Customer Relationship Manager Resume Samples

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Customer Relationship Managers are responsible for maximizing customer loyalty and business performance. Their main tasks are analyzing complaints, developing new Customer Care strategies and procedures, creating customer retention campaigns and motivating staff. Those looking to work as Customer Relationship Managers should emphasize in their resumes leadership, communication skills, problem-solving abilities, attention to details and solid Customer Care expertise. Based on our resume samples, a Bachelor's Degree in marketing or a related field is preferred by most employers.

For more information on what it takes to be a Customer Relationship Manager, check out our complete Customer Relationship Manager Job Description.

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1

Customer Relationship Manager

[company name] is a startup which specializes in developing business to customer mobile apps. Tangled is currently conducting customer validation to get direct feedback and assess if the Platform as a Service (PaaS) is ready for wider marketing efforts.

  • Generated and closed 2 of the 5 sales leads required to start the customer validation process, by building a strong relationship with the clients.
  • Identified $959k app opportunity in the photography market, and $599k app opportunity in the dance market by sizing the market, collaborating with the entrepreneur, and evaluating the competitors.
  • Gathered 44 requirements by researching the dance market, speaking with instructors, and dance students.
  • Created 3 user stories and a proof of concept prototype as the product owner with input from the dance industry expert and Scrum team.
  • Decreased customer closing time by 50% by designing generic storyboards and user stories for all sales leads to reuse after conducting business process analysis sessions.
Candidate Info
10
years in
workforce
1
year
at this job
BA
Anthropology
2

North America Customer Relationship Manager

Managed Salesforce.com rollout for 1.5K sales users in North America. Interfaced with Global Sales Process and IT teams to develop or customize Customer Relationship Management (CRM) applications.

  • Met with executive leadership, gathering and addressing CRM business requirements.
  • Developed CRM training curriculum, instilling best practices for instructor led classes (Salesforce.com).
  • Led sales data collection and management processes, ensuring uninterrupted flow of reliable data from account; worked closely with account and key stakeholders to improve data visibility, accuracy, and frequency.
  • Conducted research to proactively identify trends and other relevant business insights, turning insights into actionable and quantifiable opportunities.
  • Assisted in spearheading rollout of SAVO Proposal Pro software and document repository, resulting in new streamlined process for creating proposals and repository for sales agents to refer to for product information.
  • Collaborated with team of specialists, driving Key Performance Indicators (KPIs) for CRM adoption and utilization.
Candidate Info
6
years in
workforce
2
years
at this job
BS
Human Resource Development
3

Customer Relationship Manager

Ensured superior customer experience by investigating and resolving inquiries and complaints in a timely and empathic manner.

  • Asked open-ended questions to assess customer needs.
  • Managed the account upon assignment, during imminent default, delinquency resolution through different programs like, Home Affordable Modification (HAMP), Unemployment (HAUP), Internal Modifications (IH), Settlements, and Alternative to foreclosure (HAFA) until completion.
  • Resolved assigned accounts through investigation, exhausting all options to prevent foreclosure.
  • Effectively communicated terms on loan modification agreements, settlements on liens, Deed in lieu, and short sale terms.
  • Effectively communicated with other team members and directed calls to appropriate individuals when other arrangements needed to be made on the spot.
Candidate Info
16
years in
workforce
1
year
at this job
4

CRM - CUSTOMER RELATIONSHIP MANAGER

Oversaw business and technical relationships and serve as single point of contact between assigned major clients. Managed core equipment and vender equipment at 57 customer locations. Addressed issues and concerns by being on-call 24/7.

  • Increased customer satisfaction rate from 78% to 95% by responding quickly to customer needs and developing relationships with the customer.
  • Exceeded Equipment Preventive Maintenance (PM) completion goal set at 97% to 100% by consistently confirming schedules with customer.
  • Surpassed Time and Material (T/M) goal set at $300K to $750K by proactively providing quotes on needed replacement materials.
  • Held weekly conference calls and quarterly on-site meetings with customers, identifying and addressing issues and concerns
  • Prioritized customers' requests, ensuring that all last minute requirements were met
Candidate Info
18
years in
workforce
9
years
at this job
AAS
Electrical Engineering
5

Customer Relationship Manager

Member of management team for Sprint Customer Finance Services, an escalation department of 175 people dedicated to resolving the most difficult customer concerns regarding payments, technical issues, fraud, contracts, and executive level complaints.

