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Additional Customer Service Resume Samples
Customer Care Executive Resume Samples
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0-5 years of experience
Established XM Satellite Radio service accounts for new customers, providing details of available plans and equipment.
- Resolved billing and service issues including resetting and/or refreshing customers' radio signals to reactivate service.
- Achieved 90%-100% scores for first-call resolutions, surpassing 80% quality target.
- Promoted additional XM Radio services and equipment.
6-10 years of experience
Assisted the centers hiring manager with new hire process
- Evenly distributed assignments among the team daily
- Evaluated the daily work load for each individual
- Prepared and maintained productivity reports and spreadsheets
- Communicated through the mediation process with the FCC, Better Business Bureau and multiple State Attorney General Offices on behalf of Cingular Wireless-AT&T Mobility
- Negotiated and resolved executive complaints, billing inquiries and customer questions with a high degree of courtesy and professionalism
- Reconciled open accounts according to compensation/finance guidelines
0-5 years of experience
Participated in the development of the Customer Care department for the Northeast region by creating processes and procedures that ensured consistent, quality service.
- Trained and managed new hires for the department; provided weekly status updates to upper management via meetings and written reports.
- Collaborated with the sales team to close deals by endorsing the company's customer service program.
- Used proficient persuasion skills to entice existing customers to purchase new products and services.
0-5 years of experience
- Managed relationships with hotels by providing high levels of customer service and account
- Acted as a main point of contact with hotel, verifying guest information as needed
- Communicated any development in service, products, website, or systems
- Answered any incoming questions from customers (system, reservations, etc) also completed
- Ensured timely follow ups with hotels and provided feedback
0-5 years of experience
Received incoming sales calls, closed sales, faxed or emailed customers confirmations.
- Received customer care calls, handled billing and technical issues
- Created and Maintained the customer care training manual, trained new employees
- Charged credit cards and government credit cards, issued credits, handled government accounts pertaining to international phone service, assisted with collections for government and retail customers
0-5 years of experience
Handle incoming requests from customers and ensure that issues are resolved accurately.
- Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction.
- Determine appropriate courses of action to ensure result is a win-win and documents interaction through contact tracking.
- Provide accurate product information and serving as a knowledgeable resource to customer.
- Meet and exceed monthly performance objectives including call quality, attendance, punctuality, adherence and call handle time.
- Balance needs of customers while balance internal business requirements for productivity and performance - Takes 300 to 800 calls a week, meets sales percentage every month for past year.
- Leads 12 representatives as Communication and sales Captain.
0-5 years of experience
Generated soft collections and verified calls.
- Provided product information to new and existing consumers.
- Researched customer dispute cases and forwarded results to related departments.
- Trained new employees.
0-5 years of experience
Demonstrated technical/billing excellence and understanding of cable television services features and resolution in order to communicate information effectively to the customer in language appropriate to customer's level of understanding.
- Responsible for maintaining positive and timely interactions in Icoms, cable data, ETE, and CSG to avoid unnecessary truck roles.
- Accurately assessed and escalated complex technical issues in order to help track outages and other service problems for all lines of business.
- Provided support to new hires by mentoring the Broadband Prep
- Proficient in all billing platforms.
- Actively participated and set up activities in order to motivate team work.
0-5 years of experience
Assist customers with entering and tracking orders, returns and replacements
- Handle customer complaints and concerns
- Use SAP daily for multiple transactions; such as data entry, ordering, credit and debit of accounts
- Inform customers of discounts and/or promotions on products while ordering
- Work under deadlines in a fast paced environment, while still maintaining precision and accuracy (99% accuracy rate)
- Build and maintain business relationships with customers and Account Managers
- Mail invoices
0-5 years of experience
Performed tasks related to answering customer inquiries received via telephone, or through applications and correspondence.
- Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
- Provided effective and consistent technical support to clients.
- Implemented technical changes to client accounts.
0-5 years of experience
Received and make calls based on the issues or new development
- Updated Clients on the current status of our goods and services
- Opened and Renewed Internet account for clients
- Sent mails to clients to remind them of their account expiration period
- Managed reception and educated clients for service rendered
0-5 years of experience
Schedule and Dispatcher
- Coordinated 9 Engineers daily schedule by geography and skill.
- Worked within approved guidelines to approve or deny schedule changes such as requests and vacation requests.
