Customer Relations Specialist Resume Samples - Page 2

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Customer Relations Specialists develop strong and trusting relationships with company clients. Essential duties highlighted on a Customer Relations Specialist resume example are solving customer issues in a timely manner, managing customer calls, maintaining business documents, handling customer accounts, and developing sales incentive programs. Successful resumes in the field make display of skills like customer focus, problem solving, attention to details, reporting, effective communication, and conflict resolution. Employers choose candidates with some college education and customer relations experience.

11

Office Manager and Customer Relations Specialist

  • Manage the office work flow including purchase of office supplies, answering incoming calls, responding to general emails and troubleshooting IT issues
  • Administrative and marketing duties including sending e-marketing campaigns and coordinating the distribution of large mail outs
  • Handled all outgoing and income shipments for EBay store
  • Provided high-quality customer service to optimize customer purchasing.
  • Investigated and resolved customer complaints or issues to strengthen brand reputation and grow customer retention.
Candidate Info
12
years in
workforce
4
years
at this job
BA
Psychology
12

Customer Relations Specialist

  • Communicated frequently with customers on updates, information, and concerns
  • Anticipated customer needs and identified any issues to determine best applicable action for resolution
  • Answered all calls in a professional and polite manner using proper etiquette with timely responses
  • Made any data corrections as necessary in company operating systems
Candidate Info
13
years in
workforce
2
years
at this job
HS
High School Diploma
Business
13

Customer Relations Specialist / Appeals & Grievances

  • Assist members and providers with claim, benefit and eligibility issues
  • Appeals & Grievance Scrubbing Team. Reviewed cases on a daily to meet member satisfaction with research, working close with other departments, contacting providers or other entities for a resolution. If the case did not meet A&G guidelines feedback was provided to the associates
  • Trained in all lines of business, including On and Off Exchange plans, Medicare COB and Medicare Supplemental plans.
  • Trained with ABS, OMNI, EXP MACESS, LOTUS NOTES, API systems.
  • HIPAA captain for the team (made sure private client information was put away in files etc.)
Candidate Info
15
years in
workforce
9
years
at this job
HS
High School Diploma
AA
Associate of Arts
14

Customer Relations Specialist

  • Manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
  • Resolve customer issues that range from technical troubleshooting, to how-to questions, to unique circumstances that come up with a specific offer
  • Resolve customer issues in a timely and consistent manner
  • Meet daily individual and team resolution targets by managing time and productivity expectations
  • Stay current with knowledge of internal ticketing system, customer portals, back-office databases, [company name] redemption procedures, and specifics around different types of [company name] features
Candidate Info
4
years in
workforce
1
year
at this job
15

Customer Relations Specialist

  • Provide renowned Customer Service
  • Demonstrate effective handling of internal and external Customer inquiries/complaints
  • Develop suitable responses to correspondence from internal and external Customers with a heavy emphasis on complaint resolution
  • Establish good judgement to analyze specific problems and choose suitable solutions
Candidate Info
15
years in
workforce
2
years
at this job
BA
Bachelor of Arts
16

Bilingual Customer Relations Specialist

  • Provide friendly, caring and professional customer service to customers in North and South Carolina in a fast-paced, technology-driven environment.
  • Effectively handle difficult customer service situations while keeping a balance on customer's needs and business needs.
  • Maintain high level of call productivity, while meeting call volume and customer service quality guidelines.
  • Handle a high volume of customers calls and a variety of requests, issue orders for service and emergencies and assist with credit inquiries while maintaining accuracy guidelines.
Candidate Info
2
years in
workforce
1
month
at this job
17

Customer Relations Specialist

  • Extensive new contract processing with new companies for sales department
  • Set up for all employees company access (id badges, secured areas, parking areas, ordered uniforms as needed)
  • Overseer for training for new/existing employees
  • Revised system for updates or corrections for security
Candidate Info
15
years in
workforce
9
years
at this job
HS
High School Diploma
Certified Customer Service
Cosmetology
18

Customer Relations Specialist/caseworker

Healthy Start Caseworker

  • Facilitated health insurance applications for consumers during open enrollment.
  • Provide support services to individuals and families seeking assistance coordinating and accessing health care services, public insurance programs, community resources and support services by performing the following duties
  • Assisted the large spanish speaking community in their needs with applications and verifications.
  • Maintain up-to-date program specific client database to track all required client information and activity.
Candidate Info
2
years in
workforce
1
year
at this job
Paralegal
Nursing
19

Export Airfreight Customer Relations Specialist (contractor)

  • Main contact for Seattle Air Export International service
  • Managed and maintained professional phone/customer service skills. Act as key contact for International Air shipments for Seattle based customers
  • Effectively built relationships with customers, service providers, and colleagues worldwide through email, telephone and in person
  • Responsible for dispatching pickup orders to cartage companies and booking of shipments with air carriers
  • Processed International Air shipments as well as processed orders for handover to operations for Air Export shipments
  • Proactively informs customer on shipment status and exceptions by tracking and tracing using internal software and systems
Candidate Info
16
years in
workforce
7
months
at this job
BA
Business Administration
20

Customer Relations Specialist II

Plan, direct and coordinate the storage and distribution of products for Automotive OEM Accounts.

  • Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
  • Build and maintain a good business relationship with clients by providing prompt and accurate service so as to promote customer loyalty and satisfaction.
  • Responsible for data integrity of reports being submitted and data being entered within the customer specific programs.
  • Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL’s, DLC’s, rework instructions and shipment schedules.
  • Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
Candidate Info
17
years in
workforce
2
years
at this job
BS
International Business

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