Customer Relations Specialist Resume Samples - Page 3

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Customer Relations Specialists develop strong and trusting relationships with company clients. Essential duties highlighted on a Customer Relations Specialist resume example are solving customer issues in a timely manner, managing customer calls, maintaining business documents, handling customer accounts, and developing sales incentive programs. Successful resumes in the field make display of skills like customer focus, problem solving, attention to details, reporting, effective communication, and conflict resolution. Employers choose candidates with some college education and customer relations experience.

21

Customer Relations Specialist

Serve as a liaison to cultivate stellar customer relations and effectively communicate with Physicians, Patients, and Distributors to assist with establishing a global market presence in the orthopedic medical device industry.

  • Designed and managed Cartiva's Physician Referral Directory
  • Create and manage Daily Implant Tracker to develop comprehensive US sales analytics
  • Conduct weekly cost analysis to calculate ASP and utilize accurate sales forecasting techniques
  • Manage Physician and Distributor online Cartiva SCI education certification
  • Manage, track, and analyze sales efforts within assigned territories
  • Assist management with establishing national market presence
  • Coordinate logistics encompassing marketing materials for Tradeshows and Distributor/Physician Training
  • Collect financial data to prepare and assist Controller with Invoice statements and accounts receivable
  • Assist completion of New Vendor documentation for hospital compliance
Candidate Info
10
years in
workforce
11
months
at this job
BA
English Language & Literature
MA
Business Administration
22

Customer Relations Specialist

  • Manage high volume of customer calls to ensure excellent customer service and satisfaction.
  • Handle all financial bookkeeping and data entry.
  • Responsible for ordering products; ensure correct merchandise is shipped.
  • Assist in developing sales and marketing initiatives.
  • Resolve customer issues in accurate and timely manner via phone, email and chat.
  • Maintain and update documents related to customer accounts and business reports.
Candidate Info
7
years in
workforce
2
years
at this job
23

Customer Relations Specialist (imports)

  • Currently acting as a key point of contact (DHL agent) for special account customers with heavy interaction.
  • Process arrival notifications/delivery orders in a timely manner and provide accordingly to our brokerage department.
  • Proactively keep customers informed on shipment status, any exception status and provide intermediate updated on incident solutions. Provide any spot quotes as needed and approvals from customers.
  • Proactively handle any customer's inquiries or customer requests with regards to any re-routing requests.
  • Take and handle any customer complaints, solves or look for root of cause of customer complaints and take corrective action best interest of our customers' needs and expectations.
Candidate Info
11
years in
workforce
3
years
at this job
English And Spanish
24

Customer Relations Specialist

  • Identify Primary Care Physicians for Customers without a PCP.
  • Document and help resolve patient/visitor complaints by directing them to the appropriate leader.
  • Visit Sinai Medical Group Clinics on a monthly basis to help uninsured patients get covered and insured patients with their manage care selection.
  • Work with referring physicians to navigate the Sinai system to ensure that they along with their patients have a wonderfully seamless experience
  • Assist with special projects for different departments to achieve their goals, i.e. Health Risk Assessment and Sinai Medical Group No Show reduction PIE project
  • Visit inpatients on the floors on a daily basis to ensure they are up to date on their manage care selection and assist them with scheduling follow up appointments
  • Answer all Incoming calls that come into the call center. Make 50 outgoing calls a day to patients to see if they need assistance with getting health coverage, follow up appointments with primary care doctor or specialist, transportation and prescriptions after being discharge from the hospital. Also call patients to remind them of their upcoming appointments
  • Evaluate daily metrics
Candidate Info
9
years in
workforce
3
years
at this job
AS
Business Administration
25

Customer Relations Specialist

  • Answer all calls in a professional, polite manner, ensuring proper etiquette and timeliness of response.
  • Process all new patient referrals as assigned.
  • Obtain all documents and additional information necessary to enter patient demographics, insurance information and patient notes into company program.
  • Make any data corrections as necessary in company program.
  • Distribute new patient referrals upon completion of data entry to appropriate staff/departments for continued processing.
  • Communicate with sales force and management; interact with external and internal customers in an appropriate and professional manner.
  • Performs special projects and other duties as assigned.
Candidate Info
10
years in
workforce
10
months
at this job
Medical
26

Customer Relations Specialist

  • Work with underwriters to manage customer accounts
  • Make critical assessment and recommend course of action for policy changes for cost effectiveness to customer and organization
  • Provide official insurance quotes and create binding agreements and documents
  • Create high quality customer interactions by offering creative solution that solve both customer and agent problems
  • Ability to work in high energy fast paced environment while delivering high quality exceptional service
  • Solve insurance needs of agents, internal and external customers
  • Handle inbound call volume
Candidate Info
8
years in
workforce
8
months
at this job
AA
Liberal Arts
BS
Exercise Science & Wellness
27

Customer Relations Specialist

  • Ensure the timely and accurate entry of all account orders on a daily basis
  • Partner with account executives and other departments in regards to orders
  • Open new accounts utilizing SAP platform and verification of account information
  • Support the organization by answering customer questions and concerns, through a variety of communication channels
Candidate Info
11
years in
workforce
9
months
at this job
Health Care Administration
28

Administrative Assistant, Customer Relations Specialist, Greeter/receptionist

  • Upholding store deposits and filing daily paperwork.
  • Maintain utmost discretion when dealing with sensitive topics Manage travel and expense reports for department team members
  • Typed documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
  • Assuring excellent customer satisfaction and exceeding [company name] standards for "customer satisfaction" reviews while pushing for award winning acts in the store
  • Opened, sorted, and distributed incoming messages and correspondence
  • Greeted visitors and determined to whom and when they could speak with specific team members
  • Advised customers on present and future service for their vehicles
Candidate Info
10
years in
workforce
8
years
at this job
29

Customer Relations Specialist

  • Maintain SalesForce database with company contacts, sales and opportunities.
  • Solely responsible for managing incoming and outgoing deliveries.
  • Serve as a liaison between vendors and company.
  • Respond to customer inquiries and resolve customer disputes via telephone and email.
  • Coordinate travel arrangements for company personnel.
Candidate Info
3
years in
workforce
10
months
at this job
AA
Psychology
BS
Psychology
30

Customer Relations Specialist

  • Attract potential customers by assisting with inquiries regarding natural gas services & relaying the benefits of services
  • Issue orders for gas services (Turn Ons, Turn Offs, Reconnects, Meter Sets & Transfer of Services)
  • Addressed billing and credit inquiries
  • Listened to customers' needs and concerns to help with solutions
  • Ensure safety around the work place for myself as well as other employees
  • Perform administrative & clerical functions such as general typing to document accounts
Candidate Info
6
years in
workforce
2
years
at this job
BS
Business Administration
Accounting

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