- Prepared and filed reports with internal customers.
- Ensured cash collection targets were met each month.
- Monitored overdue accounts.
- Contacted customers regarding overdue accounts to settle balances.
- Managed customer complaints.
- Handled all customer complaints and maintained precise documentation.
- Served as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
0-5 years of experience
Field incoming calls and email requests with a range of customer inquiries or complaints
- Strive for one call resolution for customer reservations and complaints, including credit requests
- High use of interpersonal skills to aid in conflict resolution between customer and hotelier
- Follow up contact with customer to ensure conflict resolution
- Increase the customer experience by providing information on new rate plans and services through upselling opportunities
- Outbound dialing campaigns to secure new customers with development of new accounts
10+ years of experience
Customer Account Agent for outside sales representatives and their direct sales teams. Order entry of product that was purchased at personal sales parties.
- Take incoming calls from customer who had purchased merchandise and need assistance with product details and/or return information for either defective or unwanted merchandise
- Occasionally modeled merchandise in company brochure
- Coordinated customer services representatives schedules regarding lunches and break for a team of 6 to 8 agents
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
0-5 years of experience
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding services offered.
- Maintain strong knowledge of assigned products/markets and the applicable state and federal regulations.
- Responsible for call disposition or compiling and generating reports as required.
- Professionally handle incoming inquiries from customers and providers regarding Medicaid
0-5 years of experience
- Participated in direct phone interaction with customers to address service issues
- Maintained high customer satisfaction and quality scores while executing efficiency goals, adhering to strict schedules, and operating within attendance guidelines
- Listened and resolved customer questions while reviewing multiple computer systems.
0-5 years of experience
- Provided excellent customer service between customers and hoteliers in regards to an online reservation and to meet customer expectations and satisfy customer and hotelier needs.
- Received incoming phone calls from customers to assist with creating a new reservation or questions of how reservations are to be made online.
- Received incoming phone calls and performed outgoing phone calls to assist with unsatisfactory queries that were informed of from customers.
- Contacted customers and hoteliers via email to assist with resolving customer complaints within a timely matter.
- Assisted customers and hoteliers with canceling, modifying, and verifying a reservation.
- Previous call center experience of one year.
10+ years of experience
Performed all aspects of customer support, including answering telephones, coordinating special promotions.
- Extreme troubleshooting and providing details for products and services.
- Fully skilled in their computer system ACSR TTS, Grand Slam, Auspice and Cadm which is used for all these functions.
- Took escalated calls in the former Advanced Resolution team, and handled some retention calls.
- Met and exceeded all performance goals to date.
0-5 years of experience
Maintaining a good relationship with hotels and clients by providing high levels of customer service and account manager support
- Providing excellent levels of customer service to resolve hotel and costumer queries, both over the phone and via web chats, emails.
- Resolve any issues or complaints that have been detailed on the incoming guest review.
- Making hotels reservations, and answering all customers and hotels concerns, and worries
- Translating documents and emails (French-English)
0-5 years of experience
Answer telephones; determine nature of call and direct caller to appropriate individual or department.
- Receive inquiries and release information in accordance with established policies and procedures.
- Maintain a current file/listing of Customers by name, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Greet visitors. Direct to appropriate department, with tact and courtesy in a professional, positive manner.
- Receive, sort, and distribute mail as directed.
- Operate computer, copier, office machines, etc., as directed.
- Demonstrate respect and compassion in every interaction.
- Conduct oneself with the highest degree of honesty and integrity in every interaction
0-5 years of experience
- Product consultant and salesman as well as billing consultant
- Met or exceeded company sales goals from September 2003 - November of 2003
- Top salesman of the month for 12/2004, 03/2004, 04/2005, 09/2005, 03/2006
- Received numerous awards and prizes from HBO, Showtime, Starz and Cinemax for exceeding the sales expectations of packages containing their premium channels
0-5 years of experience
Provided optimum customer service in an establishment (car dealership) that serves 25 - 35 patrons during business hours.
- Supervised staff.
- Oversaw works of secretary, personnel assistant etc.
- Explained workers about job rules and regulations, official leave etc.
- Conducted personnel interviews.
