
  • Familiar with Skinmedica, Botox, Juvederm, Voluma and other Allergan products.
Candidate Info
10
years in
workforce
8
years
at this job
Chemical

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!