Customer Care Representative Resume Samples

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Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. They may often give instructions by phone and besides performing clerical tasks, they also assist in sales. Based on our resume samples, the most sought-after assets in a Customer Care Representative are communication abilities, patience, a friendly personality, problem-solving skills and basic computer competencies. No formal education is required, although resumes displaying a Bachelor's Degree may be preferred by some employers.

For more information on what it takes to be a Customer Care Representative, check out our complete Customer Care Representative Job Description.

Looking for cover letter ideas? See our sample Customer Care Representative Cover Letter.

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1

Customer Care Representative

Responded to customers queries regarding their health care debit cards and transactions including specific card usage, decline reasons, and lost/stolen card replacements and ordering additional cards.

  • Implemented new software which helped to facilitate smoother card transactions for customers and provided them with how to functionally use their cards online.
  • Investigated complex issues including those that cannot be dealt with during the first call and contacted customers with resolutions, disputed transactions, fraud, double payments, and other card related issues.
  • Conducted routine maintenance activities on the card record including activation, demographic changes, and promoted use of self- service functionality by informing callers of its availability and capabilities.
  • Took escalated and supervisor calls, trained and mentored new and temporary employees especially during open enrollment.
  • Helped customers enroll in new health care programs and obtain their cards and membership information.
  • Provided excellent customer service to both staff and customers, and performed other duties as defined by the Manager and Director.
Candidate Info
16
years in
workforce
6
years
at this job
BA
Management, Tourism And Recreation
BS
Health Care Administration
2

Customer Care Representative

Created Standard Operating Procedures used in accurately monitoring clients we received positive contact with that were wounded in action.

  • Performed as the Lead Customer Care Representative for the call center.
  • Monitored phone, fax, and electronic database systems for incoming customer inquiries and responded in a timely manner via telephone, email, or in writing.
  • Performed daily outreach calls to clients to verify information, received update on recovery process, and to offer or give any assistance needed.
  • Created several spreadsheets in order to accurately track the progress and contact made with clients.
  • Updated tracking system with current information for each client.
Candidate Info
6
years in
workforce
1
year
at this job
AA
Business Administration
BA
Business Administration
3

Customer Care Representative

Answered a high volume of calls from the citizens of Dallas County, regarding both business and personal property tax.

  • Calculated tax levy when needed
  • Researched discrepancies in tax bills and motor vehicle information
  • Assisted with the registration of customers as well as businesses vehicle registration.
Candidate Info
10
years in
workforce
2
years
at this job
HS
High School Diploma
4

Customer Care Representative

Provided comprehensive, timely, and professional written/verbal correspondence, customer services sales, sales referrals, and problem resolution for First National customers.

  • Supported the enhancement of customer retention, satisfaction, revenue, and profitability objectives of First National.
  • Updated accounts using a computerized database.
  • Processed balance transfer.
Candidate Info
3
years in
workforce
1
year
at this job
AS
Media Performance
5

Customer Care Representative

Answer an average of 70 calls per day while simultaneously processing changes on policies and updating contact history and call logs

  • Ranked in the top 10% of Customer Service Representatives for average call handle time (exceeding expectations)
  • Meet and exceed quality expectations for all policy inquiries and changes
  • Maintain all underwriting guidelines while processing changes in an efficient manner and educating customers on all insurance products
  • Attained the highest available customer satisfaction ranking for all four quarters
  • Work with The Employee Advisory Council to develop guidelines and materials to assist employees in managing their career paths within The Hartford
Candidate Info
6
years in
workforce
2
years
at this job
AS
Hotel And Restaurant Management
BS
Events Management And Hospitality
6

Senior Customer Care Representative

Maximized revenue from reduction in errors through coaching, supporting and mentoring reservations staff

  • Reduced and recovered financial loss by employing strong negotiating skills
  • Improved client satisfaction by effectively resolving vendor service and billing discrepancies
  • Built and maintained brand loyalty by effectively leveraging Preferred Supplier relationships
  • Provided high quality and responsive support to clients in a sales environment
  • Conceptualized and implemented error reduction program through coaching and mentoring
  • Prepared and presented resolution and cost savings reports to management
  • Improved client experience by researching, resolving and responding to inquiries
  • Communicated research findings and resolution to clients through written correspondence
  • Improved client-vendor relationship by serving as liaison
Candidate Info
14
years in
workforce
3
years
at this job
BBA
Managerial Sciences
7

Customer Care Representative

  • Resolved over one hundred and sixty-five customer problems on a daily basis, by providing up to date, accurate and appropriate information.
  • Updated CMR (Customer Management Relation) systems for each interaction for building relationships with clients and providing a link for the next interaction.
  • Provided customer feedback to management for improvement.
Candidate Info
5
years in
workforce
6
months
at this job
HS
Accounting And Finance
C
Certificate
Accounting
8

Field Service Department - Customer Care Representative

Responsible for vinyl and wood window warranty claims, representative for distributors and retail customers.

  • Maintained replacement parts inventory, scheduled service calls, ordered vinyl sash and windows from outside vendors, and completed accounts payable invoices.
  • Managed cases from open to close without supervision to ensure successful business.
  • Created quotes and order entry for outside sales.
  • Compiled monthly department cost report.
  • Well-versed in Caradco's Titan System.
  • Earned a few "Star Performer" recognitions through customer comments.
Candidate Info
61
years in
workforce
17
years
at this job
Accounting
9

Customer Care Representative

Provided outstanding phone support for account holders with questions about their wireless services.

  • Assisted customers with advanced wireless product support based upon their needs via incoming call center phone queue.
  • Handled customer questions, complaints, billing inquiries, change rate plans and features as requested.
  • Assisted customers with resolving problems with wireless devices and other troubleshooting procedures.
  • Offered alternative solutions where appropriate while trying to retain customer's business.
  • Handle 3-4 live chats at one time-OLAM unlocks, password resets, log in, feature additions, rate plan changes, and much more.
Candidate Info
13
years in
workforce
12
years
at this job
AS
Associate of Science
AS
Business Information Systems
10

Customer Care Representative

Engage in daily functions of specialty department interfacing with high-volume client base within highly-pressurized environment.

  • Fulfills client requirements as needed for international travel plans, increased usage of communication devices, and/or suspension of plans.
  • Fosters highly motivated environment for all team members.
  • Provides expertise on benefits of product and service offerings.
  • Utilizes troubleshooting guides and Tier I processes on calls that require immediate technical assistance.
  • Rapidly promoted to Senior Representative within six months of role due to outstanding customer service skills.
  • Recognized for cultivating collaborative practice-sharing environment mentoring and coaching team members on standardized processes.
  • Achieved highest status calls and dollars per hour.
Candidate Info
2
years in
workforce
2
years
at this job
BFA
Bachelor of Fine Arts

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