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support
- Act as main point of contact with hotels verifying guest information as needed
- Communicate any developments in service, products, website, or systems
- Answer any incoming questions from customers
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
- Provide guidance to hotels in utilizing and optimizing the internal systems
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
0-5 years of experience
- Provided cable television to majority of the east coast area.
- Assisted customers with answers to billing inquiries.
- Restored cable television to customers with technical issues by assisting in step by step
- Collected payments over the phone.
- Used the internet and intranet to help explain detailed information to customers.
- Used e-mail and multi-line phone system to transfer information about complex accounts to management team or to the correct department if the call was incorrectly routed to the incorrect office.
0-5 years of experience
Inbound, High volume call center receiving approx. 90-100 calls daily
- Effectively followed sales pro process to recommend services to new and existing customers, including retention offers
- Assisted with billing inquires, payments and adjustments
- Listened, empathized and worked out ptp arrangements based on account eligibility
0-5 years of experience
Providing guidance to hotels in utilizing and optimizing Extranet
- Managing relationships with hotel by providing high level of customer service
- Serving as an intermediate between hotels and customers
- Answering any incoming requests and questions from customers
- Acting as a liaison with the appropriate departments in order to resolve problem or obtain necessary
- Ensuring timely follow up with hotels provided through feedback
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support;
- Act as main point of contact with hotels verifying guest information as needed;
- Communicate any developments in service, products, website, or systems;
- Answer any incoming questions from customers (system, reservations, etc.);
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible;
- Provide guidance to hotels in utilizing and optimizing our systems;
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support;
- Ensure timely follow up with hotels provided through feedback;
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed;
- Ensure that all administration is completed as required.
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support
- Act as main point of contact with hotels verifying guest information as needed
- Communicate any developments in service, products, website, or systems
- Answer any incoming questions from customers (system, reservations, etc.)
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
- Provide guidance to hotels in utilizing and optimizing our systems
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
- Ensure timely follow up with hotels provided through feedback
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
- Ensure that all administration is completed as required
0-5 years of experience
- Maintaining and updating outbound call logs and reports by assigned region and referrals
- Planning and placing high volumes of calls and maintaining activities according to established timescales.
- Monitoring and generating reports on post discharge activities and providing relevant management information.
- Continuously evaluating and identifying opportunities to drive process improvements that positively impact customer experience.
- Promoting good customer relations and satisfaction through telephone handling skills.
0-5 years of experience
- Upheld standards set for quality work and hourly productivity
- Made/received calls from guests and hotels to resolve concerns, complaints, and requests
- Modified, created and canceled existing reservations
- Assisted as a subject matter expert in a training class and was shadowed by new hires
0-5 years of experience
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
6-10 years of experience
Lead team of employees in daily call center operations.
- Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.
- Provide employees with tools to maintain and increase service levels for customers. Work closely with other departments on daily/weekly/monthly sales and service statistics.
- Assist customers with billing/credit issues and approve appropriate adjustment.
- Assist customers having technical problems with their device bringing them to a resolution
- Sell goods and services to new customers and upsell existing customer platform
- Instrumental improving customer satisfaction, ratings through suggestion, development and implementation of new coaching procedures.
- Assist with increasing employee knowledge by development and product awareness activities.
0-5 years of experience
- Handled successfully all the Customer Queries and Business Requirements.
- Worked efficiently and smartly to quote the best deal in Specified time frame given by the Customer.
- Dealt with all kind of Live Scenerios and deal with 100% accuracy.
- Dealing with Business Clients and Underwriters overseas online and keep updating the team about all the new aspects.
- Worked with trainers from UK and got appreciations for the work done as a team player.
- Always worked as a team player and get the appreciation for the team and company.
0-5 years of experience
Co-ordinate with Insurance Companies and Customers/Members and provide information and details as sought by them about the claim status and settlement details.
- Settlement of the claims. Maintain the turnaround time for the claim process.
- Handling Floating fund - arranging the funds from the Regional office
- Coordinating for quarter TPA Fees
0-5 years of experience
Respond to customer queries through Voice providing technical support for Internet based products like Home and corporate internet connections, Broadband connection, VoIP product - Way2talk and Public Internet access I way.
- Respond to email queries related to MYPOINTS - an online rewards program for shopping through the internet.
- Supervise executives and act as the sole in-charge for Voice and mails at nights, handling escalations, generating productivity, quality, CRM and MIS reports.
- Train & Mentor Executives.