  • Conducted hiring process involving job fairs, pre-screening candidates, scheduling interviews, and making offers for employment.
  • Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements.
  • Executed departmental efficiency processes which positively impacted profitability and customer satisfaction.
  • Generated revenue by reducing fraud and servicing customers through analysis of their accounts, recommending changes, setting arrangements, and collecting payments.
Candidate Info
13
years in
workforce
13
years
at this job
BA
Bachelor of Arts
MA
Divinity
6

Customer Relationship Manager II

The Customer Relationship Manager (CRM) position requires expertise in managing more complex account relationships with emphasis on financial analysis and credit action. Also works in a relationship-based environment; manages relationships with the internal department, our customers, and business partners.

  • Served as a liaison to administrative areas within the bank, working with Litigation, Mediation, and Bankruptcy attorneys to convey information on a timely review.
  • Processed payments or advise customer of other payment options resulting in a recovery of 60k
  • Monitored document imaging systems to ensure that documents are accurate, complete and in compliance with information protection, privacy and security policy procedures.
  • Implemented procedures to meet production deadlines, successfully executes service level agreements and comply with regulatory requirements.
  • Consistently ranked at top 10%
Candidate Info
6
years in
workforce
8
months
at this job
BS
Political Science
7

Customer Relationship Manager

As the Customer Relationship manager was the primary point of contact for Fortune 500 and mid-size clients. Provided the overall management of the client relationship including identification of business challenges, monitoring of talent search, project progress and troubleshooting. Collaborated with clients, recruiters and project team members to ensure project success. Maintain an excellent rapport with clients via regular status reports for the duration of the engagement. Committed to total client satisfaction the objective is always to minimize client risk and increase cost-efficiencies.

  • Established relations, negotiated staff augmentation and responses to project RFPs with AT&T, Merck, Vonage and the Board of Education.
  • Instituted high quality standards that achieved highest rating for TRC at Vonage for fulfilling the most Contractors and right to hire candidates.
  • Launched an efficient on-boarding process and created a forum/community amongst TRC Contractors to facilitate collaboration and ensure speedy learning process to minimize disruption and cost to client.
Candidate Info
51
years in
workforce
3
years
at this job
C
Sales
BS
Business Administration
8

Senior Account Manager/customer Relationship Manager

Promoted to senior account manager of 180 day past due accounts. Maintained quality customer service and meets and exceeds monthly goals. Led a team of 5 reps to meet monthly goals and expectations. Exemplified the second-to-none customer service.

  • Exceeded the required productivity goals of 85%
  • Conducted team building to increase morale and motivate team members to reach the goals of the organization
  • Held team meetings with other staff members to review productivity goals
  • Developed strategies and worked directly with management to develop new strategies to reach goals.
  • Participated in community involvement organizations such as Relay for life and Read across America
Candidate Info
11
years in
workforce
10
years
at this job
Early Childhood Education
9

Customer Relationship Manager

Managed portfolio of 800 at risk/delinquent accounts on average per month

  • Analyzed financial information and loan standing to determine appropriate course of action to reduce investor/corporate loss
  • Presented and educated customers with treatment options such as modification, liquidation, forbearance and repayment plans
  • Managed team of 15 employees while manager is away from office
  • Mentored, coached and developed new hires as well as low performers
Candidate Info
6
years in
workforce
2
years
at this job
BA
Communication
10

Customer Relationship Manager

Leads inside sales division for a regional talent solutions firm. Heads lead generation, sales strategy implementation, and execution of inside sales process. Reports and works directly with division president on direction of inside sales.

  • Developed current workflow process for lead generation, which has led to new revenue generation of $250K in service level agreements.
  • Devised the inside sales calling plan which created efficiency in conducting calls and the process behind campaign selection.
  • Oversees lead tracking software and Sugar CRM technology, and improved use, which has eliminated manual tracking of lead progression.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Communication Studies

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