Customer Relationship Manager Resume Samples - Page 3

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Customer Relationship Managers are responsible for maximizing customer loyalty and business performance. Their main tasks are analyzing complaints, developing new Customer Care strategies and procedures, creating customer retention campaigns and motivating staff. Those looking to work as Customer Relationship Managers should emphasize in their resumes leadership, communication skills, problem-solving abilities, attention to details and solid Customer Care expertise. Based on our resume samples, a Bachelor's Degree in marketing or a related field is preferred by most employers.

For more information on what it takes to be a Customer Relationship Manager, check out our complete Customer Relationship Manager Job Description.

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21

Customer Relationship Manager

Managed the borrower's relationship throughout the entire delinquency resolution process, including any home retention and non-foreclosure liquidation

  • Reduce the turn-around time for processing MHA loans from 6 months to 45 days
  • Collaborated with business partners to develop program training and web base training, and facilitated monthly skill building sessions to provide consulting to the business leaders on best practices
  • Met and exceeded performance metrics goals every month
Candidate Info
10
years in
workforce
5
years
at this job
AA
Business Administration
22

Customer Relationship Manager

Responsible for managing the store's customer relationships - creating loyal customers for life.

  • Oversaw the "Get Connected" program, reaching out to customers and creating a personalized shopping experience.
  • Championed the store's social media, including training and managing a social media team to expand business.
  • Provided instruction and management of "Relationship Selling" throughout the store.
  • Ran the "Fashion Rewards" credit program, educating employees about the benefits of the program to increase volume for the store.
Candidate Info
9
years in
workforce
3
years
at this job
BA
English
23

Senior Customer Relationship Manager

Managed 64 strategic relationships with large commercial and industrial customer accounts

  • Linked products and services to address customers' business needs
  • Advisor for energy efficiency, demand response, and self-generation programs
  • Resolved customer inquiries related to service reliability, power quality, rates, metering, contracts, billing, and other customer service issues
  • Established effective relationships within PG&E to help facilitate solutions to increase customer satisfaction
  • Represented PG&E at local customer education events
  • Presented energy saving program information to commercial customers at PG&E workshops
Candidate Info
9
years in
workforce
5
years
at this job
BA
Communication Studies
24

Customer Relationship Manager

Served as the single point of contact and a trusted advisor during the modification process.

  • Managed a portfolio of customers through the default servicing cycle.
  • Worked as a liaison for the Short Sale and Deed-in-Lieu department.
  • Assisted peers with their caseload to ensure that work was completed daily.
  • Assisted manager's with callback escalations when needed.
  • Worked overtime when needed to ensure peers were meeting their deadlines.
  • Communicated difficult decisions and messages while maintaining customer relationships.
  • Reviewed modification documents with customers to ensure timely submission to underwriting.
Candidate Info
6
years in
workforce
1
year
at this job
BA
Communication
25

Customer Relationship Manager/ojt Coach

  • Coached a team of 5 associates towards improving their servicing processes and foundational skills
  • Qualified and assisted homeowners experiencing financial hardship towards achieving a loan modification
  • Analyzed requests in accordance with established guidelines and determined the appropriate courses of action
  • Exhibited high standards of customer service and ensured 100% satisfaction
Candidate Info
11
years in
workforce
5
years
at this job
BS
Finance
MA
Master of Arts
26

Customer Relationship Manager - Loan Origination and Servicing

  • As a default loans Bankruptcy Specialist, educated and assisted borrowers or designee with Loan Modifications, Repayment Plans, Forbearance, Short Sale, Deed-in-Lieu and Foreclosures.
  • Trusted advisor to a portfolio of 300+ loan originators, actively managed these accounts through inbound and outbound calls.
  • Analyzed and explained precisely the applicants’ account status, provided guidance, accepted loan payments and documented borrower, account systems.
  • Managed daily workflow, ensuring that all applicant activities and interactions were completed on time and within standards.
Candidate Info
10
years in
workforce
1
year
at this job
BS
Accounting
MA
Business Administration (mba)
27

Customer Relationship Manager

  • Average 60 percent month-to-month increase in new money collected each of 6 months on site so far.
  • Successfully added additional clients to existing portfolio each month.
  • Recognized as a top performer within first 90 days on the job.
  • Internally promoted within first 6 months based on product expertise.
Candidate Info
8
years in
workforce
11
months
at this job
Financial Economics

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