Customer Service Agent Resume Samples

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Customer Service Agents assist with inquiries, complaints, orders, reservations and cancelations, among many other queries. They act as company gatekeepers and they need to have very good people skills. Those seeking to work as Customer Service Agents should emphasize in their resumes good communication abilities, patience, courtesy, problem-solving skills and computer literacy. The best resume samples showcase a high school diploma and even a degree in communication or similar fields although no formal education is compulsory to work as a Customer Service Agent.

Looking for cover letter ideas? See our sample Customer Service Agent Cover Letter.

1

Customer Service Agent

Facilitated ticket sales, passenger check-in, baggage, and special accommodations for 150+ airline travelers on a daily basis

  • Informed ticket holders of airline policies and procedures to ensure a thorough understanding of benefits and responsibilities
  • Resolved common and complex issues by determining the need of the customer and immediately offering favorable solutions
  • Managed the flow of traffic through airline terminal gates while communicating pertinent boarding announcements to guests
  • Collaborated with a network of service agents, crew members, and airport staff to discuss travel specifications and concerns
  • Aided patrons with transitioning from the terminal to the plane by ensuring the safety of connector bridge and loading section
Candidate Info
5
years in
workforce
2
years
at this job
BA
Fashion Merchandising
BA
Marketing
2

Customer Service Agent

Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

  • Assisted customers in the selection of products
  • Maintained contact and followed up on problems that required special handling
  • Provided marketing support by making outbound sales calls for special promotions
  • Recognized by customers who appreciated my extra efforts
  • Researched and responded to customer inquiries and explained transactions to their satisfaction
Candidate Info
1
year in
workforce
1
year
at this job
HS
High School Diploma
3

Customer Service Agent

Utilized SOE, SAP, and cross referencing to provide customer/ order fulfillment and lead times

  • Planned and executed onsite inventory management and stocking for 2000 products with multi-million dollar sales
  • Managed inbound and outbound products through the distribution channel
  • Ran daily inventory replenishments, stock alignment, and cycle counts to ensure warehouse efficiency
  • Travelled with the Shoe-mobile to provide superior service and relationships with customers
Candidate Info
7
years in
workforce
2
years
at this job
BS
Global Supply Chain Management
4

Specialty Pharmacy Technician Prior Authorization Customer Service Agent

Prepared clinical data for pharmacists to review and make a decision based on the presented case. Collected clinical information from doctor's offices, long term care facilities, and/or inbound requesting phone calls made by requesting doctor's offices.

  • Performed my daily tasks with a productive, quality controlled, HIPPA compliant, efficient manner to achieve the goals to get the correct information for the cases to be reviewed by the pharmacists.
  • Programmed guidelines for PAS (Prior Authorization System), prepared training manuals for management approval and then provided
  • SME (Subject Matters Expert) provides the team with instructive support to help insure quality assurance for the department.
  • Assisted with weekend and holiday schedules on an independent basis by insuring daily operations were completed such as the IRE,
  • Team member of appeals verification processing, requests for completion of follow up procedures, quality assurance, and CMS
Candidate Info
20
years in
workforce
8
years
at this job
GED
GED
Pharmacy Technician
5

Airport Customer Service Agent

Elevated passengers' flying experience by providing warm, friendly, efficient guidance of the check in and ticketing process

  • Utilized critical thinking and effective communication skills to solve problems during irregular flight operations
  • Regularly recognized for in-depth knowledge of Delta's previous in-house reservation system (DLterm)
  • Provided on the job training to new agents on the newly implemented reservation system (SNAPP)
Candidate Info
6
years in
workforce
5
years
at this job
BS
Computer Information Systems
6

Senior Buyer Customer Service Agent

Attended meetings, trade shows, conferences, conventions and seminars to network with people in other purchasing departments.

  • Purchased the highest quality merchandise at the lowest possible price and in correct amounts.
  • Conferred with staff, users and vendors to discuss defective and unacceptable goods and services and determined corrective action.
  • Monitored shipments to ensure that goods came in on time and in the event of problems, traced shipments and followed up on undelivered goods.
  • Studied sales records to determine correct inventory levels for replenishment
  • Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
  • Reviewed catalogs, industry periodicals, directories, trade journals, and Internet sites, and consulted with other department personnel to locate necessary goods and services.
  • Maintained and reviewed computerized and manual records of items purchased, costs, delivery, product performance and inventories.
Candidate Info
29
years in
workforce
8
years
at this job
BS
Business Marketing
7

Customer Service Agent

Used several systems to track customer's shipments and provided an estimated time of delivery.

  • Transferred calls to necessary departments to assist with customer's needs.
  • Assisted with resolving customer's complaints and concerns.
  • Responded to emails and other documentation for customer's packages.
  • Provided detailed information regarding transit routes and delayed packages.
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
8

Business Leasing Collection/customer Service Agent

Worked multiple business leasing portfolios from $5k to significant bank relationship portfolios of $100m that included technology, construction equipment, semi-trucks, medical equipment, office equipment, efficient energy equipment that had rigorous account audits.

  • Call center environment that required interactions with customers, multiple other departments, outside agencies, Key Bank managers and outside vendors
  • Maintained a high average for collection results and audits. Several audits with 100% pass results
  • Account review including reconciliation, invoicing, title or UCC verification, insurance, tax issues
  • Utilized Paynet, LexisNexis, credit reports and public records
  • Responsible for portfolio report given to upper management
  • Assisted with training within the department
Candidate Info
16
years in
workforce
7
years
at this job
9

Customer Service Agent

Answered an average of 60-100 incoming calls daily from Medicare members nationwide

  • Verified members medical and prescription benefits using specialized computer systems
  • Documented detail notes in our computer database (CCP, GCP, CI, Mentor)
  • Updated members demographic info using Customer Interface computer system
  • Interpreted medical insurance benefits and medical claims
  • Interpreted pharmacy insurance benefits and pharmacy claims
  • Processed members premium payments using online billing system
  • Provided excellent customer service skills
Candidate Info
3
years in
workforce
2
years
at this job
HS
Business / Accounting
C
Medical Billing & Coding
Administrative Studies
10

Customer Service Agent

Answer urgent and non-urgent phone calls from patients and take messages to relay to health care clients in accordance to HIPAA laws.

  • Make outbound telephone calls by contacting patients for a variety of patient outreach efforts.
  • Enter patient information into customized computer system for client records.
  • Speaking with Doctors and provide detailed information regarding a call with a patient.
  • Take detailed, critical, pertinent and relevant patient information to help expedite the providers response time to the patient.
  • Adhere to call center metrics and Quality Monitoring.
Candidate Info
7
years in
workforce
8
months
at this job
HS
High School Diploma

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