6-10 years of experience
Serve as subject matter expert in operations and policies, and provide leadership
- Oversee work of and train one or more Customer Service Representatives
- Processing customer loan applications
- Answering customer inquiries regarding loan and product offerings
- Assist in the daily upkeep up of store premises and opening and closing of the store
- Participate in roadside marketing as needed. Provides expert level troubleshooting and customer service education for web connectivity issues including: Browser, Email, Webpage, Firewall and Router
- Provides skilled analyses of hardware, software, operating systems, and modem functionality issues
- Make appropriate product and service recommendations centered on facilitation of mutually beneficial customer and employee's relations.
0-5 years of experience
Helped Customers of automobile Club whenever they are struck on the Highways and City Roads
- Was involved locating the members Location using Google Maps
- Provided Assistance to all the customers by sending Help with a towing Truck
- Used to handle Membership transactions like Payments and Refunds
0-5 years of experience
- Provided strong understanding and enthusiasm around technology especially around [company name] products and services.
- Sold and engaged new and existing customers in a high quality experience which enables them to make informed purchase decisions.
- Provided superior customer service with all customer interactions
- Processed payments and equipment transactions in order to maximize the customer experience
- Work in a fast, high volume environment and maintain a positive I can do attitude.
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support.
- Act as main point of contact with hotels verifying guest information as needed.
- Communicate any developments in service, products, website, or systems.
- Answer any incoming questions from customers (system, reservations, etc.).
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible.
- Provide guidance to hotels in utilizing and optimizing our systems.
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
- Ensure timely follow up with hotels provided through feedback.
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed.
0-5 years of experience
Conducted troubleshooting tasks to resolve technical cable issues
- Assisted customers with setting up cable, internet, and phone
- Upgraded customers with new products and services
- Handled escalated calls efficiently
- Took care of inbound calls with billing inquiries
0-5 years of experience
Daily reporting to General Manager & The workshop Manager.
- Attending the walking customers & Solving their complains pertaining to their vehicle
- Procuring new business from existing clients
- Assisting the operation team for in-house training programs
- Fixing of appointment for service due & Making feed back calls.
- Maintaining / preparing EOD Reports review the same to the Managing Director.
- Assisting the floor staff & Technicians for client satisfactory
- Ensuring total customer satisfaction through value added, timely and error free service.
0-5 years of experience
Lead role in implementing customer retention strategies.
- Administrative and HR assistance to the branch.
- Recognizing customer needs or complaints and referring customers to appropriate
- Support management through daily, weekly & monthly reports.
- Gather market intelligence on local competition's products/pricing/sales strategies.
0-5 years of experience
Identifying customer needs and sales opportunities.
- Developed and implemented strategic sales plans to accommodate each month's sales goals.
- Engaged in the sales and promotion related activities of the company by communicating the various features of the various product and services to the clients.
- Initiated Team player, worked together with the team to meet the company sales targets and individual sales targets.
- Promoting company products and follow up referrals.
0-5 years of experience
Handled inbound calls
- Assisted customers with billing, package and channel information
- Took payments via telephone by either check or credit card
- Assisted in upgrading and downgrading packages
- Answered any general questions customers might have
0-5 years of experience
Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Order tests that could determine the causes of product malfunctions.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
years of experience
- Acting as a billing and video repair specialist, maintaining a high professional standard of customer service and record keeping
- Consistently meets and exceeds established goals and performance
- Explaining and selling packages for telephony, high speed internet, and video
- Excelling at “first call resolution” utilizing the many [company name] systems
- Preparing work orders when necessary and ensuring appropriate procedures are followed
0-5 years of experience
Handling hotel and customer enquiries by phone.
- Answer e-mails of customers and hotels.
- Take care of good contacts with hotels in order to secure up to date information.
- Take care of internal and external contacts.
- Settle complaints of hotels and customers.
0-5 years of experience
Took care of inbound calls with billing inquiries
- Did troubleshooting to resolve technical cable issues
- Assisted customers with setting up cable, internet, and phone
- Upgraded customers with new products and services
- Handled escalated calls efficiently
0-5 years of experience
Handling inbound and outbound customer calls.
- Resolving billing related issues
- Coordinating, handling and resolving escalations related to billing.
- Activating customers land line with all the value added services.
- Releasing outgoing calls of the barred customers.