Customer Care Associate Resume Samples - Page 4

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Customer Care Associates are responsible for ensuring a high level of customer satisfaction; common job duties listed on a Customer Care Associate resume are taking phone calls from customers, performing research, collecting and forwarding required information, and developing solutions to improve service quality. Employers select resumes highlighting the following skills and qualifications: customer service training, patience, excellent communication skills, attention to details, strong listening skills, and computer proficiency. Eligible candidates come from various educational backgrounds and usually hold a Bachelor’s Degree.

31

Customer Care Associate III

  • Research and resolve inquiries in a call center environment.
  • Handle all level of mortgage servicing inquiries, ie payments, escrow analysis, insurance, tax, default.
  • Work in a fast paced, structured environment while adhering to key performance metrics with high emphasis on quality and productivity
  • Work to meet individual and team goals for service level agreements on a daily basis.
  • Provide first call resolution and root cause analysis
  • Responsible for process improvement in daily duties and some team training.
  • Complete other duties and projects as assigned by the Customer Service Manager.
Candidate Info
12
years in
workforce
2
years
at this job
HS
High School Diploma
32

Customer Care Associate

  • Provide information to customers concerning agency programs, promotions and services.
  • Answer phones and answer customer questions and inquiries.
  • Provide account information to customers over the telephone and in person.
  • Operate computer terminals to data enter, retrieve and edit information from databases.
Candidate Info
10
years in
workforce
4
months
at this job
HS
High School Diploma
33

Customer Care Associate

  • Assists guests with inquires concerning onsite and offsite attractions, facility services and activities
  • Issue Vendor Passes and Property wristbands as needed
  • Greet guest
  • Answer telephone and direct calls accordingly
  • Record incoming packages for guest and owners
Candidate Info
2
years in
workforce
8
months
at this job
HS
Advance
Medical Administrative Assistant
34

Customer Care Associate Ii/sales

  • Places orders, processes return requests and enter credit request.
  • Handle customer's inquires in the areas of product information, ordering procedures, special order information and pricing, quote information, promotions, problems, returns, shipping, special order research and inquires and any other areas as needed.
  • Process and track special orders for customers.
  • Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise.
  • Research/audit reports for customers and ensure appropriate and accurate billing.
  • Communicate with customers both written and oral regarding deliver dates, pricing and product availability.
  • Ability to fill in other duties and responsibilities assigned by supervisor as needed.
Candidate Info
7
years in
workforce
3
years
at this job
HS
High School Diploma
AS
Associate of Science
35

Customer Care Associate III

  • Responds to high volume phone and e-mail requests from member service and other issues
  • Performs special projects as assigned
  • Multi-tasking in Windows operating systems
  • Communications with providers and customers via telephone and mail
  • Serve as a mentor to less experience associates
  • Process and fix policies
Candidate Info
10
years in
workforce
3
years
at this job
HS
Basic Education
AS
Early Childhood Education
36

Customer Care Associate

  • Resolves customer complaints or concerns as the first line of contact.
  • Researches and communicates information regarding member eligibility, provider status and authorization inquires to callers while maintaining confidentiality.
  • Responsible for meeting service standards in all categories on a monthly basis, team player, maintain member and provider confidentiality at all times.
  • Demonstrate effective problem solving skills.
  • Make problem resolution and triage decisions not requiring clinical information.
  • Communicate appeal and denial language to providers and members.
  • Processes withdrawals and other case status changes as needed.
  • Understands client and regulatory expectations for accounts in the designated region.
  • Processes fax attachments.
Candidate Info
13
years in
workforce
2
years
at this job
37

Customer Care Associate

  • Assist consumers with questions and concerns with products
  • Meet contact goals
  • Coach & Develop new and existing team members
  • Continuous education on new products and launches
Candidate Info
6
years in
workforce
3
years
at this job
BA
Business Management
38

Customer Care Associate/pharmacy Assistant

  • Skillfully assist patients in filling prescriptions for Durable Medical Equipment
  • Successfully manage and print out cash register worksheets
  • Accurately manage patient’s electronic records using Bright Tree computer network
  • Correctly perform money transactions: cash, debit/credit, checks
  • Tactfully verify prescriptions with physicians
  • Efficiently bill insurance, post payments to patients’ financial accounts
  • Communications via phone, Microsoft Outlook 2010, mail, interoffice instant message
  • Inform patients of their insurance guidelines in order to fill prescriptions
  • Accurately created purchase and sales orders
Candidate Info
5
years in
workforce
3
months
at this job
HS
College Prep
C
Administrative Professional
39

Customer Care Associate/intake Triage

  • As an added employee benefit, assist our client's employees with pre-service and post service healthcare services.
  • Opening a case(s) based on the member's issues and forwarding it to the appropriate department.
  • Assist our members with locating providers, facilitating care, and reviewing employee benefits.
  • Assist with scheduling appointments and transferring of medical records.
  • Assisting our Medica-Medicaid member with transportation services to and from their appointments.
  • Complying with HIPPA and making sure that all PHI forms are properly filed and completed.
  • Contacting physician offices and insurance carriers on behalf of the member to resolve various issues.
  • Assisting management with On-the-job training for both new-hires and current employees.
Candidate Info
8
years in
workforce
1
year
at this job
BS
Business Administration
MA
Healthcare Administration
40

Customer Care Associate

  • Consult with customers to recommend and sell a variety of products
  • Provide services to meet the customer's needs
  • Provide accurate information to customers regarding billing, shipping, and handling of their order
  • Offer store credit card to customers with instant usage for purchase if approved
  • Review customer accounts for credit limit increases on store card
  • Ability to approve or deny charges on store card for purchases that would exceed available credit
  • Serves as fashion expert
  • Trained as a remote associate
  • Trained to communicate with customer via chat and email
Candidate Info
9
years in
workforce
4
years
at this job
Sales

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